Great People, Bad Management
Customer Service (Former Employee) – Decatur, IL – January 9, 2019
It was not always bad. I enjoyed my job and stuck it out for as long as I could.
There is bullying with department manager. Upper Management showing favoritism towards certain coworkers. Human resources sweeps everything under the rug. Lack of training, thus calls for more mistakes which makes everything your fault, even though you may have never been trained on it. Management was very out of touch of what goes on during a day to day basis. When everything is "important" nothing is important. Lack of empathy and zero work life balance. Customers can be horrible to you and nothing is done by the sales team to help customer service. Usually customer service is the one that is blamed. The culture is lacking and its become a toxic environment. Work loads are not spread out evenly. Some people are drowning while others are frolicking around. The ones that are drowing are being punished for not answering emails, entering complaints on time, answering the phone, and entering orders. The ones who are drowning could work all day and still not be done, and expected to work overtime if your job is not done. Losing dedicated workers due to being overworked, bullied by management and under staffed.
Bad management and lack of training