The expectation is they can just find the lowest bidder when it comes to filling positions. They expect they can just tell everyone they need to perform better instead of hiring more people because of the ones deciding the budget. They provide free food, which is great for the culture, but will scam you in wages since their budget people have become - more ... ridiculously tight.
I give it a 4 star because it's still one of the best "call center" places in the entire valley, if not the best. - less