TAD/PGS hired me to contract with Dell's IT help desk. They were always available to serve my needs as an employee. I never had an issue with them.
Dell IT help desk for ADT/ Tyco security companies typical day:
Taking lots of phone calls, though some days there were very few, assisting customers with various issues related to operating systems, phones, tablets, specific software and accounts. Probably a majority of my calls were simple account unlocks/ resets. Strict time management was enforced and plenty of quality control audits were conducted on the employees. A time limit for calls was established, but focus was always more on quality.
The culture was somewhat stressful, but good cooperation existed between employees and management overall. Help was always there if you needed it.
Hardest part of the job was learning the job. It wasn't too difficult to learn, but the sheer volume of required knowledge demanded 6 months of training before I could be feel confident to solve any issue without the need to reach out for help from more experienced personnel.
The most enjoyable part of the job was the thanks received for solving a customer's issue. I thoroughly enjoyed feeling like a hero.
Good experience for IT work, plenty of help while learning
Rigorous evaluations, increased requirements but same time contstraints