Sunrun Employee Reviews

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3.0
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Nothing exciting
Sunrun Customer Care Agent (Current Employee) –  DenverJanuary 3, 2019
Working at Sunrun is your average call center. A typical day consists of taking calls and explaining how solar works to service contract holders. I've learned the different steps of how to obtain solar energy, and the many steps one must go through to obtain renewable energy. Management is non-existent. If you have an escalated call, you are often brushed off, and told to create a document and explain to a frustrated account holder that a manager will be in touch with them within 24 hours. I feel that this is unacceptable, as it frustrates the account holder even more. Also there is no break room, and you must eat your lunch at your desk. I find is unsanitary. You often smell food from the microwaves that is disgusting. The most enjoyable part of the position is the free public transit pass that is issued upon your first day. The benefits that are listed online are false. Don't fall for the benefits tactics.
Pros
Free RTD pass
Cons
Poor Management
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4.0
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Productive fun and innovate place to work in
Project Coordinator (Current Employee) –  ColoradoDecember 27, 2018
It has good healthcare benefits, supportive management, and rewarding place to work in. The salary and incentive plan could be better. It does not offer a great vacation package either.
Pros
Great team, management and gives employees tools and resources to grow
Cons
Not the best compensation package
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5.0
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Amazing growing company
Project Manager (Former Employee) –  San Francisco, CADecember 26, 2018
Great job to work remotely, one weekly in-person meeting. Ability to make as much money you want. Performance-based on monthly/quarterly/annual sales.
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3.0
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Great Concept
Field Solar Consultant (Former Employee) –  Grand Prairie, TXDecember 15, 2018
It is my opinion that Sunrun Inc. has a great concept and should be an industry leader. There is a verbal desire by the company to maintain the mission statement. The company has drawbacks of a company that has grown in personnel and the company values that are espoused at every meeting are not being attained. Ideally those values are excellent.
Pros
Compensation and Benefits
Cons
Training, Customer Service, Transparency
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2.0
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Was not a great place to work, at lease not for me
Branch Operations Coordinator (Former Employee) –  Burbank, CADecember 13, 2018
Open e-mails. dp invoices. Take care of supplies. Go to customers home to collect payments,Process invoices.Workplace culture was awkward as I was the only woman there, but I managed,
Pros
I made a good friend who helped me a lot.
Cons
Some men were not so
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5.0
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Love the culture here. Plenty of opportunity to advance
Field Sales Consultant (Current Employee) –  Chicago, ILDecember 6, 2018
I've been with this company now since early summer & have had nothing but positive feelings about it. Coming from B2B sales, it was a transition to get rolling in the in-home sales model, but I found success early on & adjusted to how everything works. This is a company that wants you to succeed & has a management team in place to help you get there. Great opportunity for advancement here as well. Culture-wise, in the field of renewable energy, I feel that this company has it's heart in the right place & really walks the walk. In-home sales can sometimes be frustrating, but perseverance really pays off here. The growth potential here is virtually off the charts as well.
Pros
Great culture, strong management, great financial incentives
Cons
In-home sales can get a big monotonous at times
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5.0
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upbeat ,positive, team flow.
installer (Current Employee) –  Des Plaines, ILDecember 5, 2018
team is everything when working at sunrun.
they can build you up to something you wish to become. learn from each other is the best feeling.
the hard part is no one can control the weather condition.
Pros
work at your pace. team flow, fun.
Cons
weather can control the pace.
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1.0
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Very low pay for the job - Outsiders get more money in commissions
RFC (Former Employee) –  New York, NYDecember 5, 2018
Worked in NY and NJ
Sunrun works with Home Depot and other stores.
The stores are polluted places in the red zone areas of the city.
You won´t have access to the most basic stuff like filtered water.
Commute time is 3 or more hours per day.
You will be standing the 8-hour shift.
They lie about the commissions, rarely you will make more than 1 sale per month. They are not doing flat roofs and there´s maybe one pitch roof every 80 roofs. Most of the houses are disqualified.

Disgruntled clients will complain at the stores. Leaks, no savings, installers that took money from them, etc.
People are already tired of the sales pitch.
They work with dozens of outsiders to refer them clients. This results in a chaotic situation where nobody knows who owns the leads.
Home Depot doesn´t care about their own employees and you will be treated WORSE. Accidents occur often.
Nobody from SUNRUN ever come to the stores to talk to the managers.
The booth is falling into pieces. Nobody cares.
SUNRUN doesn´t care about clients, employees or stock owners.
Whenever they mention they are saving the world sound fake.
Pros
Met nice people that were deceived by SUNRUN promises.
Cons
Everything. Low pay, low commissions and they pay very late, long commute, awful workplaces, bad management, bad service.
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1.0
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Company sucks
Lead Generator (Former Employee) –  NjDecember 4, 2018
Unrealistic goals
Commission structure favors only top producers
Management is overworked and stressed. If goals aren't met plan on being written up and terminated. They are always replacing people
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1.0
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Field Sales work like dogs
Field Sales (Former Employee) –  IllinoisDecember 2, 2018
Not happy at all. The quality leads go to the people who are selling the most. The worst leads that will NEVER sell because they home is disqualified, go to the honest sales people. It's terrible.

