Happiness rating is 66 out of 100
3.9 out of 5 stars.
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Working at synchrony in Charlotte, NC: Employee Reviews

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Charlotte, NC132 reviews

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3.8Work-Life Balance

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synchrony insights

Based on 349 survey responses
What people like
  • Time and location flexibility
  • Feeling of personal appreciation
  • Inclusive work environment
Areas for improvement
  • Energizing work tasks

Great place to work

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The most useful review selected by Indeed
Love the culture, work life balance and the ability to move up if you want. Also gives option to work from home. The benefits are great and so is the pay.
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Fun work place

Fun work place, always having events. Really care about employees and benefits are amazing. Even threw me a baby shower! Benefits start day one and weekly pay.


Benefits, Activities, food.


Customers can be difficult, They will put you in another department regardless on your input, have to stay 6 months
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High turnover, don't be fooled!

January 2022 bad place to work for the average wage worker. People quit everday. If you have it in you to be taken to the limit of your mental health go on and do it. But if you are optimistic overall about life and people then, don't do this kind work! It will ruin you. I used to be great at customer service 10 years in hospitality, I thought I saw it all but get folks on the phone and you realize how messed up the world really is. The managers here don't care what you go through only that you stay plugged in and on the phone. It's unfortunate how many people have left here and needed therapy just from this job alone. It is a rubbish job and employees should not be required to work 8hours a day in this function. Very mentally and emotionally drianing. Enter at your own risk.


Paid time off without an interrogation.


No mental health support, Heavy work load, Several ways to become ineligible for raises and bonuses, Diverse and Inclusive but only on paper not an actual practice, Many have quit already
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Customer service

Amazing place to work. Cares for employees and great growth opportunities. Back to bsck calls keeps you busy and day go back quick. Vacation time is available after first 90 days.
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It’s in the great place to work for a reason best job ever and now top pay weekly pay day one benefits and time off and flexible scheduling! Best company ever
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Do you enjoy working at your company?

Help people considering your employer make a good choice.

Cares for employees.

Amazing company!! Bank really cares about employees. Great benefits and easy work from home job. Really grateful for working for them.
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Great place to work

Friendly environment, great management and great coworkers to work with, you get all the help and knowledge you need to learn your job and well! The company and management appreciate your hard work! Alit of incentives, prizes and promote from within.
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Pros and Cons

It's a good stop gap when you're trying to get a better job, but the job itself is nothing amazing. There are good benefits (time off, healthcare, etc.) but you have to jump through hoops to excel with an increasing number of obligations and standards that change every few months. It's pretty much a generic call center, but the customers vary from very nasty to faux sweet depending on your dept (generic customer service is the worse of course). There are other call centers who will pay you more, give bigger bonuses, have more job security and less stress. Also, you can only advance in the company if you have prior experience. You'll never move into management without having been a manager somewhere else before. They make you think you will, and expect you to be a part various side programs that make the company look good to outsiders, but they will rarely (almost never) promote you without previous outside experience.


Good Time off Benefits, Fun/Inclusive Culture, Lots of Training Opportunties


Repetitive Task, Short Timed Breaks, Constantly Changing Duties
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Very good pay

Great place to work/ flexible schedule/ tuition reimbursement/ option to work from home/ Company offer great pay and plenty opportunity for growth. Training was very thorough.


Work from home


Work hours
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A good place to work

The company had good benefits and paid weekly. Flexible scheduling and you could swap schedules. Open door policy and able to voice your concerns without retaliation


Scheduled bidding is allowed a lot


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Great place to work

Great company, and great benefits. They care about everyone. When they talk about diversity and inclusion, they mean it. They welcome all people and encourage participation in all of their affinity groups.
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Everything you need to know

When they say full time, it's full time if you have less then 40hrs a week you maybe in trouble. They started providing PTO a year ago, prior to that you had sick time that you used and if you used too much you could get fired. If you work 10hr shifts you get the same amount of pto, vacation and holidays times so that means you don't get as many days as an 8hr shift person so you really have to manage your time. The call volume it through the roof most of the time but its expected. If you work in fraud expect to get cursed out on a daily but each call is a new call so it gets better. The benefits are amazing, the people are amazing, the diversity is great, when we were at the site we always had things to do but working virtually kind of made it a bummer. I love the company it may not sound like it but they do treat their associates great. Working from home you may have a lot of systems issues and they will blame you for most of it.


Great benefits, good peers, my manager cared


Work life balance, rare vto, always have to worry about numbers and adherence
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No work life balance

This job offers no work life balance. The schedules are terrible and on top of that you work holidays unless you use your time off. They give you scheduled breaks but then are picky if you take them late because youre stuck on a call. Barely any help when you need it once youre out of training. Customers are pretty rude.


Pay, benefits


No work life balance, micro management, work holidays
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Great benefits/ decent pay

The down fall is that you have to bid for your work schedule every year. The company does not go by seniority. The bid goes by your metrics ( numbers). Each year all names are put in a pot and randomly drawn for your bid rank. Someone who has been working 6 months making the same numbers as you can end up with a better shift if their name is pulled first, Because the company does not factor seniority with schedule bid. It is not a fair bidding process! Company only offers 5 m-f schedules each year . Most schedules are 2 days off and hardly ever back to back.


Great benefits


Favoritism, lack of communication, yearly schedule bid
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Great benefits

Very organized and the management team focuses on numbers and retention. Also there is some room to grow as long as you know someone. For the most part really laid back.


Great benefits


No room for growth
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Productive place to work with a great culture and great benefits!

Great culture! Excellent benefits and excellent opportunity growth. The company really tries to provide a lot of opportunity for growth and professional development. Good work-life balance.


Benefits, Culture, Management, Ceo


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Work-life balanceThey do not care about you having a personal life it’s all about meeting service levels and business needs you literally feel like a hostage to you job and when you have to choose between your mental health and your job that’s when you know there is a problemPay & benefitsYou cannot take vacation time unless time is available on there business calendar if you run out of pto you cannot take days off because their belief is no unpaid time so if u call off you will face a corrective actionManagementSome really care some want to just look goodOverallSynchrony did me dirty gave 4yrs of service for them to show just how ugly they are especially during a pandemic no flexibility no accommodation for parents no regards to the workload and mental health just overall disappointing
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Productive and fun

Great people i love that they havr great growth potential and they value there employees. After 3 to 6 months you can get a promotion and they have great monthly incentives
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For the most part a really great company

For the most part this is a really great company. Work/life balance not always where I’d like it to be but the company is unusually and genuinely supportive of diversity. The CEO seems to genuinely want to do right by all. They constantly seek to improve their employees work experience. Not perfect but after coming from a big bank, the atmosphere is a welcome change. Advancement is slow.
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Synchrony is a great place to work for most young people. The work life balance approach works well for the younger generation. For a worker of my age, they basically rolled over me and pushed me out.
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On a daily basis I answer incoming calls in regards to credit card applications. Also I assist customers with any fraud that occurs on their credit cards.
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Overall rating


Based on 1,003 reviews

Ratings by category

3.8Work/Life Balance
3.6Job Security/Advancement

Women's ratings

2.5Fairygodboss Score

50%say women are treated fairly and equally to men

50%would recommend to other women

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