TEAMS Employee Review

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Sales Maanger
Regional Manager / Sales Service Manager (Former Employee) –  Lake MaryJanuary 9, 2014
Managed from 1-8 Assistant Managers/Team Managers (Teams of 15-30 frontline assoc.)
• Developed each Assistant and Team Managers to manage their frontline associates and ensure their performance is meeting company expectations on a daily/weekly basis.
• Developed relationships with 67 District General Managers, eight Area General Managers and four Regional VP Sales Managers. Ensured continuity among each Assistant Manager within their respective regions.
• Ensured that the marketing investment throughout the country was being appropriately addressed by the sales team, covering all territories where the company is doing business.
• Addressed sales and APC issues while maintaining a good working relationship with both marketing and sales teams and all other departments.
• Compiled reports to monitor performance metrics.
• Introduced checks and balances to ensure call quality. Listened to associate’s calls for accuracy and offered feedback, advice and when necessary additional training.
• Work with other departments to ensure proper workflow throughout the entire process.
• Conducted training on new telephone and computer technologies in the call center.
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Collaborative and educational work experience
Teacher Assistant in Mathematics and Science (Former Employee) –  San Luis Obispo, CAFebruary 19, 2018
I joined TeAMS because I thought a teaching related part-time job would help me in developing both my engineering fundamentals (math and science) and leadership skills. It certainly did, and looking back on my experience now, I am so grateful. The collaborative and supportive environment in which we discussed teaching strategies weekly prepared me to go into the field and work as an assistant high school math teacher.
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low pay and stressful
call coach/supervisor (Former Employee) –  Oklahoma City, OKFebruary 4, 2018
The company no longer exists , but was a good bridge job while I was waiting for a job with AT&T to pan out. It involved Directv customer service and troubleshooting.
Pros
easy to be hired
Cons
low pay, reading sales scripts
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Overall rating

4.2
Based on 14 reviews
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Ratings by category

3.8Work/Life Balance
3.6Compensation/Benefits
3.8Job Security/Advancement
3.9Management
4.1Culture