Questions and Answers about T-Mobile

Here's what people have asked and answered about working for and interviewing at T-Mobile.

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130 questions

From a corporate standpoint the company is great. Good pay and great benefits. However the biggest problem is the poor localized management structure. Great sales skills don’t translate into great management skills and the local management only promoted internally based on numbers. This meant they had a revolving door in management as the sales leaders who got promoted were unqualified for management and ultimately left or were terminated. Often times these unqualified managers had patterns of failure that got blamed on their PT/FT workers who were terminated as pawns until it was discovered where the actual disconnect was. When under pressure with numbers, these managers and district managers resorted to fear mongering instead of coaching, this is a product of poor leadership and poor training at that management level. I left to pursue management in banking but had worked in the New Orleans area for about 3 years starting at PT and ending as a full-time key holding mobile and business specialist. To those interested in working sales I recommend you talk to employees at a different store in the market about the store your being interviewed at. In our market store location made the difference between high paying and average paying sales individuals. By transferring to a different store in market your commission could increase or decrease by 100-200%. Talking to employees at your store may not bring you authentic information about the true nature and pay potential for your store...a sister store employee might be more honest with you about it.

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Yes 75 percent off phone plan

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EDUCATION#1 take advantage if you get hired they are the best

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Training is now 3 weeks, full time Mon-Fri. Paid st $13.00/hr

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No, totally merit based.

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No you have to purchase your own like I did, I had two phones but paid for both phones and the lines but you get discount on the lines not the phones. Only way you get a phone without paying is if a vendor like samsung or apple give you one which you have to eventually return every time they hand you a new device and return when you leave the company.

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It varies depending on the length of your shift. I worked 8 paid hours with a 1 hr lunch

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Once you apply, you'll receive an email asking you to complete a virtual interview. Depending on your responses, they will call you in for a formal interview. During the formal interview, you will be asked typical interview questions and call partner if it's a call center.

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T-Mobile training is 3 weeks long. It is split in between 2 weeks of Virtual training, and 1 week of on the sales floor training. This is a 3rd Party store (exclusive wireless)!

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Background check yes, drug screening no

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