Demonstrate customer focus and willingness to find a mutually beneficial solution that retains the customer.
Answered - Information Security Manager (Former Employee) - Bellevue, WA
Checking to make sure you are up to-date on the scope of support for the job.
Answered - Customer Service/Tech Support (Former Employee) - Columbus, GA
Sales quotas are rigid, and there's no excuse for not hitting them at t-mobile. On the bright side, you're compensated for the sales via commission, but they're always trying to find ways to deny commissions or reduce them.
I don't know if employees move around a lot, but in my market, that was not the case.
There is no downtime. You're expected to clean or make cold-calls to solicit local customers for upgrades.
Answered - Sales Associate (Former Employee) - Fountain Valley, CA
T-Mobile is a very relaxed place to work in. Yes, there are goals. Seeing as though you will be a new hire, your first months goal will be a lot less than those with experience. Reason for this is to measure you and your capability of making sales. As far as commission, you'll receive it at the end of the month, the more you propose yourself to exceed your goal, the more your commission check will be. You'll still get your hourly pay biweekly, commission is basically a bonus at the end of he month. Remember that they don't only sell cellphones here, they also sell accessories. So if you happen to have a slow day at work, you can use your down time to market on social media, the fact that you're at work, what items you have available and what all you can do for a person. You could also use your down time to actively speak with your coworkers and gain pointers on what helps them make sales, establish relations with long term customers, etc. Relocation is not a must, but sometimes it is required.
Answered - Retail Sales Associate (Former Employee) - Houston, TX
I wouldn't say working for T-Mobile was scary as long as you were a good employee and do your best to hit your sales goals. Yes, you do have small tasks like making sure inventory is stocked or simple cleaning on downtime. There is a lot of movement from store to store, but usually that's only if you request it and only rare occasions are you ever moved based on company needs without requesting it
Answered - Retail Sales Associate (Former Employee) - Salt Lake City, UT
Yes. Callbacks to new and existing customers to generate more traffic in the store. Maintaining store cleanliness of course and staying up to date on all promotions.
Answered - Retail Sales Leader (Current Employee) - Beaumont, TX
So mobile does not threaten you at all because you are working for yourself. The whole idea of tmobile is that you are working as your own dealer so therefore the more people you help the more money you make. They do not move employees from store to store. No, tmobile knows that if there aren't any customers in store then you can do whatever you wish. As long as you are on the sales floor. I would suggest you study the on going promotions so you can pitch them to customers.
Answered - General Manager (Current Employee) - Edison, NJ
The thing about T-Mobile is you're not a sales person you're a customer service representative as long as you put the customer first your sales will call me it's automatic I was the top person for adding lines 2 months in a row actually 3 because I want to trip for it but I never was a salesperson always just made my customers know what their account look like and how I could assist them in helping their account look better so don't worry about sales just be yourself and I guarantee you do fun interest there really is no down time but you will find the best usage to make yourself the best representative you could
Answered - Texpert (Former Employee) - Daniel's Island South Carolina
The interview process is very calm and productive! Just be yourself and honest!
Answered - Financial Care Representative (Former Employee) - Birmingham, AL
Yes At T-mobile there is always something to do to drive business and to keep busy, always keeping updated and informative with the latest and greatest promotions to better assist all Customers
Answered - Sales Representative (Current Employee) - West Nyack, NY