Thank you for taking the time to share your experience. I’m happy to hear we were able to provide you with a career advancement opportunity while furthering Symbria’s business interests. What a great win/win story – thanks for sharing!
– Jay Mandra, VP Pharmacy
Thank you for sharing your feedback. We couldn’t agree more with your take on our partners and employees; we are fortunate to have great partners to work with and a team of talented therapists that provide excellent patient care. As a former manager, you were in a challenging role, balancing many responsibilities and details of the position while also ensuring quality patient care and a healthy bottom line. We do our best to support more than 200 program managers with resources, training, and coaching. We are committed to continually improving the work environment, patient care and client service; hearing and responding to concerns and suggestions is an important part of our commitment. If you have suggestions for how we could improve our manager support, I welcome the opportunity to have a discussion. If you do not recall my email address, you may reach out through our company website to request my information so we can connect. – Brad Miller, VP Operations
I am very sorry to see your negative feelings about our company but I want to thank you for being candid. I want to assure you that we have heard your feedback and would like to share information related to the issues being raised again. We have productivity standards that are common in our industry, support our business needs, and are attained by most of our therapists. We encourage our employees to work with their managers if they have concerns or difficulties meeting those standards but working off the clock is NOT an acceptable practice and is addressed in our employee handbook and in management communications. We are passionate about providing our Residents with the greatest opportunity to meet his/her optimal clinical outcome. In an effort to meet the needs of those that we service in the most efficient and effective manner, we continually explore and educate on the use of the modes of treatment available to our Managers and direct care providers. We will never ask staff to do anything outside acceptable guidelines. In fact, we are frequently praised in employee surveys for being a highly ethical company, and Integrity is one of our five core values. Covering for time off requests is always a challenge in a business like ours where we work 365 days/year. We ask our staff to help us find coverage, but the primary responsibility for coverage lies ultimately with the supervisor, and every effort is made to accommodate PTO requests in accordance with our time off policies. Again, thank you for your candor, and former service. – Brad Miller, VP Operations
Thank you for sharing your input, and for your former contributions as an team member. Because our business is tied to census and caseload, fluctuations in those areas does affect our employee schedules and work hours. When this occurs, we aim to shift our full time employees to other facilities to fill their schedules. When this is not feasible, we do ask employees to use PTO to fill hours to maintain their full-time status. It is not ideal, and it is a problem we have been investigating lately for better alternatives. Thank you again for sharing your observations from when we were on our employee-owner team. -Brad Miller, VP Operations.
Thanks for making time to share your positive experience. We are glad to hear about it, and appreciate you sharing it with others! –Deb Bragg, Chief HR Officer
Thank you for taking the time to share your feedback. I want to apologize for the negative experiences you cited, and assure you that you and other employees do matter – we take feedback like this very seriously. After seeing your post, our HR team immediately forwarded it to the regional director for your area and asked her to look into the concerns, especially the broken equipment. I agree that broken equipment can be unsafe and patient safety has been and always will be a top priority for us. We consistently review the state of our equipment and our standing policy is to repair or replace as quickly as possible. The satisfaction of our employees is critical to the success of our company, and while I did not address each of your concerns individually, I encourage you to contact me directly to discuss this further. You can find me in our Symbria employee email directory.
–Brad Miller, VP of Operations
Thank you for taking the time to write this response. I sincerely apologize for the negative experience you had. To improve communication, earlier this year we provided Symbria email accounts to all employees so we can better share company information. Please feel free to email our HR team at AskHR@Symbria.com for additional input or communication suggestions. While we certainly strive to maximize productivity, it should never translate into mandating documentation work after clocking out. We will reiterate this policy with all of our program managers to help ensure compliance. We also have begun to deliver leadership development courses to strengthen our manager’s skills and ultimately all employees’ work experiences. Please contact me if you would like to discuss these issues further or provide deeper insights. You can find me in our Symbria employee email directory.
–Deb Bragg, Chief HR Officer