Not What I Expected At All
Customer Experience Agent (Current Employee) – Austin, TX – September 12, 2018
I would say that it definitely is not what I expected at all. They claim to be a laid back culture but they want you to take care of over 100+ clients a day but don't provide you with better processes so that you can do your job with more ease and less stress. It's difficult to meet metrics if you are not fast or as knowledgeable and that alone is mentally draining.
Also, the company definitely needs to adopt a more inclusive culture. The company's lack of other ethnicities such as African Americans, Asians, Hispanics, and Middle Eastern is really sad and it demonstrates and projects racial bias.
Overall, it's okay though. They mean well and there are some cool people who work there, but the company is truly missing the mark.
Catered lunch, free snacks, Cool office space
Poor leadership, Stressful