TBI Airport Management Employee Reviews

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1.0
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Very poor managment
Interpreter (Current Employee) –  Atlanta, GANovember 6, 2019
Poor managment unqualified that will bring to discrimination. They always hire their own people without posting the position .The culture inside is horrible.
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1.0
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Not A Good Company
Customer Service Representative (Current Employee) –  Concourse EOctober 24, 2019
The turnover rate is high. When you hire 18 - 21 year olds, older people who are multi lingual, people who are older with years of experience as well as people who have degrees and pay and treat them all the same that’s what happens. When management is more interested in what is on their “friend” (actual employee) Instagram versus taking care of things employees are requesting, there is a major issue. The favoritism is rampant and the not picking at certain employees make for a horrific work environment. Not to mention getting off at 9:30 when customs close
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5.0
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Over all very profetional
Interpreter supervisor (Former Employee) –  Atlanta, GAOctober 2, 2019
I was there for 6 years and i was very happy with management and then i became part of the management family and i enjoy every part of it...even in difficult time
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2.0
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It's a good experience!
Aircraft appearence agent (Current Employee) –  Sanford, FLSeptember 24, 2019
TBI gave me a chance to work on aircrafts and trusted with the job I was trained for. Working as a team is priority.Also perfection is nesesary since we're responsible of security search in Aircrafts.
Pros
The privlige in performance to expedite job
Cons
$10 h. For hard night shift isn't fair
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5.0
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Outstanding
Interpreter (Current Employee) –  Atlanta international airportSeptember 10, 2019
Tbi Airport Management is a great company for people who are serious with their job. I love to work with TBI. It's a great company, very reliable, very flexible, very understanding management.
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3.0
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It depends what you make of it
Interpreter (Current Employee) –  Atlanta, GASeptember 2, 2019
I have been at TBI enough to know how things are run and see what it's like. I personally have enjoyed my time at TBI despite some setbacks. The job is simple and not hard. It's mostly helping passengers, but there is a lot of standing involved. In general, you are regurgitating and repeating the same general airport information for passengers (which doesn't bother me because I like helping people) but if you don't like that or if you don't like standing, then it's not for you.
thought it being at the airport would mean better pay, but that's not true. It's better than a lot of retail and other low experience jobs. They do have incremental raises which is good but you have to wait for them.
If you want a job that's simple, helping people, and you are earning more than minimum wage, then go for it.
Pros
Shift time (For my interpreter shift), easy job, airport environment, international culture exposure, I love helping other, fixed raises every 6 months, Good benefits
Cons
Starting pay is decent but could be higher, transportation to airport can get crazy, perceived favoritism, some bad managers sometimes, lack of organization at times.
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3.0
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No Comment
Crew to their respective concourse (Former Employee) –  Atlanta, GAJuly 17, 2019
Clicks in the group is all I can say they need to restructure their trainers is all I am wiling to say.
They need to be linient with the attendance policy because ogf the lcation
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1.0
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Management
Lead counter Service Agent (Former Employee) –  Sanford, FLJuly 14, 2019
The management does not know how to talk to there workers. They speak to us like were beneath them. They dont care if you dont have enough coverage to get the passengers to there flights on time. They pay is not enough for what you do.
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3.0
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there is room for improvement
Customer Service (Former Employee) –  Atlanta, GAJune 13, 2019
A typical day at work overall was challenging some days were harder than others depending on the volume of travelers for me because I enjoy people it was a rewarding job opportunity
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2.0
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Unnecessary stress
Customer Service Agent (Former Employee) –  Atlanta, GAApril 18, 2019
The work is fair, not hard at al honestly, its the employees and work environment that make working their difficult. You have to follow certain procedures and some employees don't have your best interest in mind.
Pros
Pays fair for the amount of work you do
Cons
Fellow employees are out to get you terminated
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3.0
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Low pay, but not too bad for a part time.
