Sutherland
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Sutherland Employee Reviews

Found 2,665 reviews matching the search
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3.0
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Nice place to work but stressful when u dedicated but management not
Nothing else to say really but i enjoyed the work an experince other than that ot was good to work in an office environment i would do it again ..........
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3.0
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Sutherland is great, whoever you are contracted with isn't
This position doesn't exist anymore because I believe the department is gone. Did outbound calls for AT&T, didn't like AT&T rules but Sutherland itself was fine. Many people in the area get their first IT/call center job here. Do it to get the experience. Sutherland was also very flexible when I needed to change my hours
Pros
awesome coaches, very motivated people, hour lunches, opportunity to travel, get IT experience
Cons
outbound calling people who were already angry about the situation, warm transfers, the longer the call the better
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5.0
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Great place to work
I enjoy coming to work, feel accepted, have all the support available to me, along with great training. Everyone is friendly, and for me I look forward to work each day. I have formed good friendships with people. I highly recommend Sutherland for stable and quality employment. I have been here for 2 1/2 year, in May 2020 it will be 3 years!
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5.0
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awesome place to work big bonuses and prizes, the managers were always there to support you, they also did volunteer work
working for att&t and dtv was one of the best jobs I have ever had. I enjoyed helping people with their cable service. We were very competitive to see what team could keep the customers from switching cable providers.
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3.0
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Not a secure job
I worked for Sutherland and I went through at least 10 different trainings because there programs kept closing. It was quite frustrating. Once you finished training for Department you where being transferred to another training for a different Department.
Pros
Good benefits
Cons
Need better communicaion with staff.
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5.0
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I’m fit for any job
I was happy with my job at Sutherland Global Services until I enlisted in the active duty military where I learned to be at the peak of my work ethic.
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3.0
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Decent job if you like surfing the internet all day and never want to advace into better pay.
This is a good place to acquire the skills needed to get a good job. The management will watch you like a helicopter mom and complain when they think you aren't "busy". Four weeks of PTO when you start is the only good benefit. If you are old and counting the days until retirement, this is the place for you. Theyalalways ready
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Official response from Sutherland
December 12, 2019
Good day. As global company, Sutherland provides employees with multiple opportunities to develop professionally while gaining invaluable experience. It is a great place to work whether you are starting or building a career. Thank you for sharing your experience. Have a great day!
2.0
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The management at Sutherland is reminiscent of a Plantation.
Management creates a very negative atmosphere by coming in late, but expecting regular employees to be on time. MGMT does very little but expects others to do far more than what the compensation is per hour and basically treats non-management like slaves. Trips to HR was the only resort attempting to acquire fairness. Then getting to actually talk to someone in HR is another battle.
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3.0
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An okay experience
Working at this company was my first job. It set the way however the hours were not flexible and the work experience was not that good. I do commended that they tried to make the environment welcoming
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2.0
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Theymake money but don't look outfor the employee
$12 for the stress you endure dosen't cut itand that's why people use that company as a stepping stone to look for a better paying job. The amount of work you do for the wage and the stress you get isn't worth it you might as well outsource the whole call center
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5.0
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I feel at home
Sutherland is my fourth job in the United states, I work in IT department, I really like my job, and I feel good with my manger and my team. I wish to do my career here
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3.0
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Good company, good diversity
Solid, too many off-shore resources replacing on-shore. Need stability, and overall knowledge. To much priority on saving revenue. Not enough focus on quality
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3.0
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Results May Vary....
The company carries a mixed image of good and bad. In my experience of 5 years there, you have better chance to advance not because of what you know, but who you know. Its challenging to get a decent work schedule (program pending). The pay and incentives could be better (Taco Bell hires at a higher base pay rate currently). But on the plus side, I've met some cool people that have become part of my circle.
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4.0
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Enjoy Working There
I started this job 6 months ago and have already received 2 raises. We started at $12 per hour. We are now at $15 per hour which I never expected. I’m grateful. Management can be supportive at times. There is growth, however you must apply yourself. I would like to eventually grow with this company. I’m going to do all I can stay here because the grass is not always greener on the other side. Meaning, this job is not that bad and I’m not interested in job hopping
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4.0
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Sutherland global
Great experience especially for beginners starting out in call centers . Have to be a multitasker with great communication skills and stay focus on your calls
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2.0
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Make sure you kiss a**
I loved Sutherland when I first started, but it’s definitely draining once your finally in there. Fighting, mess all the time, unhealthy environment, weed smell, managers showing favoritism, and better yet, HR always firing an employee to cover their FRAUD a**es. High turnover rate. If you work for Sutherland expect to be treated like SH* and lied to most of the time. God forbid you get into some mess
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1.0
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Very bad place to work
If you're considering working here, don't do it. Very bad place to work, very dishonest management, and terrible micromanaging. You will never be paid what you're worth and you will never be paid with your promise if there's any incentives involved. Worst work experience ever.
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5.0
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Opportunity Laden Contact Center Company
The company stresses professional development and cultivating the next generation of managers. Training is first rate from internal and external sources. The requirements of schedule make it difficult to be flexible however concessions were made where they could be. High turnover is a drawback at entry level. Managing your internal staff and the requirements of a contact center client can be difficult. Many senior leaders are offsite so mentorship at high level is scarce. I met some of the most business savvy professionals there with only a handful who are an example you would not follow. Great place to start regardless of age, ability or education. Veteran friendly.
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5.0
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Great
Quality of work (accuracy, thoroughness, competence) Quantity of work (productivity level, time management, ability to meet deadlines) Job knowledge (skills and understanding of the work) Working relationships (ability to work with others, communication skills)
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4.0
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You are what you make of it.
I enjoyed what I did here. Taking calls, the encouragement, and especially the management. Just need a better system with shadowing and training new comers as that was the biggest issue I had. Otherwise I enjoyed working here.
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4.0
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Very good company to have worked for.
Great place to work at. High end furniture, great design for indoor and outdoor spaces. Would have continued working for that company had it not been for the company being sold twice.
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Overall rating
3.6
Based on 6,366 reviews
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Ratings by category
3.4
Work/Life Balance
3.3
Compensation/Benefits
3.3
Job Security/Advancement
3.2
Management
3.4
Culture
Ratings from women
2.4
InHerSight Score
2.1Personal Development
2.8Career Opportunities
2.4Family Support
Women rate the female-friendliness of their workplaces on InHerSight