Questions and Answers about Sutherland

Here's what people have asked and answered about working for and interviewing at Sutherland.

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123 questions

White collar plantation. Pay is the lowest around for equivalent work. Company isn't up front about expectations, and will, once you're in the door, slowly dribble out the truth, like unless you have applied for the day off two weeks in advance, you will NOT be able to use PTO on a weekend day or Monday, so plan those attacks of the flu carefully. Turnover is high, either because people find something better or they quickly get canned because of the rigid (Don't even THINK about punching in more than 5 minutes ahead of your shift) requirements. Look, there are far better employers than Sutherland. Go find them.

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I went to the unemployment office to look for work, and they said there was work at Sutherland, but that I had to attend a job fair. SO, THEY GAVE ME THE ADDRESS, AND THE DATE OF THE UPCOMING JOB FAIR.

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Just a minute, group discussion, aptitude

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Unless otherwise specified, you CAN use a laptop ONLY if it meets the minimum specs. Most positions require a Windows 7 or 8.1 PC (Windows 10 or Vista sometimes required) with an Ethernet port for network security reasons. Check the website for current specs. Many jobs are Work at Home (WaH), some are hybrid, and others are in an office.

Some remote jobs require a minimum video resolution or screen size. You may need an external monitor that connects directly to the computer.

Most of these are the minimum standard requirements for the majority of companies that offer remote (WaH) customer service & tech support positions.

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They use  third-party verification services. You do not have to provide contact information as your work history is easily obtained by Social Security Work History and or Earnings History Reports and their  third-party verification services does it all. I Believe sterling talent solutions is now their  third-party verification services.

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It will takes only for 3 weeks.

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Free transport

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You are paid every two weeks

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About one month and two weeks. Orientation covers mostly the Code of Conduct (which is a joke when it comes to being enforced). Training was insufficient and the main programs used during calls were removed and replaced with one we had no training for. Frequently during 2 weeks training, Manager was not available and we would spend over 5 hours of 8 hour day just sitting around socializing waiting for manager.

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