Payroll Accountant II (Former Employee) – Mountain View, CA – October 8, 2018
SumTotal was one of the best company's I've worked for - the Accounting Team was one of the best Accounting families in the corporate world - No one was left on their own and everyone contributed to one another's success in their respective field.
I'm basing this review on the Sales Management team at SumTotal. I worked in the Sales and Customer Success division of SumTotal for over a year and had three different managers during my tenure. There's no direction and no leadership from management and I would not want anyone else to go through the misery of working at this company than what I experienced during my time there. No clear expectations, no clear communication from management, rather just blaming employees instead of leading and communicating. I've worked for many different technology sales organizations during my career and this by far was the most "clicky" and bizarre organization I have ever worked at. Read the reviews on this site before you get surprised by the cutthroat culture and harsh reality you might find yourself in.
Work from home, adequate pay and benefites
Tons of turnover, unstable product, poor management, backstabbing culture
After the acquisition from Skillsoft in 2015 and all the senior leaders leaving there was no direction and all transparency for health of the company disappeared. Last I heard 2018 was continued internal restructuring and trying to find the 'magic sauce'.
Manager (Former Employee) – Nashua, NH – April 12, 2018
They have totally lost their way - circling the drain. Management is flighty and out to lunch - only concerned with saving themselves and figuring out a way to salvage the disastrous Charterhouse investment.
Senior Director of Pre-Sales Strategy & Operations (Former Employee) – Mountain View, CA – March 9, 2018
SumTotal was one of the most influential and important companies in its market. However, they were not able to keep up with the competition and lack a strategy to now advance in the market. It is a toxic work environment due to this lack of vision that focuses on finding every last dollar from their dwindling market base.
Customer Account Support Manager (Former Employee) – Gainesville, FL – February 16, 2018
A typical day would be meeting with clients to discuss their current case load, metrics, and any urgent escalations. If there were any internal meetings, I attended those as well. My job consisted of ensuring the client's account was taken care of, work on escalations for a timely resolution, and assisting my teammates when needed. We watched each others accounts while out of the office or traveling. The hardest part of the job is learning the products and your position. The onboarding went over the company in a whole but not as much with the position. You have to be in the position to learn what it takes to do it. This taught me well. Anytime I had a question or needed help, everyone in the company including mgmt were very helpful and took the time to explain things to me. We have a great team and my manager is awesome. I have learned a lot to take with me and gained a lot of new friends and colleagues.
Customer Sales Director (Current Employee) – Remote – February 2, 2018
Diminished sales pipeline due to a hyper-competitive marketplace with far more innovative products Senior Management has completely turned over in the past 2 years and the culture has changed (for the worse) Sales is expected to share hotel rooms when traveling Unrealistic sales quotas Employees are only given 2 weeks of vacation
Consultant (Current Employee) – Remote – January 15, 2018
If you Google "working in a toxic environment", you find numerous articles that describe SumTotal perfectly:
-Narcissistic Management -Lack of Transparency -Management focuses solely on what employees are doing wrong and rarely gives positive feedback -A singular focus on micromanaging employees -No concern for work-life balance -People are considered to be objects and there is little concern for their happiness or well-being -No opportunity for advancement -No financial opportunity to reward hard work
Pretty horrible place to work with no career opportunity and no respect from Management. Employees are expected to lie to customers about the bug-ridden products resulting in angry customers. As a result, customers have been leaving rapidly and no new customers are coming on-board. This has driven mass attrition and layoffs over the past year.
Working with big name customers (those that have not left, yet)
Worst treatment of employees by Senior Leadership I have ever seen
As tech companies go, SumTotal provides an energetic and challenge oriented opportunities for everyone to excel at everyday! The company is one of the leaders in HR Software and their analytics software provides quantitative information that can be used timely to provide real time feedback for managers and supervisors.
Customer Service (Current Employee) – Gainesville, FL – August 8, 2017
My position is supposed to be more strategic, but I end up chasing cases all day long - making sure other people are doing their jobs. I have all the responsibility of keeping the customers happy with no authority to make sure the other people do their part of the job.
Technical Support Engineer II (Current Employee) – Gainesville, FL – May 24, 2017
This is a great company if you are fresh out of school or looking for something to get by. However, there is no long term option here. No opportunities for advancement, and you will be lucky to ever sniff a semi decent raise.
Software Engineer II - Baseline Engineering (Former Employee) – Burlington, MA – January 30, 2017
After multiple acquisitions it was hard to tell what the company direction was. Multiple disparate offices that had no communication with each other. Most employees worked from home for months at a time.
Generally a solid place to work, and I am happy to have spent as much time with the group as I did. The only major downside was that the company owned a variety of related products, and only the most central seemed to receive much attention from upper management. Although they did make an effort to stay connected and meet in the various offices around the country and world somewhat regularly, the efforts and accomplishments of my product group only seemed to attract interest in a formal sense.