Synchrony Financial Employee Reviews

3.9
Overall rating
Based on 526 reviews
Ratings breakdown
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Found 464 reviews matching the search See all 526 reviews
3.0
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Overall company review
CUSTOMER SERVICE REP (Current Employee) –  Charlotte NCAugust 8, 2018
Company as a whole would be pretty “ok”. Management isn’t exactly the best. They can be pretty cutthroat if needed. They also score your calls to see how well you are doing. Make sure you keep your scores high and it’ll keep you out of trouble. Also communicate with your manager. They aren’t the best but paper trails are your friend.
Pros
Weekly pay and sick days
Cons
Management and performance scoring
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5.0
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Great Company
Field Sales Manager (Current Employee) –  KansasAugust 7, 2018
The culture at Synchrony is the best in my opinion. Really diverse and encourages you challenge management without recourse...


I'm a remote employee that enjoys my job everyday other than the client at times is not supportive.
Pros
Work Remotely
Cons
Clients unpredictable
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5.0
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Summary
COLLECTIONS REPRESENTATIVE (Former Employee) –  Phoenix, AZAugust 6, 2018
I like everything about this company. The management team has an open door policy. I plan on retiring there, I have been with t he company for 12 years. Very diverse, very friendly towards employees and always open to changes
Pros
Everything
Cons
None
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5.0
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Job experience
Work at Home Agent (Former Employee) –  Phoenix, AZAugust 6, 2018
Working at Synchrony was a perfect place to work, very relax working from home. Enjoy working with management , there was no hard part of the job. If I could have stayed I would have. They have monthly luncheon meeting to go over agents reviews and to give out awards at the office and all work at home agents would have to attend. Supervisor's are very attained to any problems you might have. Teams were very easy to work with.
Pros
Working at home with very little supervision.
Cons
Need better trainer.
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4.0
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Fun and flexible place to work
Senior Underwriter (Current Employee) –  Phoenix, AZAugust 3, 2018
Processing applications for review for approval or denial. Answering questions from dealers and customers about their application - Working independently on each individual/joint application.
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1.0
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Not what it's cracked up to be
Customer Service Representative (Former Employee) –  Kettering, OHJuly 31, 2018
Training is a joke. A million different people come in and introduce themselves saying they're there to help but when it comes down to needing help, they can't even bothered. They expect you to find all your answers on their own google company search engine (that is a mess) while handling calls with customers on the line. Also being chained to a desk was just not for me. If they spent a little more time training and making sure their employees understood or had more hands on experience before being thrown out on the floor it could have been better. Also, transferring calls between departments can be a nightmare. A lot of other reps don't wanna do their jobs.
Pros
Benefits
Cons
Short breaks, different answers from different people, "fake it til u make it " is one of their slogans
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4.0
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Good Place to Work
Customer Experience Specialist (Former Employee) –  Merriam, KSJuly 31, 2018
Great culture, management is fair and open at all levels, people genuinely like each other and are nice.
They are heavy on diversity and inclusion.
Development opportunities are many and varied.
People are open to feedback at every level of the business, and are eager to collaborate.
Benefits are excellent.
This is a great job for people that have a spouse that makes a living wage or separate maintenance income from some other source, and just need a job with benefits to supplement their household income.
Pros
Culture, benefits, fun and relatively stress free work environment
Cons
Does not provide a wage that enables it's employees to be self sufficient
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4.0
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Great Company
Customer Service Representative (Current Employee) –  Kettering, OH 45420July 30, 2018
Great company and atmosphere. Some issues with certain managers, but lots of room for advancement. Amazing benefits. Can be a bit stressful at times, but overall great company
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4.0
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fun workplace
Customer Service Representative (Former Employee) –  Dayton, OHJuly 30, 2018
Fun workplace
My time with syf was nothing but resourceful, educational overall a well rounded and structured. My time with synchrony i enhanced my communication skills. I personally would recommend the company to anyone seeking a fun filled work environment, where everyone is helpful and nice
Pros
Cafeteria, the diversity unity, the flexible scheduling, the daily incentatives
Cons
lack of advancement, management
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3.0
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CareCredit Division Needs New Blood
AVP (Current Employee) –  Costa Mesa, CAJuly 29, 2018
The culture and environment within CareCredit (a part of Synchrony Financial) is that of a very old sales culture. There is hardly any flexible work arrangement or policy, so everyone is forced to come into the office and working remotely from time to time is looked down upon. A lot of the upper management supervisors are very pushy, don't respect the power of good data, and create an environment that condones bullying to get what you want.

