Sykes, Relaxed but Troubled
Customer Service Representative (Former Employee) – Boise, ID – August 8, 2018
Sykes was a very relaxed place to work. You could work hard and expect to be rewarded, when you tried. Overtime was available, too. It was not altogether uncommon for me to work a 50 hour work week.
However, Sykes had two faults. The first one was attendance. People would just not show up for work, and any which way Sykes tried to change this, there was difficulties. The second one was that people felt that there was no voice for them, so morale was in a very negative space. I felt like that was a point of view, and that ultimately this is derived from perspective and not from reality.
So, this is Sykes in a nutshell. The good and bad of working for this company.
Helping Team Leads, Overtime, Make Up Time
Attendance Problems, Low Morale