I have improved my skills as a Director that position to be successful in future Director and VP roles.
Director (Current Employee) – Northbrook, IL – September 21, 2018
My typical work day is intended to be fairly structured but, given it's an operations role, I always have to be flexible. People stop by my office and I'll walk onto the call center floor multiple times per day. Sometimes I do this to have a casual conversation or to ask people for their insights if I've heard of an issue.
What I enjoy about this type of role is the variety of areas in which I get involved. This could include: process, results analysis, technology, personnel, etc. Every day is interesting and, often, challenging. I consider myself a strong people manager and am able to engage my team to drive results and help them grow.
The best part of my job is being close to the customer and seeing people grow in their careers. The hardest part is handling difficult personnel decisions but this is a necessary part of the job.
Complexity and variety of challenges and solutions.
The biggest challenge with my current job is the commute from Naperville to Northbrook.