Questions and Answers about Sutherland

Here's what people have asked and answered about working for and interviewing at Sutherland.

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  • What is the work environment and culture like?
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Extremely stressful.

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Someone from the recurring team call and emailed about the position I applied for. Requested a 15min conversation. Asked interview questions. For example, tell about a time u went far and beyond? After that, set up a meet n greet with interview a second time. 2nd meet was with a group. They explained the company and your position there. Last, sat with a manager for interview. After success interview, accept job then drug screening.

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Just a minute, group discussion, aptitude

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Unless otherwise specified, you CAN use a laptop ONLY if it meets the minimum specs. Most positions require a Windows 7 or 8.1 PC (Windows 10 or Vista sometimes required) with an Ethernet port for network security reasons. Check the website for current specs. Many jobs are Work at Home (WaH), some are hybrid, and others are in an office.

Some remote jobs require a minimum video resolution or screen size. You may need an external monitor that connects directly to the computer.

Most of these are the minimum standard requirements for the majority of companies that offer remote (WaH) customer service & tech support positions.

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They use  third-party verification services. You do not have to provide contact information as your work history is easily obtained by Social Security Work History and or Earnings History Reports and their  third-party verification services does it all. I Believe sterling talent solutions is now their  third-party verification services.

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It will takes only for 3 weeks.

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You are paid every two weeks

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About one month and two weeks. Orientation covers mostly the Code of Conduct (which is a joke when it comes to being enforced). Training was insufficient and the main programs used during calls were removed and replaced with one we had no training for. Frequently during 2 weeks training, Manager was not available and we would spend over 5 hours of 8 hour day just sitting around socializing waiting for manager.

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Free transport

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I lost my motivation to work hard when denied a raise for the 4th time, when I never received a single raise from my initial starting wage.

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