Fun, Laid Back Way to Balance Life/Work
1555 Cocktail Lounge Server (Current Employee) – Laguna Beach, CA – August 2, 2012
The resort does not take training or cultivating their brand seriously. You attend an orientation and an excellence training, but the resources and support are not readily available to act on the training. All of the leadership team is nice and they know about their respective areas of management, but they do not really engage or motivate the associates to perform better or to make the guest experience memorable. There may be one or two managers who do this, but if the entire staff is against it and resistant to change and to go above and beyond, then it will never catch on. The hardest part of the job is the attitude of some associates who do not want to go above and beyond, they want to get in and get out. The most enjoyable part of the job is the flexibility of the schedule and the gorgeous oceanfront setting.
free adequate employee cafeteria, oceanfront setting, flexible schedule, no micro-managing
resources not readily available, lack of motivation, no brand culture