Sykes Enterprises, Incorporated
Happiness rating is 54 out of 100
3.3 out of 5 stars.
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Sykes Enterprises, Incorporated Careers and Employment

Work happiness

Scores based on about 1,749 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Chuck Sykes
  • Founded
    1977
  • Company size
    more than 10,000
  • Revenue
    $1B to $5B (USD)
  • Industry
    Telecommunications
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Jobs

You’re seeing all 252 jobs at Sykes Enterprises, Incorporated because we can’t find any available jobs at Sykes Enterprises, Incorporated close to Ashburn, VA at the moment.

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Customer Service

204 jobs

IT Operations & Helpdesk

12 jobs

Human Resources

7 jobs

Sales

4 jobs

Management

3 jobs

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Salaries

Salary estimated from 8.1K employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative
$25,615 per year
Teacher
$25.00 per hour
Bilingual Customer Service Associate
$25,955 per year

Customer Service

Customer Service Representative
$25,615 per year
Call Center Representative
$23,837 per year
Bilingual Customer Service Associate
$25,955 per year

Education & Instruction

Teacher
$25.00 per hour
Trainer
$11.45 per hour

Sales

Customer Service/Sales Representative
$12.00 per hour
Sales Representative
$10.87 per hour
Account Manager
$12.37 per hour
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Benefits

Employees at Sykes Enterprises, Incorporated have reported receiving these benefits. They will vary by role and location.
Retirement plan
Health insurance
Vision insurance
Dental insurance
Life insurance
Paid time off
Work from home
Tuition reimbursement
401k matching
Employee discount
Referral program
Learn more about benefits

Rating overview

Rating is calculated based on 8.2K reviews and is evolving.
3.1920173.2320183.0820192.9320202.892021

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Reviews

Customer Service Agent in Centreville, VA
on July 9, 2021
Seemed like a good company but when your computer (that they supply) goes nuts and IT can’t figure it out they just kinda leave you hanging.
I could not get help with my computer even after 4 calls to IT and messaging my team lead. Lost out on a lot of hours/money that was greatly needed by my family. I followed all the steps and they would just send me in circles. Even reach out to my team lead and asked her what I should do and got not response. Seemed like a really good company up until my computer (that they supplied) went nuts.
Associate in Morristown, TN
on October 14, 2021
A Lot of HYPE but doesn't meet the HYPE
AT FIRST in Training at SYKES/ CITEL they SAY we love humor and PUNS...NO they love their humor and puns not yours, your are unprofessional. They DO NOT respect nor honor religious views.IF YOU ARE CHRISTIAN DO NOT SIGN UP FOR CIGNA TRAINNINGMY Co-workers/ Co- student were mostly friendly but the trainers will not answer questions and they will ghost you. IF YOU AREN'T ONE OF THEM, THEY WILL MAKE UP EXCUSES TO COMPLAIN ABOUT YOU. They SAY were a family … LIE, they are a click...you're either in or outThere is BETTER COMPANIES out there. Their computer glitches are MANY
Customer Service Representative in Wise, VA
on October 13, 2021
Don’t work here
Not a good place to work at. Mentally draining for so little. They promise paid time off, good luck with that. You’re lucky if you ever get any time off. I’m
Customer Service Representative in Remote
on October 13, 2021
Worst job I’ve had
Time off is horrible. Job will often require you to work days youre off for loads of “upskill training” that requires a great deal of more on your workload but you dont get a pay raise for it. Team leads do not care care about any cs agents, will often leave you high and dry when on a call with an enraged customer, they will not help at all while leaving you to be the punching bag of a terrible company. Customers are usually horrible putting blame on agents for the companys mistakes. You dont have any freedom within the compant there are very strict rules, which customers will get mad at YOU for. Work/life balance is terrible for being a ‘wfh’ job they will not try to work with you with hours and they offer the worst scheduling usually being long hours throughout the whole day, ive had coworkers tell me that their children cry because of the terrible hours shes forced to work, even though shes expressed her concern and wants an earlier shift. Please just save yourself the trouble of working here, find a different job and love yourself <3
Customer Service Representative in Fayetteville, NC
on October 12, 2021
Just "Okay"
Overall, working for Sykes was neither great nor terrible. It was a job, and honestly they will hire just about anyone, so you are working with people from different walks of life. I met people with degrees transitioning between careers, and also met people that needed the job to get by. I enjoyed some supervisors, but trust and believe there is a lot of gossip. Over time, I have learned that it is most common in call centers for there to be drama, and I received my fair share with this company. They do try to do events and celebrations, so that is appreciated.
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Questions and answers

People have asked 549 questions about working at Sykes Enterprises, Incorporated. See the answers, explore popular topics and discover unique insights from Sykes Enterprises, Incorporated employees.

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  • Hiring Process
  • Work from Home
  • Salaries
  • Drug Test
  • Background Check
  • Working Hours
  • Benefits
  • Interviews
  • Training
  • Job Opportunities
  • Shifts
  • Part Time Jobs
  • Hiring Age
  • Office Locations
  • Dress Code
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Interview insights

Insights from 0 Indeed users who have interviewed with Sykes Enterprises, Incorporated within the last 5 years.

Interview Questions

What Was My Experience Or Did I Have Any & They Also Asked Mehh What Does The C Key Do

Shared on March 28, 2020

Do I have a home computer

Shared on March 18, 2020

Questions pertaining to any modules or training I completed.

Shared on January 22, 2019
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Sykes Enterprises, Incorporated locations

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What's being discussed at Sykes Enterprises, Incorporated?

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  • Professional development
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  • Mission and values
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  • PTO and work-life balance
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  • Work from home
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  • article
    What’s it like working at Sykes Enterprises, Incorporated?
    Published on May 24, 2021

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