From the moment the door opens, you are on the move. The guidelines and rules for drivers licenses and state identification cards and title requirements, as well as testing requirements are constantly changing. So you have to stay up on the memos that are circulated. The hardest part may be not to get frustrated or get overwhelmed because of the amount of work that has to be done for each customer. You must be able to multi-task, but stay focused on the job at hand. I believe that every customer, no matter how rude, should be treated with respect and do not allow anyone to bring your mood down. There are those customers who do appreciate all that you do and just a "thank you" and a smile makes it all worth it. We are all a big family in the office and we back one another.