Ramp Agent (Current Employee) –  Sanford, FLApril 1, 2019
Working for TBI could be great if they had a better management. They work around with your hours which is great. The job is not stressful unless is the summer time where you could see the lack of management affecting their employees due to overwork. They have block out days for the holidays which suck but if you are not big on that than is not a problem. Coworkers normally get along and work with you although you do find some lazy ones. Supervisors are all in a different page and some had 0 experience at their position and try to over use their authority. This job is not bad for those looking for a part time although it sucks in the slow season since they cut a lot of hours. As a full time unless you dont pay a lot in bills is hard to live with because they only pay $11 an hour.
Pros
Work around your schedule, great for part time.
Cons
Management, no holiday pay, no water provided in hot ramp.
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3.0
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Great benefits!!!
Customer Service Rep (Former Employee) –  Atlanta, GAMarch 20, 2019
Tbi has the best benefits for a company at the airport. The pay is decent, but could be better. The turn-over is high because of attendance. If you come to work you will be with the company forever. Management is not the best, but if you do your job you will have no problems.
Pros
Best benefits ever
Cons
Poor mangement
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1.0
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Not for the ambitious at heart
Administrative Assistant (Former Employee) –  Atlanta, GAJanuary 7, 2019
If seeking a dead end job where you do more that is required for the sake of the company and never get rewarded for it, or can afford a vacation or day off this is the place for you.
Pros
you get benefits
Cons
low pay, no room for advancement, HMO only
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3.0
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Fun but tiring
Customer Service (Current Employee) –  GeorgiaDecember 9, 2018
There's tons of standing. Too much favoritism within management. Great place to meet new people but you must have patience when working with people of different cultures
Pros
Health benefits
Cons
You have to bid for your shift. No set schedule
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3.0
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A work in progress
Customer Service Manager (Current Employee) –  Atlanta, GAOctober 25, 2018
TBI is a good company but have many obstacles and challenges to overcome. If you pay employees $10.00hr ultimately that's the level of commitment you'll get. At that rate of pay TBI attracts employees who have poor work ethics, poor attendance, abuses FMLA and create a culture that is less than productive.
Employees complain about long hours of standing, being told to constantly engage with passengers and maintaining a professional image but what else should one expect from working in a fast paced environment, hence the World's busiest airport.
Internally they have some things to work out and I think they are moving in the right direction but it's going to take some time.
Pros
Good benefits
Cons
Company Culture
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1.0
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Very stressful
Customer Service Agent (Former Employee) –  Atlanta, GAOctober 14, 2018
You will not get $14 first off. They do not care anything about you especially if you have children! Don’t let them get sick because that goes on your record. Everything is your fault if your late. Like life never happens! Those supervisors will smile in your face and write you up in the same breath! Everybody quit at the same time from agents to managers. So that tells you something right there... just don’t waste your time. You stand up your whole shift except for lunch... lol!
Pros
None
Cons
Ha!
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3.0
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Get ready to work like a dog.
Ramp Agent (Current Employee) –  Sanford, FLAugust 17, 2018
Workplace moral among employees in this position are slim-to-none. Attendance policies are ignored, short staffing due to call-outs, and teamwork effort has to be forced. There is not a lot of structure within this company. Employees are lazy and greedy.
Pros
Better pay than most airline contractor
Cons
Allegiant aircraft, lack of airline benefits, coworkers.
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4.0
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Fun environment to work in, best job I've had so far.
Passenger Service Agent (Current Employee) –  Sanford, FLAugust 16, 2018
I have been with the company for almost 3 years now and it is honestly the best job I have had, the work environment is quite fast paced as airports are extremely busy work environments. The workload is manageable and the management and staff make the job worth coming in every day despite the extremely early start times.
Pros
Discounted flights, overtime offered regularly.
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4.0
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Productive
CSA - Customer Service Agent (Current Employee) –  Hartsfield-Jackson Atlanta AirportJune 20, 2018
It was a good experience! The job is not really hard but there is a lot of standing and speaking repetitively! It gets easier and you learn the whereabouts of the Airport.
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This is a very hard work place.
Translator/Interpreter (Current Employee) –  Atlanta, GAMay 28, 2018
It is the worst place that I have been working at. Unprofessional management. They uses double standards. They always promote people from outside, from their surroundings to protecte their position and get strong support from this puppets.
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3.1
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