Manager (Former Employee) – Nashua, NH – April 12, 2018
They have totally lost their way - circling the drain. Management is flighty and out to lunch - only concerned with saving themselves and figuring out a way to salvage the disastrous Charterhouse investment.
Senior Director of Pre-Sales Strategy & Operations (Former Employee) – Mountain View, CA – March 9, 2018
SumTotal was one of the most influential and important companies in its market. However, they were not able to keep up with the competition and lack a strategy to now advance in the market. It is a toxic work environment due to this lack of vision that focuses on finding every last dollar from their dwindling market base.
Customer Account Support Manager (Former Employee) – Gainesville, FL – February 16, 2018
A typical day would be meeting with clients to discuss their current case load, metrics, and any urgent escalations. If there were any internal meetings, I attended those as well. My job consisted of ensuring the client's account was taken care of, work on escalations for a timely resolution, and assisting my teammates when needed. We watched each others accounts while out of the office or traveling. The hardest part of the job is learning the products and your position. The onboarding went over the company in a whole but not as much with the position. You have to be in the position to learn what it takes to do it. This taught me well. Anytime I had a question or needed help, everyone in the company including mgmt were very helpful and took the time to explain things to me. We have a great team and my manager is awesome. I have learned a lot to take with me and gained a lot of new friends and colleagues.
Customer Sales Director (Current Employee) – Remote – February 2, 2018
Diminished sales pipeline due to a hyper-competitive marketplace with far more innovative products Senior Management has completely turned over in the past 2 years and the culture has changed (for the worse) Sales is expected to share hotel rooms when traveling Unrealistic sales quotas Employees are only given 2 weeks of vacation
Consultant (Current Employee) – Remote – January 15, 2018
If you Google "working in a toxic environment", you find numerous articles that describe SumTotal perfectly:
-Narcissistic Management -Lack of Transparency -Management focuses solely on what employees are doing wrong and rarely gives positive feedback -A singular focus on micromanaging employees -No concern for work-life balance -People are considered to be objects and there is little concern for their happiness or well-being -No opportunity for advancement -No financial opportunity to reward hard work
Pretty horrible place to work with no career opportunity and no respect from Management. Employees are expected to lie to customers about the bug-ridden products resulting in angry customers. As a result, customers have been leaving rapidly and no new customers are coming on-board. This has driven mass attrition and layoffs over the past year.
Working with big name customers (those that have not left, yet)
Worst treatment of employees by Senior Leadership I have ever seen
Customer Service (Current Employee) – Gainesville, FL – August 8, 2017
My position is supposed to be more strategic, but I end up chasing cases all day long - making sure other people are doing their jobs. I have all the responsibility of keeping the customers happy with no authority to make sure the other people do their part of the job.
Technical Support Engineer II (Current Employee) – Gainesville, FL – May 24, 2017
This is a great company if you are fresh out of school or looking for something to get by. However, there is no long term option here. No opportunities for advancement, and you will be lucky to ever sniff a semi decent raise.
Generally a solid place to work, and I am happy to have spent as much time with the group as I did. The only major downside was that the company owned a variety of related products, and only the most central seemed to receive much attention from upper management. Although they did make an effort to stay connected and meet in the various offices around the country and world somewhat regularly, the efforts and accomplishments of my product group only seemed to attract interest in a formal sense.
Sumtotal is a bad company by design. The only effective portion of the company is the sales and marketing teams, which must be telling lies as the products are broken and do not meet customer expectations.
I did not have a single customer call that didn't have their representative asking why they bothered with our software. The software is heavily data dependent, by design, and because of the incredibly redundant and poor design choices, it breaks, even when working with the software on the company side. This causes the continual issues with the customer, making CSRs, engineers and the company look bad.
I had more than one instance where I managed to advise better implementation in simple daily tasks that were agreed to and immediately dismissed. This is a technology company that still requires work in triplicate.
If you live in Gainesville and just want a pay check, apply. Otherwise it is not worth living there to deal with a company that doesn't care about itself, its ethics or its employees.
Due to bad upper level management they're not afraid to waste money: pay and benefits are good, occasional free food
Horribly management from top to bottom, Forced to deal with and wait on conflicting time zones, Horrible on boarding process, outdated and patchworked methodology, Poor responses for support, Possible racist anti-american attitudes, Several instances where "hindi" was used to hide conversation badly.
Software Engineer I (Former Employee) – Gainesville, FL – October 15, 2015
I really don't have anything to say about this place except that it's priorities were not where they should have been. They were more worried about sales and acquisitions than they were about fixing the products they had.
Inside Regional Sales Manager (Current Employee) – Des Moines – August 30, 2015
Since the acquisition of SumTotal by Skillsoft last year there have been constant changes by the new management without really speaking with SumTotal employees to truly understand the impact of the changes or best plan of attack. There are some very talented individuals working within the organization, but it feels like the moral of the team has definitely decreased.
Senior Service Manager (Former Employee) – Bellevue, WA – April 17, 2015
The OnDemand team was awesome up to the day the company was purchased by a venture capital group. Several offices were closed and people were laid off or given the opportunity to relocate from Washington to Florida at their own expense. Oh yea and take a pay cut as well. In all fairness that was several years ago. Not sure what it is like now.