Retail is good; call center not recommended.
The Charlotte, NC office is horrible. Management has zero people skills and creates unnecessary turnover. If management set aside their ego, and actually empowered their staff, it would grow exponentially, as there really are some talented people in the Charlotte office; unfortunately, most of the talent leaves, and newbies come in green and ready to work, only to find out they are misinforming consumers of delivery times, locks, closing, etc.
SunTrust get it together! Consumers end up suffering in the end. I'd go with a local broker like Primary Residential Mortgage in Fort Mill, SC. or related. They are way more competitive and give wonderful service.
Negative and hostile environment