StoryPoint Employee Reviews

I love our residents, and love hearing their many stories about their past; they amaze me each and every day! My managers and my coworkers have been extremely helpful and supportive during my time here. I absolutely love working at StoryPoint, and would recommend their wide variety of job positions to anybody that asked! I hope to stay for a long time!

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Review

Caregiver (Former Employee) - Ohio - November 27, 2023

Nice Place to work. Caregivers and staff members throughout the entire community are very nice. Pay is decent. Management tries their hardest to take care of their staff.

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Jobs at StoryPoint

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Caregiver - Hiring Bonus Up To $2,000

Libertyville, IL

5 days ago

Caregiver (Starting at $18 / Hour)

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Caregiver - $16 per hour - PT 2nd shift

Collierville, TN

30+ days ago

Could be better

Caregiver (Former Employee) - Saline, MI - November 25, 2023

There was a week for training and that’s it. Had good trainers but if you wanted to ask for help, people would occasionally deny you and throw you with a resident alone if you aren’t comfortable with them. Management here is a joke, they give you write ups for no reason. It seems like they hardly care about their employees, they have ridiculous mandates, 2am mandates are terrible. They have people in management who shouldn’t be in it. If they seemed to care more about their employees they’d probably be able to keep them. If you value a personal life, don’t work here

Pros

Eat lunches with residents

Cons

Management, mandates

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Official response from StoryPoint

December 1, 2023

Hello, Thank you very much for taking the time to leave a detailed review of working at StoryPoint Saline. We are disappointed that your experience has not been a positive one, and wish to connect with you directly. We appreciate feedback like yours because it helps us improve the employee experience. To discuss your review with us, please call Kristyn Nowlin, our HR Business Partner, at 810-220-2671. Thank you!

Terrible place to work

Caregiver (Current Employee) - Saline, MI - November 24, 2023

My first day there I was basically thrown to the wolves without any training and was left to my own devices. I repeatedly was the only caregiver to show up for my shift. Management has no idea what they are doing nor do they care about the reasoning behind their extremely high turnover rate (hint: it’s because they run their employees to the bone and overwork them until they get burnt out) I plan to quit eventually. I do not recommend this job.

Pros

food is good and they let us eat

Cons

Literally everything else

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Official response from StoryPoint

December 1, 2023

Hello, Thank you for providing feedback on working at StoryPoint. We take the concerns highlighted in your review seriously, as we understand the importance of training and leadership support. We believe both parties would benefit from connecting directly to work through your current concerns and identify resolutions. Please call Kristyn Nowlin, our HR Business Partner, at 810-220-2671 at your earliest convenience. Thank you!

A lot of work for a small amount of money

Caregiver (Former Employee) - Powell, OH - November 5, 2023

Very busy from the start of the day. More like skilled unit than assistant living. Management is very lazy and refuses to help no matter how short staffing. Caregivers are overworked and the turnover rate is very high. The ADON is very unprofessional and clueless about scheduling. The hardest part is coming to work because of the storages of staff. The most enjoyable is some cool co workers.

Pros

Free lunch

Cons

Medical Management

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Official response from StoryPoint

November 13, 2023

Hello, Thank you for your review. We are disappointed to hear about your work experience as this does not sound like the employee-first atmosphere we strive to provide. We understand that staffing shortages can present unique challenges and we encourage reaching out to your leader to discuss these concerns. If you do not feel comfortable connecting with your leader, our HR Team is always available. If you would like, please call Kristyn Nowlin, our HR Business Partner, at 810-220-2671. Thank you!

StoryPoint insights

Based on 383 survey responses

What people like

Ability to learn new things
Ability to meet personal goals
Clear sense of purpose

Areas for improvement

Fair pay for job
Trust in colleagues
Sense of belonging

Easy to get into the flow of work

Server (Former Employee) - Rockford, MI - November 1, 2023

The work at Story Point Rockford was very simple and understandable. The staff was nice but some of the work was harder than it needed to be because of miscommunication. The management was good but sometimes I felt like I would have to carry the burden of others who made mistakes and did not show up to work or do the work correctly.

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Official response from StoryPoint

November 2, 2023

Hello,Thank you for your review! It's great to hear that you've had a great experience working at StoryPoint. We understand that communication issues can be challenging. If employees ever feel that they aren't getting clear and concise communication, we always encourage connecting with their leader. If you would like to discuss your review in detail, please call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

Productive

Caregiver (Former Employee) - Minneapolis, MN - October 22, 2023

Great place to work, friendly place and excellent care for people. Very busy and the day goes by fast compared to other jobs. Happy to be part of the team

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My working experience with Storypoint

Caregiver (Current Employee) - Medina, OH - October 12, 2023

Story point is not just a job for me. I look forward to coming into work everyday for my residents and coworkers. It’s not just a job it’s a family I love how engaged the community is with the residents. I enjoy helping my residents and working with my coworkers everyone is so warm hearted and the work is very productive!

