Thank you so much for the feedback!
In regards to "rebutting", we are focused on continuous training to ensure our employees have the proper knowledge and feel comfortable in doing this portion of the role. We ensure that this process is being evaluated and revamped to ensure all employees are trained properly.
Oh no! I am so sorry that you left after one week with us.
In regards to the information provided above, we give the trip away to every person who visits the office for the presentation whether they choose to purchase from Sundance Vacations or not. It is a gift to them for listening to the services that we can offer them.
We offer an hourly rate of $12/hr for day shift and $14/hr for evening shift and then commission on top of that. We researched other call centers in the area and are the highest among all of them. You will receive the hourly rate no matter what. The commission is structured based on the number of appointments that are scheduled. It really is a "build your own paycheck" system.
Oh no! I am so sorry that you had that experience. I can assure you that Sundance Vacations is not a scam and we are actually in our 28th year of business. On top of that, we have been under the same owners for that entire time. Most recently in 2019, we were #17 on the Best Places to Work in the USA! Talk about an exciting accomplishment!
Our Telephone Service Representatives are responsible for booking appointments for individuals to come in to our sales office. Each individual will be gifted a travel certificate regardless if they purchase from us or not. That individual will be responsible for paying the taxes on that package . (As on 6/18/19 the taxes range from $37 - $56 total). Once they come to the office, a Sales member will give them a brief multimedia presentation about our services and then meet to discuss our package options. The individual will then have the chance to purchase from us or not. If they choose to purchase from Sundance Vacations, they are then considered a client and can travel to any of our amazing properties inside or outside of the US!