Avoid this company if you value your sanity
Remote Support Technician (Former Employee) – Home-office – May 7, 2018
Support.com promises alot, and delivers nothing. They lure you in then just churn and burn the employees. They do not care if you have an emergency, they want you on the phones taking back to back calls your entire shift, with little to no time to catch your breath in-between. This IS NOT an I.T. position. This is a glorified customer service position with heavy emphasis on up selling the customer more services/package upgrades. They expect you to diagnose troubleshoot and resolve the customers issue in 15 minutes or less, REGARDLESS of the complexity of the issue. You WILL NOT GET A RAISE EVER! They hire managers from outside so management has no clue of the day to day issues that agents face.
On the brightside they will hire anyone regardless of skills or experience. In fact they prefer you know nothing so they can teach you THEIR way of doing things.
The tools are poorly maintained, and if you have issues with them, you are then told its your system, or your fault. If tools go down you are not paid for the companies mistake. In short they just want bodies in seats and voices on the phone, nothing more, nothing less.
This us Comcast customer service, management does not care about employees, they will have no problem firing you for anything they can find.