They closed smaller plants to save money. Now instead of having 5 smaller territories, there's one huge territory. (Greater Mid Hudson)
Many employees left because the area is simply to big. Being on-call meant you could easily be out for 4 hours on one call (3 hours driving round trip then the fix the issue). Since the employees left, GMH has had to borrow employees from other plants, creating a snowball effect that hurts every CSC in the entire region. Less employees means more out of gas calls in winter. More out of gas calls mean more customers leaving for a more reliable company.
You'll drive an hour before getting to your first stop. You have to start work at 530 AM in order to finish your route with any chance of doing anything after work.
You'll get routes with 150 miles, 25 stops with added out of gas and emergency calls and expected to do it in 10 hours.
Local management is decent. My manager is great. Really looks out for his workers. The management above him is useless. Simply corporate puppets that will throw anyone to the wolves to make themselves look good.
In conclusion... if you're looking for a decent place to gain driving experience and move on, I reccomend coming here. But I do not reccomend making a career with Suburban Propane because after about 2 years you will start to seriously hate your job.
When I do leave (not if) it would be because you're nothing but a number. Local management is great. They are in touch with their employees. Regional and above are way out of touch with reality. They think you should live to work, not work to live. They change the schedule (your days off) without any real heads up notice. Example, I was told 4 PM on a Wednesday that i had to work Saturday. Trying to find childcare with 2 days notice is nearly impossible. They don't care.
Local management's hands are tied when the regional management demands more gallons. Regional doesn't care if you have a life outside of work or not.
Unrealistic goals expected of everyone. Management not consistent. Company rules change daily. Lots of smoke & mirror trickery with employees, customers, & contracts.
All I have to say is stay away !!!!
They treat their employees as a number and treat customers like they are their personal cash cow,price gouging and numerous fees.
Lies, hiring incompetent people and paying them too much.
Answered - Bobtail Truck Driver (Former Employee) - Brattleboro, VT
Alot of backstabbing in the office. Distribution Clerk had no clue how to do the job. Billed for deliveries that didn't happen. Refused to deliver unless charged an unreasonable amount. Grade school attitudes.
All the drama, no advancement, no raises
Answered - Customer Account Administrator - Office Manager (Former Employee) - Twin Falls, ID
Answered - Customer Service Representative (Current Employee) - Dewitt New York
Drains the life out of you.
Answered - Accounts Payable Associate (Former Employee) - Whippany, NJ 07981
Poor management, back stabbing and untrustworthy
Answered - CSC Field Personnel (Former Employee) - Northeast, NY