Very very low pay
I left due to supervisors and floor support always supposedly being unavailable for calls that needed escalated and that there was a lot of dishonesty in training about the company.
I applied for a position in support.com to be a personal technology expert and ended up being Given a position as a customer support representative. The job was supposed to be $13.50 an hour and I was informed that I would be making $9.75 an hour. The job listing was misleading.
The hours were bad, the health benefits were expensive and the pay was abysmal. Not only that, after I moved and let payroll know the address so they could send me my check, they never sent my checks. They still owe me two checks and no one will give me a straight answer. Basically, I've been working for free at a company that isn't organized and their tools never work. Oh, but their mistakes are always blamed on you. Not to mention, you won't make more money if you are promoted.
Retired because of health
Left due to high stress and lack of backing from management. They would rather write me up for going out of the way to help a customer than to answer a question I had about policy. They constantly had tool issues but would blame the problem on my connection (gigabit fiber connection so definitely not the issue) and before I left told me that I needed to buy a new computer because I kept having tool issues on a system I had used for 3 years with them.
Currently work here
Answered - Remote Services Technician (Current Employee) - Remote
Tools crashed, help desk employees were rude and took hours to reply to tickets they assigned to themselves, etc. If you're interested please read the Cons section of my review.
Answered - Remote Service Technician (Former Employee) - Remote
Position was eliminated by company amidst company layoffs.
Answered - Training Leader, TTT Facilitator, and Recruiting (Former Employee) - at home