From a corporate standpoint the company is great. Good pay and great benefits. However the biggest problem is the poor localized management structure. Great sales skills don’t translate into great management skills and the local management only promoted internally based on numbers. This meant they had a revolving door in management as the sales leaders who got promoted were unqualified for management and ultimately left or were terminated. Often times these unqualified managers had patterns of failure that got blamed on their PT/FT workers who were terminated as pawns until it was discovered where the actual disconnect was. When under pressure with numbers, these managers and district managers resorted to fear mongering instead of coaching, this is a product of poor leadership and poor training at that management level. I left to pursue management in banking but had worked in the New Orleans area for about 3 years starting at PT and ending as a full-time key holding mobile and business specialist. To those interested in working sales I recommend you talk to employees at a different store in the market about the store your being interviewed at. In our market store location made the difference between high paying and average paying sales individuals. By transferring to a different store in market your commission could increase or decrease by 100-200%. Talking to employees at your store may not bring you authentic information about the true nature and pay potential for your store...a sister store employee might be more honest with you about it.
I truly loved the job until I applied for internal positions. I was given a courtesy interview and realized the recruiter never reviewed my work history. Failing to understand my sales job was my second job, I worked FT in HR, just as she did.
Needed a more stable schedule.... they have shift bids and your schedule changes
I relocated to an area where T-Mobile service isn't offered
Wanted part time work
Answered - Communications Manager (Current Employee) - Bellevue, WA
Answered - Sales Representative (Former Employee) - Northridge, CA
Still working there
Answered - RETAIL STORE ASSOCIATE (Current Employee) - Chicago, IL
Moved to a new location.
Answered - Sales Associate (Current Employee) - University Place, WA
I'm still currently employed by T-Mobile and have loved the opportunity to grow with the company within 6 mo of working . I have hardly any complains because the company does everything to help you succeed and builds you up to be stronger sales rep.
Answered - Retail Sales Associate/Keyholder (Current Employee) - Brownsville, TX