The team in Chicago calls themselves "The Sharks", so, that tells you what the environment is like there. Lastly, some questionable sales practices abound.
Pros
none
Cons
hours, the pay, the cancellations, commission "claw backs"
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2.0
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Nepotism Is Hurting SunRun
Current Employee (Current Employee) –  Chicago, ILDecember 1, 2018
NEPOTISM is extremely hurting SunRun in the Chicagoland Area. The lack of skilled leadership that is only focused on Bonus Structured Incentives that continues to foster Safety Risk is completely unacceptable. Corporate has no interaction with the callus decisions that are made within the individual local branches which is why the measurable data is always misrepresented.

If you are a minority it is best that you seek employment with another organization that will utilize the merits as well as skills you have for career advancement. There isn't any opportunity for further advancement as a minority with SunRun. The lack of professionalism within the operations as well as general communication has them at an unbelievable turnover rate. Absolutely No Work Life Balance!
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1.0
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Harassment & Bullying
Supervisor (Former Employee) –  Denver, CONovember 25, 2018
I have never even heard of such harassment and bullying as exists at the Denver office. It appears to be a protected behavior. Many women shared that they were uncomfortable with their HR partners; all of them were moved in to lesser roles or left the organization. Managers actively target vulnerable employees.
Pros
Good pay
Cons
Culture of harassment and bullying should be in a movie, it is so over-the-top.
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3.0
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It ok
Solar roof and crew lead / electrical (Former Employee) –  Phoenix, AZNovember 13, 2018
For the time I was working there the company look like and seemed like a good company to work for I was trying to build a career but instead it didn't end up that way
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3.0
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Poor management from branch manager but you can learn a lot as an installer
Solar Lead Installer (Current Employee) –  Novato, CANovember 12, 2018
You learn a lot of good skills that can be applied in any other type of construction job or roofing job. Majority of time you will spend working on the roof. However, poor management from the branch manager
@ Novato. Too pushy and expects too much and sets unreasonable timelines for schedules. It can be stressful and sometimes you will have to put in 12 maybe up to 13 hours a day every now and then.
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4.0
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Good place to work and great mission
Sr. Safety Manager (Current Employee) –  San Luis Obispo, CAOctober 30, 2018
Sunrun is a great place to work if you are looking for a chance to make a meaningful impact in the clean energy revolution. The company evolves quickly to match the pace of the solar industry. There are advancement opportunities for highly motivated employees and managers.
Pros
Flexible work schedule, positive company culture
Cons
Company IT systems struggle to keep up with business changes
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3.0
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Like most call centers-take as many calls with very little time yet resolve issue
Bilingual Customer Care Representative (Current Employee) –  Denver, COOctober 26, 2018
Like most call center-take as many calls with very little time yet resolve issue within that time. If you can do that while remembering key things to mention while on two screens and multiple programs to use...you will do great. Otherwise, look for something else while there. High turn-over rate.
They have contests to encourage excelling in your stats.
Great benefits.
Pros
benefits include bus pass
Cons
don't take too long to do anything-phone time, end of call time, etc-very fast paced
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4.0
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Cool Company
Photovoltaic System Designer (Current Employee) –  Irvine, CAOctober 18, 2018
Ton of work so work/life balance takes a huge hit, fair compensation. Not the best workplace culture and does not really feel like you are part of a team sometimes.
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5.0
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Powerful and determined company
Solar Consultant / Installation Technician (Former Employee) –  San Luis Obispo, CAOctober 17, 2018
Great company, fast paced and competitive market, enabled me to be the best I could, trying to break into an impacted market is hard but it wasnt the companies fault.
Pros
Great support
Cons
Competitive market
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5.0
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A very productive work day.
Sales Representative (Current Employee) –  Somerset, NJOctober 16, 2018
A typical day at work would be talking to as many customers as possible and scheduling appointments for them to meet with consultants and install the solar power system. The management is good but also strict and demanding. the culture of the workplace is fast paced and you have to stay on your feet. The hardest part of the job is trying to not sound too robotic since your pitching the same opportunity to every customer.
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4.0
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Stuck to Your Desk
Inside Sales Consultant (Former Employee) –  Scottsdale, AZOctober 8, 2018
In the Scottsdale call center, workers are pretty much tied to their desks to maintain available times to take and make sales. Hours to meet sales goals exceed 40 hours/week. Ramp up is 4 months and I was put on notice after 3.5 and goals are not adjusted after taking PTO. Opportunity for advancement is available. However, advancement is typically rewarded to those with questionable ethics.
Pros
Sometimes free lunches
Cons
Working through lunch or on weekends to make sales goals
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Overall rating

3.5
Based on 262 reviews
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3.2Work/Life Balance
3.5Compensation/Benefits
2.9Job Security/Advancement
3.0Management
3.4Culture

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TOP20%
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