I worked as a CSR for this company. While it is a great company that is making waves in the Urethane industry, the CSR department management is very poor. The coworkers at SWD are helpful, the pay is competitive and benefits are good. However the CSR department is extremely hard to work in. My manager was allowed to hire her family, making the work environment very difficult. Altogether I do not believe SWD is a bad company to work for, but if you are thinking of applying for the CSR position, I would advise against it.