Propane Support Technician (Former Employee) – Rockville, MD – January 10, 2014
It was a good group of people to work with. My day started out with me taking inventory of cylinder racks to see which cylinders needed to be filled and loaded on to trucks for distribution. I was able to learn how to repair and refurbish cylinders working here. The hardest part of the job was being stationary at the site but despite that I enjoyed interacting with the customers who brought their cylinders in to be refilled.
For a major propane company Suburban was not too bad to work for. The challenge can sometimes be with the upper management and their management style. A typical day started at 7 and ended between 5 and 7. During that day I would bounce between the office, outside sales and service work. The hardest part of the job is meeting the budget requirements and growing the customer base. The most enjoyable part was working with the public and getting to know people.
Credit and Collections Representative (Current Employee) – Syracuse, NY – May 23, 2018
I am on the phone most of my day by calling Customers to collect money to enable aging accounts to be 30 days or less which includes making payment arrangements, setting up budgets, disconnecting tanks, if needed, and sending out to other collection agencies.
Customer Service Representative/Call Center (Former Employee) – Hartsville, SC – May 14, 2018
My position was a seasonal position. I enjoyed my position at suburban propane. I worked from 8-5 or sometimes 9-6 and if I needed extra hours the manager would make sure I picked up extra hours and very flexible.
Service Technician (Former Employee) – Nashville, IN – May 6, 2018
I'm not sure Indeed has enough spaced for me to explain the horrors of this company, but here goes. First off, no one made me work here, I chose it, I accepted the pay, benefits, etc, but they're terrible, my hope is to keep someone else from making my mistake. I'm only going to highlight my issues 1. You have 25 stops today & 180 miles to cover, what you only got 23 done, you worked till 10pm at night, those 2 you skipped were not projected to run out for 2 months, but your going to get screamed at for it. Did I mention the first stop is hour and a half drive one way on ice covered snowy roads, but be safe, slow down 2. We scheduled you for 6 jobs today, sure 1 job is 2hrs away, the others additional hour drives from each other, each job is 4hrs each, but you better get them all done in 8hrs 3. Safety safety safety, slow down, don't rush, be aware....now we are going to yell at you for not going fast enough 4. In my short time there 8 guys in my area were fired or quit 5. Raises.....hahahahahaha, I was told the only raises are the possible bonus from selling enough gas, if we sell enough gas! Never saw a bonus 6. You are a number, plain & simple. If you died today, your job would be posted before your obituary. The management doesn't care one bit about you, it's all for show, be safe, but you better run like a dog. 7. If you like trenching 200ft up hill thru mud with a 100yr old machine you will love it, don't dare ask if they could possibly buy a more up to date or modern piece of machinery, all while your being told about the $400 office chairs that were bought formore... the operation manager & main manager, I mean $800 for chairs is acceptable, now you go out there, drag that piece of junk & break your back & do it really fast 8. If you have a CDL, keep looking, there are jobs out there that pay better, better treatment, better conditions, better everything.less
The company is very customer service oriented and therefor sends you to training and seminars regularly for customer service. I loved that. I was a level 3 CRS which means the angry customer had to go through 2 other people before they got to me. In my time there, I was able to retain each and every customer that came across my desk.
This company--if you have good management it's a good company to work for. I have experienced since my time working here both good/bad managers. They also set the budget/goals so high there's almost no way to meet them to get a raise/bonus. The work load is heavy, expecting you to do 3/4 peoples work with no help. Some of the best drivers/techs I've ever worked with. Seemed like the drivers/techs worked for one company & the office staff worked for another company.
