Customer Repair Advisor Ι (Former Employee) – Madison, WI – January 14, 2014
A typical day at work for me would start with checking my email for any changes that were made to products or to troubleshooting methods. Next I would check to see if thewre were any follow ups that needed to be made and contact those customers to address any other issues or concerns they might have. Next I would cdheck with my supervisor for coaching to see if there were any changes to my metrics, and what could be improved. Next I would start taking incoming calls for troubleshooting DSL, Telephone, and cable television services. Management was great and I had a great team around me.
Sr. Universal Service Administrator (Former Employee) – Madison, WI – March 11, 2019
All were willing to put in the time and effort for the common good. Enjoyed working with so many individuals from varied backgrounds. Staff from multiple departments and very different skill sets worked together to get projects completed.