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Awesome place to work!

Caregiver (Current Employee) - Medina, OH - October 12, 2023

Though I may not love all my coworkers, I would never trade my job for another. I love my residents, and my bosses… Management has never done me wrong! I truly feel appreciated as an employee, and because of my prior experience before working there, I feel very confident going into work every day. This job is not very suitable for entry level caregivers as it is sometimes busy, overwhelming, etc. Better if you have some experience first. Otherwise it’s a great place to work!

Pros

Positive Environment

Cons

Some Coworkers

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Official response from StoryPoint

October 19, 2023

Hello,We appreciate your review and are thrilled to hear you love your job! We always strive to provide an employee-first atmosphere with all the support you need to be successful, and we are happy you're experiencing that. We know that team dynamics are sometimes difficult to navigate, so please do not hesitate to reach out to your leader to address any questions or concerns you may have. If you don't feel comfortable connecting with your leader about these issues, you can call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

Stay away

Cook (Current Employee) - Fairfield, OH - October 11, 2023

* No team work* Management listens but doesn't follow up*If you're a newbie to the facility the staff doesn't do much mentoring to help you become acclimated. The expected you to know.* Regional Chef incapable * Executive Director absent *There is a lot of attitudes with most of the staff.

Pros

Uniform

Cons

Company doesn’t pay your PTO if you quit

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Official response from StoryPoint

October 24, 2023

Hello, We are disappointed to hear of this feedback. We understand the importance of team work, and this feedback does not align with our standards. We pay out for PTO when the termination of employment was voluntary with a proper notice given. We would like to discuss your review with you and encourage you to call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

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This place need accountability for the management.

Shift Leader (Former Employee) - Mequon, WI - October 8, 2023

What is the best part of working at the company?Helping the residents/Families and the professionals that comes into this facility.What is the most stressful part about working at the company?Working with managerial team that fail in the area ( what’s best for the residents, compassion).What is the work environment and culture like at the company?Low graded / staff have personal activities that the do which leaves the residents isolated.What is a typical day like for you at the company?Stressed, frustrated and feeling like I did not complete all my skills that I needed too because of the lack of order.

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Official response from StoryPoint

October 10, 2023

Hello, Thank you for your review! We love hearing that working with our residents was a rewarding experience for you. We understand that work/life balance is a priority and always encourage our employees to take the time off they need when it comes to PTO usage. If any employee feels like they cannot prioritize work/life balance, we encourage them to connect with their leader. If an employee does not feel comfortable doing that, they can call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

No work/life balance

Property Administrator (Former Employee) - Tennessee - October 5, 2023

I enjoyed the actual work I performed. Also, working with the elderly was very rewarding. There wasn't any work/life balance at all. I worked 70-80 hours for weeks on end. When I asked for assistance to help alleviate the extreme hours worked I received no help.

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Official response from StoryPoint

October 18, 2023

Hello, Thank you for your review. We love hearing that working with our residents was the most rewarding part of the job. Work-life balance is important to us, and we always encourage our employees to connect with their leader regarding issues in this area. If an employee doesn't feel comfortable connecting with their leader, they can always reach out to our HR team. If you would like to discuss your experience further, please reach out to our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you.

Positive vibes

Caregiver for Elderly (Current Employee) - Medina, OH - September 28, 2023

I really love this job, the company is very supportive and nice. They really do care about the quality of work and they are really receptive to people who are new to the job. I highly recommend you to start here if you’re wanting to get into the healthcare field for the first time and learn more about how to be a caregiver.

Pros

Open and receptive

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Inclusive and understanding workplace with many opportunities to learn new things. Warm and inviting atmosphere with the nicest residents and staff!

Housekeeping (Current Employee) - Chesterfield, MI - September 21, 2023

The most enjoyable part of the job in my opinion is getting to meet and work for the residents in this community. All of them are worth every moment spent on them and they are all so grateful and understanding.

Pros

Relias training, Meet new people, Work culture, Management A+

Cons

Compensation. No opportunity for advancement or raises in certain job roles.

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Official response from StoryPoint

September 25, 2023

Hello, Thank you for your review. We agree that our residents help make our days and jobs enjoyable! While we love that you seem to be enjoying the community and employment, we encourage you to connect with your leader regarding compensation and opportunities for advancement. If you do not feel comfortable connecting with your leader, please call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

Fun workplace

Manager (Current Employee) - Ohio - September 21, 2023

Love the residents! They make the job fun. They make you feel like you have a purpose. It's a very fulfilling job if you enjoy working for the elderly.

