Management is awful for this department. Work is self explanatory. No policies in place for a clinical department, very dangerous. They have pharmacy technicians working way out of scope of practice. If they are able to get some structure they have potential to be a really great team. Besides this department Teladoc is a really great company.
gym, holiday parties/food
expected overtime, no policies, terrible management.
My manager career was unwinding in December 2016. Business plan was failing and somehow it was my fault in that I need to be more aggressive in engaging the doctors to be more active. Teladoc recruits doctors to take calls at their own schedule, yet the director was possessive enough to think they needed to be taking calls when she needed them no matter what they thought or were doing. Doctors who had requested to be only contacted on our Do Not Call List when they were logged in or only during the day received outreach calls anyway, even in the middle of the night. December saw large increases in doctor visits (up 1500) to 5000 a day and doctors taking time off for the holidays during the cold and flu season. Average wait times averaged 3 hours in Texas compared to 10 minutes before. We were leaving voicemails 8 times a day for doctors to take calls and they were annoyed at us to the point where some quit. We were stalking doctors to the point there were massive amounts quitting. Calling an inactive doctor 8 times on a Sunday is harassment. I would call from a different number so the caller ID would be different and caught the full heat of their anger. My boss only said I needed to be more aggressive and call the doctors more times. Ever her boss chimed in to threaten me with my job. Insanity is hoping for a different outcome using the same actions. No guidance on how to improve it except be aggressive. Even suggestions from doctors on the incentive program were dismissed by my boss. Some doctors were willing to do some calls to help, but could not do the 25more... required for a 50 dollar gift card. Blamed me on lost revenue for calls that took over one hour to respond to since we did not charge for those instances. For December 2016, that was $200,000. I had received a great performance appraisal (not in person) but was denied my annual bonus because their business plan failed. I was coming in on holidays to keep it going and was denied floating holiday time off (2) to make up for my time. So glad I am gone. All the managers I knew have quit or were walked out. Leadership does not exist. I left with a knife in my back, a severance package, and blamed for a failed business plan. All this from a company that has lost millions with no profit in any quarter. They did make changes for the next cold flu season with a whole new group of managers. Toxic.less
My typical day at Teladoc would consist of touching 8-10 customer contact for account over 90 plus days. Worked on credit/debits as needed and account disputes and resolve any billing issues, so that invoices can be processed for payment. Worked with account managers and made sure excel and collection notes are accurate and updated.
Nurse (Former Employee) – Lewisville – November 12, 2018
Do not accept an offer, you won’t be here long. The pharmacy techs and nurses staff work way way way way out of their scope of practice. Doctors are treated terrible and I mean terrible. They are consistently lied too. How can a physician treat more than a 100 patients in a day and still be considered quality of care? Provider Engagement group hound the Drs at all hours without respect to their personal time. The big leaders in Lewisville are like the mob and there is a mob boss. They don’t play by the handbook or by the rules. The boss protects his skateboarder directors and their girlfriends. They go and come as the please. So much bad stuff goes on here. This company Is like a blanket, covered up. Oh and that PHI that is supposed to be protected, it’s freely available for most to view.
Customer Service (Former Employee) – Lewisville, TX – October 12, 2018
Teladoc is a good place to work, however there are many things that if changed would really help people stay there. 1st, tenure is not respected no matter how long you're there, then management has no say so which is very frustrating, and the QA department is very difficult to please, other than that it's a good place to be.
I received a phone call and had a discussion was told they would call me back the next day for further discussion, waited for 30 minutes at the arranged time and no one ever called. Horrible way to treat people.
Member Service Representative (Current Employee) – Phoenix, AZ – June 18, 2018
I loved teladoc for the first year that has changed a lot.Managment is on a power trip and knows absolutely nothing about the actual job and aren't capable in assisting you with anything because they don't know! They gossip on the floor and are just unprofessional. QA changes daily and we are expected to work under a tremendous amount of stress on top of work place harrassment from leadership. The pay is awesome, but I hate my job and managers! RUN while you can!
Pay is great
Management's ignorant attitude, QA and rules that change daily
Teladoc is a good company to work for with plenty of advancement opportunities. The work is easy if you pay attention to details. Sometimes the hardest part of the job can be dealing with members you are unable to locate but you always have assistance available to ensure success on the calls. Management is good and the workplace environment is typical of any call center.
Unknown (Current Employee) – Lewisville, TX – April 6, 2018
The over all experience with Teladoc has been great. The only thing is moving up with the company is really hard. Management needs to be more aware of the Leadership and if that happens it could promote a better environment.
Member Service Supervisor (Current Employee) – Lewisville, TX – March 6, 2018
Teladoc is an extremely great and profitable company to work for. I began my career at Teladoc in August of 2015. The workplace culture is very positive, our management teams ideas are very effective and our CEO makes great decisions that impacts the entire company in a great way.
Member Services Representative (Former Employee) – Lewisville, TX – February 1, 2018
I worked for Teladoc for well over 2 years. For the first year I loved my job. Then the rules began to change on a day to day basis. I worked in the call center where no paper or writing materials were allowed. No cell phones were allowed either (there were people who snuck them in but I felt that was a risk I was unwilling to take for fear of losing my job). We were unable to send/receive external emails in the call center. Other than the internal emails we had no way to back up anything management told us. Nobody had your back. Only certain people were promoted. Very few people had good morals. I enjoyed talking to customers. Calls are graded but if you read the scripts and show empathy and use the provided tools and call the customer by name it is not hard to pass the call. Management/Supervisors constantly reminded you that you are replaceable. The Insurance was just ok. The 401k match is great! I left because I was at a point in my life where the thought of going to work made me sick (literally).
Constantly changing rules. No place for advancement even though they promised the moon