Sykes Enterprises, Incorporated Careers and Employment

Work happiness

Scores based on about 2,910 responses to Indeed's survey on work happiness

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About the company

CEO
Chuck Sykes
66%
approve of Chuck Sykes's performance

Founded
1977
Company size
more than 10,000
Revenue
$1B to $5B (USD)
Industry
Telecommunications
Headquarters
SYKES Corporate Headquart...
Link
Sykes Enterprises, Incorporated website

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Explore Sykes Enterprises, Incorporated

Sitel Group

14,544 reviews

Jobs

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Phoenix, AZ

3 jobs

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Tucson, AZ

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Salaries

Salary estimated from 8.9K employees, users, and past and present job advertisements on Indeed.

Popular Roles

Call Center Representative

$11.97 per hour

Receptionist/Administrative Assistant

$35.00 per hour

Teacher

$25.00 per hour

Customer Service

Customer Service Representative

$11.37 per hour

Bilingual Customer Service Associate

$12.73 per hour

Customer Service Technician

$13.39 per hour

Education & Instruction

Trainer

$11.39 per hour

Sales

Customer Service/Sales Representative

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Benefits

Employees at Sykes Enterprises, Incorporated have reported receiving these benefits. They will vary by role and location.

Retirement plan

Health insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

Work from home

Tuition reimbursement

401k matching

Employee discount

Referral program

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Rating overview

Rating is calculated based on 8.9K reviews and is evolving.

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Reviews

Customer Service Agent in Centreville, VA

on July 9, 2021

Seemed like a good company but when your computer (that they supply) goes nuts and IT can’t figure it out they just kinda leave you hanging.

I could not get help with my computer even after 4 calls to IT and messaging my team lead. Lost out on a lot of hours/money that was greatly needed by my family. I followed all the steps and they would just send me in circles. Even reach out to my team lead and asked her what I should do and got not response. Seemed like a really good company up until my computer (that they supplied) went nuts.

Customer Service Representative in Wise, VA

on January 25, 2023

Basic call center work, average at best

I worked here twice between two different stints of about 6 months each. It's basic call center work, you answer a call for whatever contract they're on and deal with angry customers. There were a lot of issues with management from what I saw, even though most of my time was spent in training. Seemed like the managers and "floor walkers" wanted to hang out away from phones and hide, and then get angry when anyone asked for help or did anything that required them to come inside the main floor. Lots of people seemed to share that opinion. It became a joke of a place locally where you either work there for years because you're in the club, or you just use the 3 week training as a way to get a paycheck between jobs.

Customer Service Associate in Morristown, TN

on January 21, 2023

It was miserable

Lots of very rude customers, absolutely no support from higher up’s, incredibly limiting and incompetent rules, like the fact we had to pitch a survey, but we weren’t allowed to tell them it was about us. So they’d set goals for us to get “promoters” we’d have to get an 8 or higher on our surveys, but they are already upset with the product they are using, and when the rate the survey, they don’t think about us, they think about the product.

Deposit Services Representative in Ft. Smith, AR

on January 20, 2023

Bad atmosphere

Class and out is good the coaches are very helpful but once you get on the floor your pretty much on your own and it's kinda overwhelming all the different responsibilities you have like if you hear something in the background any kind of noise you'd better give your disclosure or if thw bank hears it its a final if you didn't give the disclosure just alot of different things ypu do and there's no slap on the wrist or a verbal warning everything from not forming enough complaints to from the customers complaining about the bank to having ypur phone like a few feet from the break door but still on the production floor is a final just doesn't oooooze confidence of keeping your job just too much to overcome kinda feel like a prisoner there

Area Training and Quality Manager in Morristown, TN

on January 18, 2023

2 stars

What is the best part of working at the company?They are not Sykes any longer. All legacy Sykes employees treated like trash.What is the most stressful part about working at the company?Training, it sucks.What is the work environment and culture like at the company?Horrible, there is only micromanagement culture now.

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Questions and answers

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