Work wellbeing score is 75 out of 100
4.0 out of 5 stars.
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Superlative RM Employee Reviews

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Location
United States75 reviews

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4.0Work-Life Balance
3.8Pay & Benefits
3.9Job Security & Advancement
4.2Management
4.2Culture

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Found 75 reviews matching the searchSee all 76 reviews
energyivemonthteamenvironmenthighlunchmanager

Positive work Environment, Small Business/Consistent Schedule/NO WEEKENDS

Indeed Featured review

The most useful review selected by Indeed
Amazing call center environment to work in. Love my consistent work schedule Mon-Fri and no weekends. All other call centers I have worked in were odd shift hours and required to work on Saturday. I enjoy working with different consumers in helping them with options in paying their past due balances that they did not realize they they had. We are trained to bring a very dynamic and positive approach to collections. Superlative RM is a very collaborative and positive work environment. The management staff is so positive with everyone and gives so much support. The company continues to grow and promotes from within.

Pros

positive call center environment, set schedule mon-fri/no weekends

Cons

tough conversations with consumers
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Terrible company with even worse management

Totally unprofessional management. They don’t respect their employees and there is zero loyalty. If you work there, don’t think anyone there is really a friend, they will drop you with no explanation. It’s one reason they have so much turnover. Probably the worst place i ever worked

Pros

I don’t work there anymore

Cons

Everything
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Superlative RM insights

Based on 87 survey responses
What people like
  • Ability to learn new things
  • Support from manager
  • Supportive environment

Production based with high energy and grind mentality.

Great place to work if you want to learn how to talk business and handle difficult situations. Has a very high energy environment and requires 100 percent at all times to succeed.

Pros

Advancement, Educational, Disciplined environment, High Energy.

Cons

Mentally Challenging, System still under development.
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Supportive team

Coming from other companies that arent as lenient this company has made the biggest difference for me and my unpredictable schedule. They take care of their employees and really make you feel seen and heard. I appreciate the opportunities within the company to be able to grow as an individual as well as with the company.

Pros

Hour lunches. Fair breaks, Fun competitive projects
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Fun work place, focus, hard working

This job have showen me that you can have fun at work, but also focus on work. When I come into work I always learn something new, you never stop learning.

Pros

Long breaks, Good schedule
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Productive and Fun Atmosphere to Work In

Being a recent new hire, I can truly say Superlative Rm has been one of the best companies I have ever worked for. The management team is super involved and will work with you whenever needed. Coming from a background with no experience in collections, I was set up with success through the amazing training program and team we have here. Our company strives for only a positive and fun atmosphere. I am so excited to see how much more this company will grow and develop in the coming weeks.
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under paid

completely under paid and capped at $20hr. they try to say with a bonus you can make really good money yet everyone I asked who worked there for some time had other to say. call volume is to high for pay. to strict. realized its family owned so they can get away with more. several days was asked to come in earlier than 8am start time which is a FLSA violation. "we treat everyone like family" was the first red flag since most toxic work places start with that saying. was excited to start here and make something of it but was very disappointed and left. worked in several places to know whats a bad work place.

Pros

yet to find out

Cons

healthcare & pay
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Good: a lot of work available, Bad: No medical insurance or benefits.

The production rate is exuberant. Works quickly with reassurance that comsumers matters are resolved at the moment it is inferred. Associates are motivating one another, and strategizing consistently on how to improve, where to improve, and have we improved, to continue as an honest company.
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Official response from Superlative RM

February 15, 2023
We are sorry you didnt review all your pre hire materials. Superlative RM offers a full suite of benefits including Health Insurance, Dental , Vision, 401K and 401K matching.. Thank you for the Positive Reviews

Miserable

The positive, motivating excitement shown during interview process turned into the complete opposite after day two of being hired. You are there to fill a seat and exceed your quota. Extremely high turnover rate. Pay is poor and management is cut throat. Absolute worst "company" ever experienced.
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Official response from Superlative RM

February 15, 2023
We are sorry your experience wasn't the greatest, as we stated in our interview and hiring process being a part of the Superlative RM team isn't for everyone though we strive to engage each individual's needs. Hopefully you find a work environment that meets your needs.