Gas Tech/ Commercial Driver (Former Employee) – Portland, ME – April 24, 2018
Love working for this company! A typical day at work starts at 6 a.m and ends when your finished your route or when the weather dictates. If you like to work like I do you get all the hours you want. Winter you can avg. 65 to 75 hours a week. During cold snaps 80 hours plus. You rotate in and out of on call schedule and you also do after hours calls in winter. Management is good, my relationship with my ops manager was awesome! The CSC manger is typical pro company and didn't value you or your loyalty or commitment to the organization one bit. The company as a whole deems you as just a number. Your expendable at the least little bit of property damage. i.e. running into a mail box, fence, trellis, or what have you. Very high stress, demanding, they only care about the gallons you deliver and that's it! That's where the company makes their $$. They have you drive 150-200 miles a day and will give you 30-40 stops and have you driving down goat paths in the winter, working 70-80 hours a week and want you to deliver but God forbid if you do something with the truck or do damage to something, they have no leniency whatsoever. And it doesn't matter that they can't get anyone to do the job or want to work in the industry. They can't hire anyone to work those types of hours or put up with the on call and call out. They'd rather fire the loyal guy who puts in 120% and works 80 hrs a week and hire some new guy who's not going to last and spend a year training him and $thousands to replace you!
All the hours you want, overtime, good bennies
Lower then avg. pay for the job, High stress, High expectations and demanding, Horrible driving conditions in winter
Suburban training dept out of Syracuse,NY is awsome,safety managers are a joke,location managers have their head up their #ss
Service/ drlivery (Former Employee) – Brentwood,nh – April 20, 2018
Worse place ever .management is the worst I've ever dealt with. Too much lying,talk behind your back and favouritism. Don't go out for a few beers with manager after work and you will be blacklisted. Many broken promises.they price gouge customers and wonder why they lose them at a rapid rate. Unfair practices when it comes to gas and oil pricing,IE; bait & switch tactics. Very un-ethical management / work environment.
Decent team attitude with techs and drivers, not management
A typical day requires the ability to juggle multiple priorities with tact and patience. Managing a staff of ten in two different locations is challenging at times. Fortunately the staff is committed and has a great sense of humor.
Discount on propane
Do not receive a "merit" increase unless controlable profit is met, regardless of performance.
Customer Service Representative (Former Employee) – Los Lunas, NM – April 18, 2018
You could go far! Especially if you put all you had in to succeeding in the company, the work was quick paced but easy to get into the flow of it, the office was a easy place t come to work and the girls were always there to help and improve your day and the quality of work
No Raises, no bonuses, and managers are very disrespectful
Dispatcher (Current Employee) – New York – April 9, 2018
Would be a great company if Upper Management cared about employees as much as they cared about gallons. Love my coworkers, just not a very good company to there employees. Never even received a email saying Merry Christmas....only company I have ever worked for that does absolutely nothing for employees during holidays, not even a Merry Christmas email
Payment Processing Representative (Former Employee) – Atlanta, GA – April 2, 2018
Typical work day included processing payments, reconciling payments. I learned to process payments and that this was the only function of the job that I would be thought. Management was prejudiced and determined not to allow us to learn all the position tasks although we all had the same title. Workplace management limited those that were not her favorites. The hardest part of the job was seeing new employees come and not being able to warn them. The most enjoyable part of the job was the friendships formed during my tenure.
Service Associate (Former Employee) – Boone NC – April 2, 2018
I started out a service tech. and grew to become the senior service tech. I was offered a management job and to help someone start up a new company was the only reason I left. I did train while there to be the service manager
Customer Service Representative (Seasonal) (Former Employee) – Harrisburg, PA – March 27, 2018
My duties were very limited here with Suburban Propane but learned a lot of the process of oil and selling it to customers on a seasonal basis. Great place to work on a part-time schedule and quick easy money for the holidays if it's available.
Oracle Systems Analyst/Application Developer (Current Employee) – Whippany, NJ – March 22, 2018
Excellent company to work with. Good salary and great benefits including 401k. Team management are great and managers are easy to work with. Career advancement are available. Technologies are updated like new version or releases. There are lots to learn and new technologies and innovations are available within reach.
Check for called that came in when the office was closed, open mail, answer phones, call customer back, process work orders, help walk in customers from the dock, help drivers when they call in, set up new customers, process the new customers, place delivery orders and work orders, assist fellow workers, balance cash at closing, run reports, credit checks. Just to name a few things.