Good company to work for on a temporary basis. They do not offer a pension so long term planning outside of the company provided benefits is a must if you intend on staying there long term. Management varies as with any job in any company. Lots of opportunities for advancement if you are lucky enough to have a manager who is supportive of your educational goals and does not abuse their authority in rating you so you cannot move to other positions or advance in your career.
Miscommunication all around the banking deposits department in regards to internal procedures constantly changing. Pay isn’t bad but isn’t the best. I feel as if synchrony leads there workers is deceptive practices without employees unknowingly knows. Statements generated by Synchrony’s third party vendor produces the most confusing unethical bank statement I’ve ever seen in my life. In additional the company has such a rigorous authentication procedure for account holders it’s almost like they intentionally make it hard for account holders to pull there money out.
Chatty rude environment, unethical employees and questionable internal procedures as well external.
Fraud Prevention Specialist (Former Employee) – Phoenix, AZ – January 29, 2019
I have worked for several years, and I have found my employment to be very rewarding and full of opportunities to grow. Everyday is a new challenge and a solid foundation for learning. The owner of the company is very friendly, personable and has an open door policy for all team players. The owner knows all the employees who assist in carrying out the mission statement.
Synchrony financial is a great place to work. Alot of good people there to help you if you need help. Hardest part is getting on and staying on there. I was there for almost 4 years was let go do to misunderstanding, (metlife).
Collector Representative (Former Employee) – Altamonte Springs, FL – January 17, 2019
I experienced at synchrony while in training disrespect between other classmates as well as instructors advised management on this issue in which I was told they would look into it and never received any feedback just dirty looks and intimidation from trainers. There was a barrier between races in which I never felt that in any place of employment mainly hispanic and black in which I saw segregation between the two because the hispanics were non-friendly and spoke to you when only it was necessary or not at all when they gathered amongst one another in the class spanish was spoken which I thought in any place of employment you can only speak spanish on breaks or helping someone over the phone.
Good pay and benefits, but no upper level really lets you know about them or how to use them. They just throw you in, out of training and dont really get any more information after that. You can ask HR for information but its usually incorrect and can get you terminated. Co-workers are great and helpful typically. You will get yelled at daily on the phone with very little time for breaks. And have to break a lot of hearts asking people to pay their bills. But with thick enough skin its really not so bad.
Good pay, Good teamwork, Fast paced
Bad Communication, upper level management and HR is a joke
Customer Service Representative (Former Employee) – Merriam, KS – January 14, 2019
I desperately wanted to loved Synchrony. However, the training was terrible and I very much felt set up for failure. It seemed like there was a lack of communication throughout trainers/management, as you would ask two different people the same question and get two different answers. Who are you supposed to believe? Very misleading and lots of promises made but no follow-through. You're told you can advance into a new role after six months, but later find out it's *actually* 9 months. Benefits are incredible, workplace is wonderful and the coworkers are awesome; it's almost enough to keep you there. If you're someone that wants to genuinely help the customer, though, you'll feel very frustrated and at a loss here as the training doesn't help you (beyond standard problems like fee waivers and taking payments; not the "hard" issues that are far too common) and far too often your question(s) will be passed up in the "help group chat" you're told to rely upon, if you can even get added into it at the start of your shift in the first place. Furthermore, you're given a time frame of 2-3 minutes to take care of everything. A lot of callers need longer than that; even if you know exactly what you're doing, if a caller wants to make a payment, find out their next due date, etc., all of which are easy questions, your call time is still going to add up. I personally didn't feel comfortable rushing callers off the phone. On top of this, you become a verbal punching bag for irate callers, even when trying to help as much as you possibly can. Favoritism is a thing here and it was really discouragingmore... to see coworkers that you can hear yelling at customers from across the room do well and receive high praise from upper mgmt. If you have previous call center experience, you'll excel--otherwise, I wouldn't hold my breath.less
Coworkers, work place, benefits, eventual job advancement
Training, lack of understanding, misleading, lack of support for new employees
I was at Synchrony for almost 90 days and when your in your 90 days you can't miss but 16 hours of work. My blood pressure got really high and my vision got blurred so I couldn't drive to work and I had to miss some days and I just got terminated because I missed days of work. So they are very strict about attendance your first 90 days. They don't care if its life threating or not don't miss no days
Although a relatively OK culture, the management team had no clue what meant becoming a publicly traded organization and are now paying for it. If you really want to be in the payment industry check AFFIRM, AMEX, or Discovery. SYF recently lost Walmart and will soon lose Sam's. Stock price is in the dumps and management is trying to catch up on technology but no major advancements are being made.
I enjoyed my experience with the company. Everyone was friendly and very helpful when you needed assistance. Cafeteria onsite; great selections to choose from. Excellent training to prep you for the task at hand.