High volume call center, revolving door, nepotism
Technical Support Professional (Former Employee) – Tampa, FL – June 26, 2018
The work was fair as long as your tech skills were up to the task. The focus on call center metrics were almost in direct contention with our client's policies for troubleshooting and repair. There was a constant battle between actually fixing a customer's issue, and looking out for your own job security. There seemed to be no reasonable way to balance the two. Favoritism wasn't widespread but clearly evident within some management teams. Some managers hired family members and friends to higher positions, although there were good hard working and supportive managers on the floor as well.
Break area had video game consoles and nice computers
Broken policies, revolving door