Customer Repair Advisor- TCO III-Business (Current Employee) – I work from home – May 1, 2018
A normal 8 hours shift is trouble-shooting and repairing commercial voice and data systems across the United States. I would also help advisors trouble-shoot and repair residential services when they were stuck and did not know what to do. I have learned a lot about the telecommunication services and how they work. My direct managers were very hands off. the last 5 or 6 years I have worked out of my home. The hardest part of the job is when the customer is upset and does not want to listen or follow directions. This makes trouble-shooting difficult at times. The most enjoyable part of the job is when you repair the customer issue on first contact and they are happy.
Productive place with opportunities for advancement
Customer Repair Advisor III (Current Employee) – Madison, WI – May 23, 2019
TDS has been a great place to start my post-graduation life and has given me many opportunities to grow as a professional. I have learned a lot about how telecommunication companies are conducted. I have also learned many things about software issues on computers from working in the Remote PC Support department. Management has often worked in the same positions they are currently managing since they promote from within often. This makes it easier to relate to management. Co-workers are almost always willing to lend a hand if help is needed which contributes to their great environment where we can continue to get tasks accomplished efficiently.