perfect hours, business professional
Member Service Representative (Former Employee) – South Bend, IN – January 4, 2017
-Assisted members with their financial needs by discovering PNOs and providing any and all information on credit union financial services over the phone, via mail and email, etc.;
-Was responsible for discovering problems, needs, and opportunities by listening for clues in conversations, asking questions, and researching the member’s accounts;
-Was responsible for determining the member’s awareness in solving the PNO, decided the best product or service and recommend it by discussing it or directing the member to the appropriate person.