Casino environment, fast paced,challenging
Sr I.T. Property Technician/ Sr Support Analyst (Former Employee) – Las Vegas, NV – October 22, 2018
Provided IT support via telephone, in person or remote VPN connection for end users in 18 casino properties on AS400, Windows, Networking, Race & Sports wagering, Slot monitoring, Hotel reservation, JANUS Display systems, Accounting and Catering systems for both hardware & software
Worked in central call center providing support for Sports Connection online & telephone wagering systems
Kept track of all incidents/requests either generated by end users or IT personnel via Computer Associates help desk software.
Worked as Senior Support Analyst for IT Solution Center Team providing high level support and assistance to junior IT Analysts and all end users.
Provided consultation on company/expansion IT projects
Responsible for monitoring all revenue generating systems corporate wide and responding to outages/issues as they arose
Worked as Senior I.T. Property Technician supporting approx. 350 hardware and software systems at the Property level.
First certified Job Coach in the I.T. department for company.