Sundance Vacations Employee Review

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Decent place to work
STSR (Former Employee) –  Tamaqua, PAMay 1, 2019
I loved the people I worked with. And it was a decent paying job for the hours they offer. I worked there for over 7 years. The job was easy however you have to be good at rebutting people. You have to be able to convince people to come in even if they don’t want to. Have to be able to handle rude people.
Pros
Great coworkers.
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Official response from Sundance Vacations
June 18, 2019

Thank you so much for the feedback!

In regards to "rebutting", we are focused on continuous training to ensure our employees have the proper knowledge and feel comfortable in doing this portion of the role. We ensure that this process is being evaluated and revamped to ensure all employees are trained properly.

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Theres alot of perks
Senior Telephone Service Representative (Current Employee) –  Tamaqua, PAJune 18, 2019
Pto, blue cross health coverage are available but expensive for part time employment. It can be a stressful job but also very gratifying. They gave me a chance to succeed and i have. You make your own paychecks.
Pros
The employees are fun to be around and the perks here are amazing
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never again
Telemarketer (Former Employee) –  Hazleton, PAJune 12, 2019
wouldnt recommend to anyone...... nonsense hours.... little pay.... told you would get raises.... never got raises....was talked down to instead of being talked to like a human being
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Official response from Sundance Vacations
June 18, 2019

Hi There! I am so sorry that you had this experience and we will take your review into consideration when evaluating future changes.

Our Hazleton office only has a day shift; however, we do provide the option to work part-time hours or full-time hours which can be very helpful for some employees who may need less hours if they have children or more hours if they need to make more money.

As for the pay, we have a "build your own paycheck" pay structure. We have a competitive pay, beating out a lot of the other customer service companies in the area. Employees will receive an hourly rate of $12/hour as long as they have perfect attendance for the week. Otherwise the pay will be $10/hr. In addition to that, the employee will receive commission ON TOP of the hourly rate based on how many people they are assisting (hence the "build your own paycheck").

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Overall rating

3.6
Based on 76 reviews
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Ratings by category

3.6Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
3.4Management
3.6Culture