Sucked

I saw the ugliest side of people. Both from the employer and the callers. I would not work here again regardless. Dont apply unless your ready to lose a part of your self.
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Official response from Superlative RM

February 15, 2023
It is obvious that meeting our core values was a challenge, we work diligently to meet each team members needs and obviously we fell short with yours. Good luck in your future endeavors.

Productive and fun workplace

This company has a very productive yet engaging workplace. Management is very hands on in teaching new employees what they need to know. I’ve learned a lot from working here.
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Energetic fun team work

I really enjoy coming to work every day we also have a wonderful team of people to work with management wants you to succeed. The things you learn here you can use in your every day life
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Great team environment, everyone pushes each other and lifts each other up as a team.

I've been working here almost two months and this is a great job to work at. There's a definite true team environment here that other places try to promise but never deliver like they do here. Hard work and effort is appreciated and acknowledged regularly.
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You should apply here

I’ve been working at SRM for about 2 months now. Everyday there’s always high energy amongst coworkers, everyone gets along. I like working with everyone here. Out of all the jobs I’ve worked, Superlative RM is at the top of the list.
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Productive and good workplace

Is a good place to work at superlative. It is a challange and is also very demanding but if you put in the work results come. I enjoy working here and hope I can grow.

Pros

1 hour lunch

Cons

Na
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Don't work here, unless it's a last resort.

They tell you about all the bonuses you can get but you don't see any bit of it even if you hit your quota. Its a collections agency so you generally just go to work to get screamed at all day long, it takes a toll on your mindset after working there for awhile. There's a lot of speculations online about it being a fake company trying to commit fraud, but none of that is true. Everything goes by the book and is notated in the system. As an employee, the entire system is garbage and complicated for no reason. An updated system would make the work flow easier. There's typically 1 "manager" per "team" but still not enough for when it hits that wave of the day that all the customers are complicated. In terms of lack of compensation, they don't allow us to speak of our wages and assign everyone different quotas based on your performance but the most anyone has really gotten was whatever they had on their wheel (cash, scratchers, gift card)
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Productive Energetic Place to be

Superlative is an upbeat energetic place to be, it is a friendly staff and hard working all about doing things the "Superlative Way" . The team cohersion is amazing, everyone pushes each other to be the best they can be.

Pros

Lunch, Games
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Fun work environment and amazing people. They do a lot to make the job fun and positive. Overall a great company to work for!

I just hit my 3 month mark here and I really enjoy it!! This is my first call center experience and I have learned so much. The managers do an amazing job at making this a positive and fun environment to work. The coworkers make it an enjoyable job to come to everyday.
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Amazing management team and the environment is always fun and everyone pushes each other to be the best they can be.

I have been with the company only 3 months but have enjoyed coming to work each day. I have been doing collections for a few years and feel like this is one of the best companies I have been with in awhile. The management team is great and do everything they can to make sure you succeed in your role. The environment is upbeat, energetic, and everyone is all about helping each other and pushing one another. The company is small and rapidly growing so there is room for growth.
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Constantly growing and enjoyable

Since working here, I have loved every minute of being on this team. Never have a thought that a work place could be so enjoyable while still getting your job done
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I didn't know much about debt collections at first, but working here with the supervisors, really helps me learn more about negotiating.

I didn't know much about debt collections at first, but working here with the supervisors, really helps me learn more about negotiating. As a result, I'm getting better everyday & I'm setting my sights higher
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Overall rating

Based on 76 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Compensation/Benefits
3.9 out of 5 stars for Job Security/Advancement
4.2 out of 5 stars for Management
4.2 out of 5 stars for Culture

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