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Great place pay sucks

Laundry Attendant (Current Employee) - Chesterfield, MI - September 15, 2023

I work in laundry very busy always stuff to do never boring dayPay sucks but good benifets Residents are amazing Coworkers are super sweet Always work as a team we're like familyHave to rotate weekends one Sunday a month not bad

Pros

Great environment amazing people

Cons

Pay sucks

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Official response from StoryPoint

September 22, 2023

Hello, Thank you for this feedback. We greatly appreciate that you found the community and team to be amazing. We always encourage employees to connect with their leader regarding compensation. If you do not feel comfortable connecting with your leader, please call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

Terrible

Caregiver (Former Employee) - Chesterton, IN - September 13, 2023

I learned nothing except the way it feels to be treated like nothing other then a disposable number and how easily people can destroy my mental health.

Pros

Nothing.

Cons

Everything.

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Official response from StoryPoint

September 19, 2023

Hello, We appreciate your feedback and the time you took to leave a review. We care deeply about both the personal and professional lives of our team. We offer Employee Assistance Program (EAP) services for all employees to take advantage of if they need support with mental health. We also have a dedicated HR team that has an open door policy for any current or past employee. If you would like to discuss your review further, please call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

Busy

Med Passer/Caregiver (Current Employee) - Saline, MI - September 12, 2023

Very busy. No staff. No one cares you're burnt out. Management doesn't step in and offer a hand to help support their team. They only care about lining their pockets.

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Official response from StoryPoint

September 15, 2023

Hello, We are disappointed by your review and would like to connect with you directly as this does not sound like an experience that we strive for. Please call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

Good job, great residents, capable coworkers

Kitchen Utility (Former Employee) - Collierville, TN - September 6, 2023

The job was primarily washing dishes. The job got difficult only when we hired new servers. Most of them caught on very quickly having a good relationship between the servers and the dishwasher is very important. Overall, the servers did a pretty good job of bringing the dishes to me before it was too late at night, or just before closing. The executive chef is absolutely awesome! Really smart guy with a great sense of humor. The sous chef, however, made unrealistic demands on me. I was expected to work a 10 hour shift on days of the truck delivery came in. I was required to put the entire truck away that is physically impossible with all of the dishes and pots, and pans to do as well. since it took two shifts for me to put away the entire truck, the sous chef would walk through the kitchen on truck day and see that there were still boxes sitting there. After seeing that a few times, not understanding that I spread it out over two shifts, I was written up and summarily fired. It’s really too bad because I Liked that job a lot. Of course I got along with the cooks and tried to do everything I could to make their job easier. It’s never a good policy to fire an experienced Dishwasher like myself. Dishwashers are not exactly lined up out the door waiting to get into the job.

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Official response from StoryPoint

September 8, 2023

Hello, Thank you for your review. We are thrilled to hear you enjoyed your experience with our Executive Chef. We agree, he is fantastic! We understand that the job duties that come with working in the kitchen can vary daily, and we always encourage team members to speak with their leader regarding any questions or concerns. We would like to connect with you directly to discuss your review. If you would like, please call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!

Don’t wrk here are live there

Gardener (Former Employee) - Memphis, TN - August 27, 2023

Not good short on staff can’t erp people low pay over worked not clean no one use hair net gloves while cooking unprofessional don’t care about residents feelings half do all the jobs there not good to work are living over priced and under paid

Pros

Residents are nice deserve a lot bettet

Cons

Don’t get what they pay for resident and employee don’t do a good job low pay it’s the truth

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Official response from StoryPoint

September 8, 2023

Hello, Thank you for your review. We are glad to hear that you enjoyed working with our residents and are disappointed to hear that your experience did not line up to our standards. We recognize the importance of proper safety and sanitation, and we have guidelines in place to help ensure that we meet these standards. We would like to connect with you directly to discuss your review. If you would like, please call Kristyn Nowlin, our HR Business Partner, at 810-220-2671. Thank you!

Productive and enjoyable

Housekeeper (Current Employee) - Chesterfield, MI - August 27, 2023

I look forward to seeing all residents, staff members and all around enjoy being here, making a difference for the residents and myself. The hardest part of my job is losing residents and the most enjoyable part is the residents

Pros

Learning new things

Cons

Not getting paid enough

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Official response from StoryPoint

August 28, 2023

Hello We appreciate your feedback and are happy you are enjoying working at the community! We encourage all team members to connect with their leader in regards to compensation and advancement opportunities. If you do not feel comfortable connecting with your leader, please call our HR Business Partner, Kristyn Nowlin, at 810-220-2671. Thank you!