Sykes Enterprises, Incorporated
Happiness rating is 52 out of 100
3.3 out of 5 stars.
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Sykes Enterprises, Incorporated Careers and Employment

Work happiness

Scores based on about 2,910 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Chuck Sykes
    66%
    approve of Chuck Sykes's performance
  • Founded
    1977
  • Company size
    more than 10,000
  • Revenue
    $1B to $5B (USD)
  • Industry
  • Headquarters
    SYKES Corporate Headquart...
  • Link
    Sykes Enterprises, Incorporated website
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Explore Sykes Enterprises, Incorporated

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Recent news

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December 28, 2022

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Jobs

You’re seeing all 34 jobs at Sykes Enterprises, Incorporated because we can’t find any available jobs at Sykes Enterprises, Incorporated close to Ashburn, VA at the moment.

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Phoenix, AZ

3 jobs

Salaries

Salary estimated from 8.9K employees, users, and past and present job advertisements on Indeed.

Education & Instruction

Benefits

Employees at Sykes Enterprises, Incorporated have reported receiving these benefits. They will vary by role and location.

Retirement plan
Health insurance
Vision insurance
Dental insurance
Life insurance
Paid time off
Work from home
Tuition reimbursement
401k matching
Employee discount
Referral program

Rating overview

Rating is calculated based on 8.9K reviews and is evolving.

3.0820192.9420202.8320212.7820222.192023

Reviews

Customer Service Agent in Centreville, VA
on July 9, 2021
I could not get help with my computer even after 4 calls to IT and messaging my team lead. Lost out on a lot of hours/money that was greatly needed by my family. I followed all the steps and they would just send me in circles. Even reach out to my team lead and asked her what I should do and got not response. Seemed like a really good company up until my computer (that they supplied) went nuts.
Customer Service Representative in Wise, VA
on January 25, 2023
I worked here twice between two different stints of about 6 months each. It's basic call center work, you answer a call for whatever contract they're on and deal with angry customers. There were a lot of issues with management from what I saw, even though most of my time was spent in training. Seemed like the managers and "floor walkers" wanted to hang out away from phones and hide, and then get angry when anyone asked for help or did anything that required them to come inside the main floor. Lots of people seemed to share that opinion. It became a joke of a place locally where you either work there for years because you're in the club, or you just use the 3 week training as a way to get a paycheck between jobs.
Customer Service Associate in Morristown, TN
on January 21, 2023
Lots of very rude customers, absolutely no support from higher up’s, incredibly limiting and incompetent rules, like the fact we had to pitch a survey, but we weren’t allowed to tell them it was about us. So they’d set goals for us to get “promoters” we’d have to get an 8 or higher on our surveys, but they are already upset with the product they are using, and when the rate the survey, they don’t think about us, they think about the product.
Deposit Services Representative in Ft. Smith, AR
on January 20, 2023
Class and out is good the coaches are very helpful but once you get on the floor your pretty much on your own and it's kinda overwhelming all the different responsibilities you have like if you hear something in the background any kind of noise you'd better give your disclosure or if thw bank hears it its a final if you didn't give the disclosure just alot of different things ypu do and there's no slap on the wrist or a verbal warning everything from not forming enough complaints to from the customers complaining about the bank to having ypur phone like a few feet from the break door but still on the production floor is a final just doesn't oooooze confidence of keeping your job just too much to overcome kinda feel like a prisoner there
Area Training and Quality Manager in Morristown, TN
on January 18, 2023
What is the best part of working at the company?They are not Sykes any longer. All legacy Sykes employees treated like trash.What is the most stressful part about working at the company?Training, it sucks.What is the work environment and culture like at the company?Horrible, there is only micromanagement culture now.

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Questions and answers

People have asked 575 questions about working at Sykes Enterprises, Incorporated. See the answers, explore popular topics and discover unique insights from Sykes Enterprises, Incorporated employees.

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  • Work from Home
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  • Drug Test
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  • Background Check
  • Interviews
  • Working Hours
  • Training
  • Job Opportunities
  • Shifts
  • Part Time Jobs
  • Hiring Age
  • Office Locations
  • Dress Code

Interview insights

Insights from 1.5K Indeed users who have interviewed with Sykes Enterprises, Incorporated within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview Questions

General questions you’d expect. What your goals are, etc. it was a video interview that is recorded though, so the process was nerve wracking.

Shared on August 20, 2022

Non job related questions about muy experience

Shared on August 15, 2022

Simple questions about previous positions and if I could work around the schedule for training and once I get out of training.

Shared on August 11, 2022

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