Low pay, lack of communication and uncertainty of a job
Senior Technical Support Specialist (Current Employee) – Fargo, ND – March 17, 2018
Even if you have a contract with this company, there is always the chance of very little notice on terminating your position. Management is nearly never available, and if you have an issue, there is a 'not my problem, I will look in to it' culture that never ends in a resolution. Company has 'released' groups of employees over and over with little to absolutely no notice. Communication within company is very sparse, and when changes happen you will not know it. Employee turnaround is too frequent to the point of not being able to train employees properly on anything, the 'on the go' training isn't a good thing in a production environment. Team sizes are so small, barebones, that taking time off is often a fight. Company also sponsors H1B, have a back up plan, you very much will appreciate that tip. The biggest thing to understand is they may be quick to hire, out of necessity, it often feels like upper management is disconnected from the rest of the company and simply 'runs' technical support based off 'cost' on a spreadsheet, not accolades and quality of work. Labor laws are also very shaky as they have you report one thing and work another.
Possible ability to work from home
No breaks in all reality, on call, changing shift hours without notice