Not overlook management bullying. Ensure that quality service is provided with the highest value and care for patients and employees are kept in the highest standards of Performance and professionalisms
There is a BIG gap between the way HR says an employee should be trained and how you are actually trained. I have been with Sutter a longtime and I see that there are two areas that need BIG improvement, 1) HR/training & education dept & Managers need to be on the same page as to what is expected to properly train a new hire instead of quickly half training them and then throwing them into the fire. This does nothing but cause extreme stress and anxiety. 2) Management should ask employees what areas they feel they need to grow in so that they feel more comfortable with their job. There’s sooo many changes regularly and processes and sometimes we need training/education. Also, the communication is very poor between management and staff. All the time I am constantly hearing about changes other staff were told but I wasn’t. It makes you feel bad and also makes you feel like an idiot if you keep doing things the old way. Anyways, yes Sutter has a lot of potentials, but they can be very nice to work for. The things I mentioned above are some of my biggest complaints.
Be respectful and responsible to new hires. Train them. Train them. Train them.
Use AIDET... remember bullying will get you I. Trouble managers. Karma comes back to you
It's a corporate-run hospital, so money will always be their bottom line. Pre-op feels like an assembly line. Management expects unrealistic, short, preop times. My manager is great, but gets pressure from above, to increase productivity in an unfair amount of time. These are humans were are working with, they're ALL different and shouldn't be held to such stringent allotments of time to get ready for surgery.
Learn how to work as a team with workers, stop being deceitful, stop doing favoritism and learn to appreciate.
Answered - Patient Service Representative (Current Employee) - Castro Valley, CA
1) Prevent burnout among staff by encouraging time off
2) Ask your staff what is going well, what they need help with, what resources they need to get their job done and respond!
3) Keep job descriptions updated to reflect what staff are actually doing so that they are appropriately classified and compensated
4) Protect staff from working too far beyond the scope of their jobs to reduce anxiety (not knowing what is about to happen or who is going to assign a project to them)
5) Work with human resources on a regular basis for help with group training, morale issues, perhaps hiring additional staff. There should not be only one person in the office who knows how to use Outlook or Excel. EVERYONE should have skills to do their work in the most efficient manner.
Invest more into your employees and understand that family comes first. Everyone needs time off to recoup with some personal time. Also make sure you are properly staffed so that your employees are not drained.
Answered - Call Center Receptionist (Current Employee) - Modesto, CA
Maintain an improved work life balance with decreased productivity standards
Answered - Physical Therapist (Former Employee) - Yuba City, CA
Link work to meaning
Answered - Lean Six Sigma Black Belt (Current Employee) - Sacramento, CA