Customer Care Specialist, Lead (Current Employee) – Industry, CA – February 10, 2019
It's been a journey through hills and valleys. The company is growing and the feeling of urgent change and innovation is apparent in my position. The goal and purpose, however, is still to effectively and efficiently provide equipment to those in need, while following strict guidelines, and performing duties that ensure company compensation.
Customer Service (Former Employee) – City Industry, CA – October 2, 2018
Learned a lot at SuperCare but you had to do your own learning. Training was horrible. Manager I was under was horrible and in no way wanted to help her team succeed. I believe if it wasn’t for the passion I had to work for patient care and my team I would have be gone a long time ago. Disappointing how the root cause of problems is not seen. Don’t get me wrong yes there is a lot of work there it’s fast pace place for sure multitasking is needed to survive in your position.
Unrealistic expections when working with high acuity patients and geographical distances
Senior Respiratory Therapist (Current Employee) – Modesto, CA – April 20, 2018
Unrealistic expections when working with high acuity patients and geographical distances. SCH is still relatively new in Northern California and is still growing. Hopefully, this will work itself out and employees will have a more balance work/home life without being oncall every other week.
Regional Sales Manager (Current Employee) – City Industry, CA – April 2, 2018
Growing mid-sized company that still has the family owned feel to it. Focused on improving the lives of patients and referral source. Limited advancement opportunities outside of Customer Service. Great for hungry sales personnel.
Dispatcher/Customer Service (Former Employee) – City Industry, CA – March 20, 2018
Work is easy but the amount of stress of supervisor on you for not doing things the way you were taught. Constantly being questioned and not have the freedom to find a way to make things work in a more efficient way.
Respiratory Account Executive (Former Employee) – San Francisco, CA – June 14, 2016
Great and fun people. The culture is fun and light. Management however, is not very stable and there is a lot of miscommunication. The managers don't seem to have a handle on the rules and regulations of their territories.
Claim Processor (Former Employee) – Industry, CA – November 9, 2015
Nothing hard about it. In the beginning it's a little difficult but you'll get used to it. I have learned being a hard worker pays off because not only your getting money out of it your also getting experience on the job you love doing.
Northern California Management only looks out for themselves
Distribution and Operations Supervisor (Former Employee) – Modesto, CA – August 21, 2014
I helped open three new locations in the almost 2 years I worked for the company, I was a salaried employee who worked extremely hard at doing my job as well as my managers job. The CEO and VP's have huge hearts and if they could find managers that thought and worked as they do this place would have run much smoother.
Decent pay, healthcare was ok.
Management does not communicate important things to staff, usually the communication came 2 hrs before something was due or 2 hrs prior to a conf call.