Sykes Enterprises, Incorporated Careers and Employment

Work happiness

Scores based on about 1,426 responses to Indeed's survey on work happiness

Work Happiness Score

Below average

Do people feel happy at work most of the time?

Learning

Average

Do people feel they often learn something at work?

Support

Average

Do people feel they can get support and encouragement from colleagues at work?

About the company

CEO
Chuck Sykes
Founded
1977
Company size
more than 10,000
Revenue
$1B to $5B (USD)
Industry
Telecommunications

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Jobs

You’re seeing all 164 jobs at Sykes Enterprises, Incorporated because we can’t find any available jobs at Sykes Enterprises, Incorporated close to Ashburn, VA at the moment.

Director Corporate HR / Sr. HR Business Partner (Virtual/Remote)

Tampa, FL

9 hours ago

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Full-time

Technical Support Specialist

Orem, UT

$13 an hour

9 hours ago

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Full-time

Call Center Position Available

Orem, UT

$13 an hour

15 hours ago

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Full-time

Call Center Representative

Orem, UT

$13 an hour

15 hours ago

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Full-time

Customer Service Representative

Orem, UT

$13 an hour

15 hours ago

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Full-time

Customer Service Position Available

Orem, UT

$13 an hour

15 hours ago

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Full-time

Remote Online Educational Customer Service

Texas

1 day ago

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Full-time

Remote Healthcare Customer Service Representative

Texas

1 day ago

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Employee Relations Specialist (Virtual/Remote)

Tampa, FL

1 day ago

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Full-time

Team Leader

Fayetteville, NC

1 day ago

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Full-time

Remote Financial Services Customer Service Agent

Texas

$12 an hour ++

1 day ago

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WFM Intraday Analyst I

Sumter, SC

1 day ago

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Full-time

Bilingual French/English Work from Home Customer Support Agent

Texas

$16 an hour

1 day ago

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Workforce Management Leader

Malvern, AR

1 day ago

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Director of Global IT General Compliance (Virtual/Remote)

Tampa, FL

1 day ago

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Manager of Global IT Client Services (Virtual / Remote)

Tampa, FL

1 day ago

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HR Coordinator

Morristown, TN

2 days ago

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Full-time

Telecommunications

Fayetteville, NC

$12 - $15 an hour

2 days ago

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Full-time

Customer Service Vendor Account Specialist

DeLand, FL

2 days ago

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HR Manager

Lakeland, FL

2 days ago

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There are 164 jobs at Sykes Enterprises, Incorporated

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Browse jobs by category

Customer Service

117 jobs

Human Resources

10 jobs

Management

7 jobs

Sales

5 jobs

IT Operations & Helpdesk

4 jobs

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Salaries

Salary estimated from 7.2K employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative

$25,135 per year

Receptionist/Administrative Assistant

$35.00 per hour

Data Entry Clerk

$32.52 per hour

Customer Service

Customer Service Representative

$25,135 per year

Call Center Representative

$24,750 per year

Bilingual Customer Service Associate

$25,228 per year

Education & Instruction

Sales

Customer Service/Sales Representative

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Benefits

Employees at Sykes Enterprises, Incorporated have reported receiving these benefits. They will vary by role and location.

Retirement plan

Health insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

benefit of working hours regulation image category

Work from home

benefit of reimbursements image category

Tuition reimbursement

401k matching

benefit of financial perks image category

Employee discount

Referral program

Learn more about benefits

Rating overview

Rating is calculated based on 7.9K reviews and is evolving.

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Work & Life Balance

Compensation & Benefits

Job Security & Advancement

Management

Culture

Reviews

Member Relations Associate in Atlanta, GA

on May 8, 2021

Work from home

A typical day calls are back to back. If you don’t know about AHT or KPI’s you will definitely learn and be coached on a weekly basis. Overall the company is very organized and provides the equipment to work from home. Breaks/Lunches are not long enough.

Customer Service Representative in Fayetteville, NC

on May 7, 2021

Management needs work, pay needs to increase based on stress from job

Better training skills and techniques, need better tools to use during training. Pay is ok but can be better. No real incentives for you to stay. Need longer lunch.

Customer Service Representative in Atlanta, GA

on May 7, 2021

Set up to fail

There was no nesting period whatsoever. Training saw us on group meetings waiting on everyone to get systems running, we were told by trainers to skip most of the training modules that weren’t a legal liability to ignore and went into production unprepared I expressed my unpreparedness for production due to insufficient training to multiple supervisors. When I asked for more training or to at least have an opportunity to listen/watch more examples of calls I was repeatedly ignored. When I asked for more training I was given the option to keep working or resign. I honestly left because I felt it amoral to try keep working the job when I didn’t feel I was adequately assisting customers. Especially given the fact that we were tasked with handling banking and loan information. I felt like I was being pushed to get people off the phone rather than assist them

Customer Service Representative in Fayetteville, NC

on May 6, 2021

Great place to work.

Great and supporting management.. Provides ALL equipment for productivity. Very nice incentives and bonuses. Strove on team work. Great steady pace environment.

Customer service representative in Morristown, TN

on May 5, 2021

Family atmosphere

I absolutely Love working here. I have been with this company for 4 and a half years. The job is not always easy. You have to research and with all the updates you need to be able to focus and rely on not only your knowledge articles but your coworkers, management and Facilitators. If you come to work everyday, have a good attitude then job advancement is DEFINITELY attainable.

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Questions and answers

People have asked 526 questions about working at Sykes Enterprises, Incorporated. See the answers, explore popular topics and discover unique insights from Sykes Enterprises, Incorporated employees.

What are the days you work & how many hours a day ?

What is the dress code?

What is the interview process like at Sykes Enterprises, Incorporated?

When is the drug test popped on you , is it after training , before training , during orientation , before orientation or not at all?

How long does it take to get hired from start to finish at Sykes Enterprises, Incorporated? What are the steps along the way?

Is a drug screen required for AT HOME Customer Service Reps?

What documents would I need to supply once I'm offered a work from home representative position?

If you want to apply for an "At Home" position, can it be at any location, or does it have to be your specific town?

Does anyone know how often you get a pay check as a customer service representative? They didnt add that in the information at the interview.

Does company pay part of internet or phone bill if hired?

Approximately How much would you get paid working at sykes with a bachelors in sales management, or would it make a difference?

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Interview insights

Insights from 855 Indeed users who have interviewed with Sykes Enterprises, Incorporated within the last 5 years.

Favorable experience

Interview is easy

Process takes about a day or two

Interview Questions

What Was My Experience Or Did I Have Any & They Also Asked Mehh What Does The C Key Do

Shared on March 28, 2020

Do I have a home computer

Shared on March 18, 2020

Questions pertaining to any modules or training I completed.

Shared on January 22, 2019

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Sykes Enterprises, Incorporated locations

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PTO and work-life balanceExplore PTO allowances, work-life balance and flexibility and parental leave.
Work from homeExplore work from home during COVID-19, remote work support and work-life balance.
COVID-19 responseExplore leadership during COVID-19, working conditions and WFH support.