A lot changed as of 2018 - health benefits got worse (more expensive for the member), they changed the sick day policy, and the delegation of workload completely crumbled. You've got Case Managers working 40 claims, and another Case Manager only working 10 - for example.
They also started letting people who had been with the company for years (some of which never got to move up within the company due to politics) One person was let go after being with the company for 3 years, and the only explanation they gave was "It was due to your productivity." No meetings, no write-ups, no assistance to see where they could make improvements about that person's workload.
There are Case Mangers there who work weekends/work late a night in order to get things done.
The reason? This company cannot balance the amount of work. They need to hire more people and even when they do, those people (often temps) do not stick around.
There's also no advancement within the company. Not unless you're someone's favorite.
The call center, for example, intakes over 400 calls a day and only has a team of about 15 people (give or take, they may have hired more). And then when the service level isn't met, they begin putting the pressure on the agents, requiring OT (which isn't even real OT, since the work week is only 37 hours due to the lunch breaks).
The training is very weak. They don't have a "training system", so the only way for you to learn any of the programs is when you're thrown into it.
45 minute lunch break
healthcare, poor delegation of work