Seasonal Sales Associate (Former Employee) – Arlington, VA – November 17, 2015
I learned where the products were located on the sales floor, how to make every customer a coffee beverage using our coffee machines. Hospitality and comfort was an integral part of our sales duties at Sur La Table. I enjoyed getting to know my co workers on the sales floor and during breaks but I mostly kept to myself!
Huge Pressure on Employees to Meet Unrealistic Goals
Sales Associate (Former Employee) – Novi, MI – November 21, 2018
Sur La Table has a very high standard for their employees and expect a lot for very little compensation. CEO and lower management are dysfunctional. Although Sur La Table did expand my knowledge on higher end cookware that helped become well-versed in the cookware world. My personal management team at my location respected my coworkers and myself. They were also understanding and willing to work with you with scheduling.
Unfortunately, Sur la Table COULD be a great place to work, but it isn't. Chef Instructors are great, but never get the hours they want/need and constantly take the fall for poorly organized and prepared Resident Chef. Worst pay around. No control of your work week despite the corporate S.O.P's that pretend it is. Time clock issues that only favor the corporation. Nothing beyond average reviews no matter how many paragraphs of praise are included. Can't keep good help. Complete structural and procedural inconsistency. In short, if you are not applying for one of the three top jobs, I wouldn't. Corporate doesn't care, top dogs don't either, it's all about their bonuses. You are expendable, even though they never seem to be able to replace anyone. Too bad, it could so easily have been a great experience for all the good people there who keep trying to make it so.
Well fed, sometimes. Some wonderful and knowledgeable colleagues/clients
Lousy pay, Corporate mindset that only the top staff matter. No advancement.
Pastry Chef Instructor (Former Employee) – Grand Rapids, MI – January 16, 2019
Management in GR in awesome. They strive to create a desirable work environment. You will learn a LOT. You get a really good discount. The pay for instructors is pretty good, the ONLY downside is the fluctuating schedule and uncertainty of schedule. Sweet part time gig though.
Manager on Duty/Sales Lead (Former Employee) – Walnut Creek, CA – October 16, 2018
Everyone I came across at this job had some sort of know how that they could apply to their job including myself and I found it to be a beautiful thing. As I got to know my store manager more I learned that he saw those exact things in all of us and wanted to put it all together and create a well run team. I learned how being open could give you a successful career and a sense of happiness watching my boss. My favorite time was running around helping people during Christmas and everyone else working was also tied up while no one was at the cashwrap. I ran over to the cash register and started ringing people up with a very long line. I smiled and got the holidays moving.
Floor Lead (Current Employee) – Salt Lake City, UT – December 5, 2018
I've had nothing but good experiences working for Sur La Table. Nt only do they give their employees freedom, but advancement is easy as long as you work hard. There are lots of perks for someone who likes cooking/baking, and you learn so much everyday.
Customer Service Representative (Former Employee) – Naples, FL – September 17, 2018
In working for this company It was truly an honor to not only educate the incoming customers but also the education that we as employees received through all the vendors that Sur La Table had. We had monthly and biweekly incentives. The company has excellent standards, fantastic management and is very well-versed and how to work the floor we were taught and trained and everything that I learned I gained experience when I walked away from the company. They are fair in their pay, I wish I could’ve worked full-time but at the time I was only able to do part however management was very flexible and very kind and all staff got along!
Culinary Lead (Former Employee) – Hollywood, CA – July 23, 2018
Teaching cooking classes was amazing. Utilizing my skills to be able to complete tasks on the daily was fun. I loved every second I was in that kitchen. Unfortunately, behind the scenes, management was very rude and condescending. You could never live up to their standards, no matter what.
Sales (Former Employee) – Costa Mesa, CA – August 6, 2018
a very generous 40% discount on most products but management is lazy and ineffective at best. zero training, one must be prepared to pick things up on their own very quickly. worth it for the discount if you're making a few larger purchases
They are not fair in management and they just want you to work and not appreciate you as a employee
Material Handler (Production) (Former Employee) – Brownsburg, IN – December 11, 2018
They were not fair to some groups of workers. They did not appreciate their employees. they do not train you, they just see if you know how to pick. Then show you shortcut pick ways the you use the RF and to navigate through the facility. They don't even give you a full break or lunch. Your lunch is 20 mins.
Assistant Store Manager - Operations Manager (Former Employee) – Woodland Hills, CA – October 24, 2018
The company has no real direction as it tries all that it can to keep up with the changing time. They seem to always have changes occurring at upper levels that only suggest that instability is trying to be weeded out. They offer very little support and training is a lot for most that don't work enough time so they can use all that training to good use. most of it gets lost between the days.
Customer Service Representative (Current Employee) – Brownsburg, IN – February 5, 2018
Pay is good. No raise. Computer programs are SUPER old. If they had easier customer friendly programs to use they would grow leaps and bounds. The old programs are frustrating to customers, thus making your job more stressful then it needs to be. No clear, concise policies. Head Management is not interested in employees lives. One team lead doesn't care, another team lead is verbally abusive to employee and customers. A lot of "clicks" between management and employees(best friends and family working under each other). HUGE favortism. Benefits and pay outstanding. Sadly everything else over shadows the good!!
Manager was the reason I left, plus personal reasons. Wanted to come back seasonally, but was denied with a letter from manager stating I did not have enough experience. I was a top sales team leader for five years. Not enough experience? I was sent for special training for electronics? still not enough experience?
Assistant Store Manager (Current Employee) – Austin, TX – February 26, 2018
Pay and benefits are good if you are assistant manager or above. Management is luck of the draw. The store manager for 5 years was amazing. Seen other managers and District managers over the years that were not. The bottom of this page makes me rate the CEO. I'm going to give him the benefit of the doubt since he is the 3rd CEO in 4 years.
Good discount, fun atmosphere if you like food-toys and people.
Part timers are expected to work way too many hours, unreasonable expectations, so much for work-life balance
Marketing Manager, Culinary and Local (Former Employee) – Seattle, WA – December 10, 2018
I prefer not to comment directly on the position. I wish the brand and the people that I worked with all the success in the world. All I will comment is that the position and company culture were not a good fit.
Manager (Former Employee) – Charlotte, NC – December 31, 2018
I enjoyed my time at Sur La Table and only left when an opportunity in restaurant management was offered to me. Their discount program is wonderful, especially for someone with a culinary background. I was able to learn a lot about different products for home and commercial use.
Inspiring place to work if interested in culinary goods and cooking info.
Retail Specialist (Former Employee) – Carlsbad, CA – November 26, 2018
Great place to work for a retail part time job. Nice people, friendly customers, no drama! The culture is very supportive. I learned quite a bit about culinary support and kitchen items to help me be more efficient and creative with food preparation.
SEASONAL SALES ASSOCIATE (Former Employee) – Carmel, IN – October 23, 2018
I absolutely loved working at Sur La Table! I ended up selling coffee machines and i made commission! The management was fun and welcoming from the beginning! Working at Sur La Table was so fun, the products are easy to sell and the people are great to be around.