CareCredit could be a very good place to work, but there need to be changes made starting at the top.
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5.0
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Great place to work
Billing Disputes Specialist (Former Employee) –  Shawnee, KSJuly 26, 2018
Great atmosphere! Everyone is so friendly! Benefits are superb. The only slight down part is the lower pay... But you have a lot of room for advancement and growth. Managers and everyone there really cares and wants to see you succeed.
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5.0
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Customer Engagement Specialist
Customer Service Engagement Expert (Current Employee) –  Charlotte, NCJuly 24, 2018
The customer service position is a great position to start off with the company. You are able to learn the systems and get experience interfacing with internal departments that support your position and well and making contact with Merchant Client contacts
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5.0
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Poor management
Customer Service Rep (Former Employee) –  Merriam, KSJuly 24, 2018
Unprofessional work environment, management showed favoritism. Mangers weren't always aware of job description. Management didn't lead by example nor took complaints seriously
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4.0
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Great work at home options
Client Services Representative (Former Employee) –  Phoenix, AZJuly 24, 2018
Synchrony offers a great option for working remotely for home. They offer part- and full-time positions. Hours are flexible and management is willing to work with your if your scheduling needs change.
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4.0
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Great place to work, very diverse.
Customer Service Engagement Expert (Former Employee) –  Orlando, FLJuly 20, 2018
Synchrony is a great company. The atmosphere was amazing. My managers and site directors were very personable as well as professional.

The hardest part of my job was handling escalated calls but this was also the most enjoyable part.Turning around an angry, upset, and dissatisfied customer to a happy customer was very rewarding.

During my time at Synchrony, I gained a multitude of invaluable customer service skills, multi cultural, and diversity skills.
Pros
Great place to work.
Cons
Unavailable promotions for the next 5 years.
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4.0
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Good place to work
COLLECTION REPRESENTATIVE (Former Employee) –  Altamonte Springs, FLJuly 17, 2018
The work day was a normal day. The Collections Department, is one where u have to truly understand the customer and their questions. You develop a better listening ear in that position.
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4.0
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It's fun, but needs to pay better for the work performed.
Customer Service Representative (Current Employee) –  Dayton, OHJuly 13, 2018
Management, benefits, and culture are great. Pay is low for the responsibility and stress level. Schedules are at the whim of what the clients need and a shift bid system.
Pros
Really nice people and lots of free stuff and fun events. Lots of job support and advancement.
Cons
Very rigid schedule. Work performance focused on how quickly you can help a customer, not how well you help them. Other than federal banking regulations, guidelines are a bit nebulous, if you require a lot of specific direction you won't make it here.
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1.0
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Lack of understanding
Customer Service Representative (Former Employee) –  Longwood, FLJuly 12, 2018
The company is unable to understand the balance between work and family. My kids being priority number one, they felt perhaps that I should put my work before my family...not likely...
Pros
Nothing
Cons
Everything
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4.0
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Overall a Great Place to Work
COMMERCIAL ACCOUNTS MANAGER (Current Employee) –  Canton, OHJuly 11, 2018
There are many benefits to working for Synchrony such as benefits and vacation time. Some departments strive for employee recognition but it is not consistent throughout the business. If employees do not push for development, it is most likely not going to happen. Because of this, it is often difficult to get into the development programs and be promoted after the programs are complete.
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3.0
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Senior Leaders are greedy
SVP, National Sales Leader, TJX Portfolio (Former Employee) –  Marlborough, MAJuly 10, 2018
Small group of Senior Leaders, ~100, acted very greedily during the IPO and held all founders share grants amongst them. Board approved goals are changed throughout the year for certain teams impacting their ability to earn variable compensation targets. Unqualified employees are promoted often because of who they know not the skills they possess. Certain senior leaders are allowed to hand place people throughout the organization with impunity.
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