Work wellbeing score is 68 out of 100
3.7 out of 5 stars.
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T-Mobile Employee Reviews

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United States26,530 reviews

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3.6Work-Life Balance

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T-Mobile has an inclusive environment

Featured review

T-Mobile selected this as a representative review
The T-Mobile culture is very inclusive for all types of people. If you don't feel included, you are not looking very hard. T-Mobile also supports a work life balance.
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Not the same

Looking for a part time job with benefits and decent pay this is a place to work. Looking for full time not worth especially if you get into a slower store. If you aren’t a yes person for management then you are less likely to move up.
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not good

not good culture at all its like a cult. the management hates each other and always try to one up each other and its not worth the stress at all they push and push sales
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Fun and productive work place

I worked for Sprint now T-Mobile for over a decade. While working there I honed my craft of empathetic customer engagement. Making long lasting customers and friends. Work/ life balance = kind of, fast pace- for sure, support- 100%, turn-over= somewhat frequent everyone is not cut out to do sales or work with customers face to face.
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Good money

Lots of change constantly and schedules suck. People are nice. Wish they had full remote positions. Should pay more bc the position requires you do more than one role.
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T-Mobile insights

Based on 10,064 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to learn new things
  • Ability to meet personal goals

Fun place to work

T-Mobile is a good place to work but like anything people can change this fact. I was fired while on bereavement and leave. It have great benefits and exceptional growth opportunities
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Not terrible, decent pay

AEs are the hardest part of my job. $20 an hour and commission is capped at $3,800 a month and that is impossible to hit. Managers try to be supportive but they can only do so much about the quotas that are too high.
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Commissions keep getting lower

With each commission revamp, payouts get lower. Must work Saturdays with some Sundays each month. You are to sell something to anyone walking in even if they just pay their phone bill
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Great Benefits and Opportunity for Growth

Working for T-Mobile opened so many doors in my life. I enjoyed my time working there, and developed great communication skills. The pay is both hourly and commission which enabled me to support myself financially while only working part time and attending college. They care about their employees. We were well taken care of during Covid and any natural disasters.
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Worst company I have ever been apart of

When I first started working here it was amazing they really cared about their employees but through the years they changed commission structure so much, and turned into a completely different company. They aren’t loyal and have the WORST management. Unsure how or where they hire their district managers but they’re terrible and have bad attitudes. This company is so drama filled it felt like middle school and if a manager doesn’t like you be prepared for them to make your life h3ll.




Structure, management, the company in general.
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worst work experience ever

When I was hired the store seemed to be very good and everyone was super nice. Not long after our manager was transferred to another store leaving us with no manager and only myself as a new hire and one other associate to run the store working 10hrs a day 6-7 days a week.
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Great company bad leadership

Bad treatment of other employees upper management use bullying tactics to push others to sell and pressure you to sell other wise you get written up. Work most weekends. And not very flexible no matter how long you been with the company. Only good thing it had was its perks
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Leadership is are like high school cheerleaders that pump sunshine up your butt telling you we had the best year ever, then they lay you off.

What is the best part of working at the company?Nothing the executives killed the culture. What is the most stressful part about working at the company?You give over 20 years of your life to the company starting back when it was VoiceStream and they still tell you are no longer needed, then give your job to someone else who is making much less.What is the work environment and culture like at the company?Everyone is scared that they are going to be the next round of layoffs. Outsourcing is the new way for T-Mobile. They stood in front of congress and said they would create hundreds of thousands of jobs. I think they meant to say we would cut thousands of jobs in the US and out source to India from now on. What is a typical day like for you at the company?I was laid off so my typical day now is “am I going to get an interview for the jobs that I applied for! How am I going to feed my wife and four kids when my pay stops this month? How will I afford health insurance for them?” That is my typical day now.
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Sinking Ship

It used to be a place where hard work was well compensated. Through constant changes of metrics, I continue to perform well but my pay has gone down year over year for the past few years now. All while the CEO says he understands that inflation is challenging and "acts" benevolent. But the numbers speak for themselves. It used to be a company focused on valuing their employees, now they only value their shareholders. Morale is at an all time low across the board.
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Fun place

Great place to work at, but make sure to make the most out of your time & be willing to go the distance if moving up is the goal. Greatness lies ahead
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Management comes around once in a while

Sprint has upper management that you will rarely see. The district managers are always 'something'. whether they are high strung or too lazy, you will always have to act differently around them to satisfy their sales strategies.
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not bad

it was not bad. I enjoyed my time there. I would recommend if you’re into telecom. They pay a salary and commission for phones and accessories . Sometimes customers can be tough but it’s manageable
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Productive but stressful workplace

A lot of micromanaging from a manager with terrible sales skills, Definitely gained some sales experience and how to push a product to a customer. Overall a nice job to be at
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The metrics are unrealistic, constantly changing/lowering commission structure. Seems impossible to move up unless you have been with the company for 10+ years. 80% of the customers tend to be un happy.Work life balance is non existent unless you use your pto. Coworkers are fun and pay is above avg for a entry level job. But the stress is not worth it
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Not the best

Upper management can make the job unbearable. Potential to make a lot through commission but a lot of pressure to perform. Wouldnt recommended if you don't have too much sales experience.
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Nothing good except leaving for good

They will sell you a culture. They will sell you happiness, togetherness, appreciation, and inclusion. Then you get done training, and you see it's all a lie.


Discounts on service


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Overall rating

Based on 27,190 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Compensation/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture

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