Questions and Answers about Steak N Shake

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What would you suggest Steak N Shake management do to prevent others from leaving?

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Try scheduling for the correct amount of time if im scheduled for a 5 hour shift I shouldn't be there for 5 1/2 or 6 hours because side work isnt done. Try allowing employees to start side work 30 minutes BEFORE they are scheduled to leave like every other restaurant (casual, fast, or formal) restaurant does.

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I would say hire more people during a shift and so everyone gets along well and to be willing to work as a team and for drive throu to actually help fountain operator guy out on shakes when needed instead of just watching if they aren't doing anything at the moment

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Try being honest from the beginning (including the application stage)

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Stop being unprofessional and disrespectful

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Give breaks , you don't get many or any at all

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Treat all employees equally and fairly. Favoritism is the downfall of any company. Do not allow senior coworkers special privileges that you wouldn’t offer all of your employees.

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If the owners of the business had 1 AGM as opposed to 2, this would allow for more wiggle room regarding labor, giving us the resources and time we need to properly train new employees. Without the proper resources and training, we are being set up for failure. When certain key factors become the "normal working environment" such as: being understaffed, scheduling conflicts and errors, not having the use of major kitchen appliances on a regular basis and micromanagement.(which takes away from our productivity, creating an environment in which staff members are overworked, become frustrated and quit. Resulting in poor customer service, a rise in TCT's, unhappy customers and lowered sales.

It's a trickle down effect.

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Breaks, enough people to cover you position so u can go on breaks, stop the favoritism., schedule the time sheet right , not enough hours. don't give acknowledgement to the staff that been there the longest . to many breaks for the smokers. the non smokers don't get breaks not fare.

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Be respectful to the employees appreciate the ones that are working their butt off a thank you means a lot let the employees know that are appreciated for their work encourage don't down the employees and make the mangears fill like they know how to manage instead of doing it for them

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Please get to know who you are hiring. One manager allowed her friends who didn't even work there to come in the kitchen when we closed. Another manager grabbed my arm hard and dragged me out of the dishwasher station.

Answered - Server/Cashier (Former Employee) - Katy, TX

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