My Team manager only helped out who they wanted to help out. My center in particular within my community management sometimes was too wrapped up in their own development or wasn't there for the night shift that we had to rely on other communities or floor support to help. They had their favorites and took them off the phone if they were having a rough day. I followed all the feedback that I was given to improve my metrics and still didnt get the personal development coaching because I didnt meet the "image" part. Management told us not to give adjustments but when you didnt and got a bad score they'll copy the rest of the management team and state that I should have just gave the adjustment to cover themselves. I left only because I got tired of playing cat and mouse (sending countless emails) with my management team to add back on promotions or do something that was within their scope and then get yelled at when they call back and get a different rep and they escalate to them.
I would offer you and your family 75% off TPRi and Corporate and have not 20% but 60% off every accessories purchase And Have you and your family for life discount when you retire T-Mobile this would be the ultimate discount
My training was 8 hours a day, 5 days a week, for three weeks. It was all online in the backroom on a computer, with tests every now and then and a final test one-on-one with your manager at the end.
I filled out application then you have to pass an assessment test once you pass a phone interview then a face to face interview and they have you roll play a sales scenario after that background check and if everything goes well an offered is made.
The work was easy once you got the call flows down. The work environment is one of the most toxic places I have ever seen. Ad SJWs to high school and you basically know what to expect. If I could have worked from home of off sight I would have probably never left.
No you have to purchase your own like I did, I had two phones but paid for both phones and the lines but you get discount on the lines not the phones. Only way you get a phone without paying is if a vendor like samsung or apple give you one which you have to eventually return every time they hand you a new device and return when you leave the company.
Once the face to face interview is over, do they hire you on the spot and if not how long is the wait time for a call back?
My face-to-face interview was 30 mins long. There were managers from two different locations, and there was a third location also hiring. At the end I told them what stores I would prefer in order. Got a call from the district manager after hours, and then got a call the next day from the manager at the training facility. They give you a verbal offer to accept, and then tell you what location you'll be at (if you're being interviewed for more than one.)