151 questions about working at synchrony
How long does it take for them to contact you after your onsite interview and offer you the job ?
After your 2nd interview, they tell you that someone will contact via phone or email in 5 to 7 business days but I didn't get an offer call back for a month. If you accept the offer, then training does not start for another month. The entire process for me from when I applied to the actual day I started was 4 months so keep looking for a job in between trying to land this job if you can't afford to wait.Asked November 14, 2017
Answered November 14, 2017
What is the interview process like at synchrony?
You apply online and take an assessment quiz which is just a time wasting game. You then pick a date and time for your phone interview which can take place within a day if you want. The phone interview is just with a low level HR person who lists off questions in a robotic fashion and types them into their computer. I was told it'd be a month before the training began, so prepared to go without pay for a month if you're not employed. I tried to be engaging with the rep and there was no interest on their end to talk interpersonally. Standard interview questions so be prepared with *specific* examples of workplace customer service you've encountered, or have some made up prior to the call if you have to. Nail that and you'll be set up for an on-site interview. Again its more of the same but this time you're in the room with a couple people. It can be intimidating if you're not used to it but you're just being asked the same basic questions that are common in any interview. They're just looking to check off boxes so keep that in mind and don't worry, but more importantly they're just looking to see how you engage with people more than anything.Good luck.Asked May 23, 2016
Answered May 23, 2016
If you were in charge, what would you do to make synchrony a better place to work?
Synchronicity Bank CEO Structural design of intellect integrity and pride. Working hard for customer servicesOffering Award Winning Banking and services world-wide B2B UPS Prestigious Acts of DutyAsked July 19, 2017
Answered July 19, 2017
Do they drug test?
As of the first quarter of 2022, they were not drug testing while having you work remotely but did do the fingerprint and background.Asked October 26, 2017
Answered October 26, 2017
What tips or advice would you give to someone interviewing at synchrony?
You should be very proficient in MS programs and many others.Asked August 20, 2018
Answered August 20, 2018
What is training like?
5 weeks of training. For the first 3 weeks you are setting up your remote equipment, having meetings with HR, and doing online interactive learning and the trainers are going through many, many PowerPoint presentations. They start you on the phones at the beginning of week 4 for about an hour to an hour and a half and increase phone time from there so by week 5 you on on the phones all day.Asked August 23, 2017
Answered August 23, 2017
How do you feel about going to work each day at synchrony?
Too micromanagedAsked June 30, 2017
Answered June 30, 2017
How often do raises occur at synchrony?
Once a yearAsked September 23, 2016
Answered September 23, 2016
What is the best part of working at synchrony?
Generous PTO benefits Asked February 29, 2020
Answered February 29, 2020
How long does it take to get hired from start to finish at synchrony? What are the steps along the way?
Application, assessment (which are quite simple, shouldn’t be complicated to pass), phone interview, onsite interview, if offered job you also have to do a drug test and background check with fingerprints. From start to finish for me it was a week and a half, however training started a month after the process.Asked February 24, 2017
Answered February 24, 2017
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