Sykes Enterprises, Incorporated
Happiness rating is 54 out of 100
3.3 out of 5 stars.
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Sykes Enterprises, Incorporated Careers and Employment

Work happiness
Scores based on about 1,426 responses to Indeed's survey on work happiness
54
Work Happiness Score
Below average
Do people feel happy at work most of the time?
63
Learning
Average
Do people feel they often learn something at work?
62
Support
Average
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Chuck Sykes
  • Founded
    1977
  • Company size
    more than 10,000
  • Revenue
    $1B to $5B (USD)
  • Industry
    Telecommunications
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Jobs

You’re seeing all 164 jobs at Sykes Enterprises, Incorporated because we can’t find any available jobs at Sykes Enterprises, Incorporated close to Ashburn, VA at the moment.

Director Corporate HR / Sr. HR Business Partner (Virtual/Remote)

Tampa, FL

9 hours ago

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Full-time
Technical Support Specialist

Orem, UT

$13 an hour

9 hours ago

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Full-time
Call Center Position Available

Orem, UT

$13 an hour

15 hours ago

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Full-time
Call Center Representative

Orem, UT

$13 an hour

15 hours ago

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Full-time
Customer Service Representative

Orem, UT

$13 an hour

15 hours ago

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Full-time
Customer Service Position Available

Orem, UT

$13 an hour

15 hours ago

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Full-time
Remote Online Educational Customer Service

Texas

1 day ago

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Full-time
Remote Healthcare Customer Service Representative

Texas

1 day ago

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Employee Relations Specialist (Virtual/Remote)

Tampa, FL

1 day ago

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Full-time
Team Leader

Fayetteville, NC

1 day ago

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Full-time
Remote Financial Services Customer Service Agent

Texas

$12 an hour ++

1 day ago

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WFM Intraday Analyst I

Sumter, SC

1 day ago

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Full-time
Bilingual French/English Work from Home Customer Support Agent

Texas

$16 an hour

1 day ago

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Workforce Management Leader

Malvern, AR

1 day ago

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Director of Global IT General Compliance (Virtual/Remote)

Tampa, FL

1 day ago

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Manager of Global IT Client Services (Virtual / Remote)

Tampa, FL

1 day ago

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HR Coordinator

Morristown, TN

2 days ago

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Full-time
Telecommunications

Fayetteville, NC

$12 - $15 an hour

2 days ago

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Full-time
Customer Service Vendor Account Specialist

DeLand, FL

2 days ago

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HR Manager

Lakeland, FL

2 days ago

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There are 164 jobs at Sykes Enterprises, Incorporated
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Customer Service

117 jobs

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Salaries

Salary estimated from 7.2K employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative
$25,135 per year
Receptionist/Administrative Assistant
$35.00 per hour
Data Entry Clerk
$32.52 per hour
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Benefits

Employees at Sykes Enterprises, Incorporated have reported receiving these benefits. They will vary by role and location.

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Retirement plan
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Health insurance
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Vision insurance
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Dental insurance
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Life insurance
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Paid time off
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Work from home
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Tuition reimbursement
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401k matching
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Employee discount
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Referral program
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Rating overview

Rating is calculated based on 7.9K reviews and is evolving.

3.1920173.2320183.0820192.9420203.132021

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Work & Life Balance

Reviews

Member Relations Associate in Atlanta, GA
on May 8, 2021
Work from home
A typical day calls are back to back. If you don’t know about AHT or KPI’s you will definitely learn and be coached on a weekly basis. Overall the company is very organized and provides the equipment to work from home. Breaks/Lunches are not long enough.
Customer Service Representative in Fayetteville, NC
on May 7, 2021
Better training skills and techniques, need better tools to use during training. Pay is ok but can be better. No real incentives for you to stay. Need longer lunch.
Customer Service Representative in Atlanta, GA
on May 7, 2021
There was no nesting period whatsoever. Training saw us on group meetings waiting on everyone to get systems running, we were told by trainers to skip most of the training modules that weren’t a legal liability to ignore and went into production unprepared I expressed my unpreparedness for production due to insufficient training to multiple supervisors. When I asked for more training or to at least have an opportunity to listen/watch more examples of calls I was repeatedly ignored. When I asked for more training I was given the option to keep working or resign. I honestly left because I felt it amoral to try keep working the job when I didn’t feel I was adequately assisting customers. Especially given the fact that we were tasked with handling banking and loan information. I felt like I was being pushed to get people off the phone rather than assist them
Customer Service Representative in Fayetteville, NC
on May 6, 2021
Great and supporting management.. Provides ALL equipment for productivity. Very nice incentives and bonuses. Strove on team work. Great steady pace environment.
Customer service representative in Morristown, TN
on May 5, 2021
I absolutely Love working here. I have been with this company for 4 and a half years. The job is not always easy. You have to research and with all the updates you need to be able to focus and rely on not only your knowledge articles but your coworkers, management and Facilitators. If you come to work everyday, have a good attitude then job advancement is DEFINITELY attainable.
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Questions and answers

People have asked 526 questions about working at Sykes Enterprises, Incorporated. See the answers, explore popular topics and discover unique insights from Sykes Enterprises, Incorporated employees.

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Interview insights

Insights from 855 Indeed users who have interviewed with Sykes Enterprises, Incorporated within the last 5 years.

Favorable experience
Interview is easy
Process takes about a day or two

Interview Questions

What Was My Experience Or Did I Have Any & They Also Asked Mehh What Does The C Key Do

Shared on March 28, 2020

Do I have a home computer

Shared on March 18, 2020

Questions pertaining to any modules or training I completed.

Shared on January 22, 2019
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Sykes Enterprises, Incorporated locations

3.0
Lakeland, FL
3.2
Sumter, SC
3.2
Kingstree, SC
2.8
Fayetteville, NC
2.9
Fort Smith, AR
3.0
Boise, ID
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What's being discussed at Sykes Enterprises, Incorporated?

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  • Professional developmentExplore skills and training, pay raises and promotions and management and culture.
  • Mission and valuesExplore company values, community, the relevance of the mission and moving on.
  • PTO and work-life balanceExplore PTO allowances, work-life balance and flexibility and parental leave.
  • Work from homeExplore work from home during COVID-19, remote work support and work-life balance.
  • COVID-19 responseExplore leadership during COVID-19, working conditions and WFH support.
  1. Sykes Enterprises, Incorporated