Telecare Corporation Employee Reviews

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1.0
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Horrible management,unsafe working conditions
Licensed Vocational Nurse (Former Employee) –  sacramanetoOctober 16, 2018
Horrible place to work, nurses beware! You will be put in unsafe working conditions that will place your license at risk. Management and quality of your coworkers is sub standard. Staff members are unprofessional and management will find a way to get rid of you if you complain. Tons of favoritism.
Pros
the patients
Cons
Everything
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2.0
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Non responsive management. layers of management that do not communicate well
Manager (Former Employee) –  Washington StateOctober 9, 2018
Initial impressions of Telecare were positive. There was a great sales pitch crafted to appeal to the caregiver and promising a vision to improve care for the most vulnerable in the community. This has proven to not be the case, the only engagement that happens is on the front lines.
Pros
stock options and time off
Cons
lack of action plan to accomplish the vision
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2.0
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Boring and unappreciated
Medical (Former Employee) –  Orange County, CAOctober 7, 2018
High turnover
Poor training.
90% people gone within 2yrs.
They hire untrained people and if they make mistakes thy get fired at 4:30 PM when Heye cannot apply for unemplymenng and the other staff cannot complain.
Medical staff is odered around by no medical staff. It is only in the interest of this poor company.
Pros
Some people are friendly.
Cons
Poor pay, poor management, poor trainining and supervision
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4.0
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Telecare Corporation
Medical Records Technician (Current Employee) –  Olympia, WAOctober 5, 2018
It is a new company in Washington. It is a For Profit Mental Health system.
I must truly say I love my job and the people I work with. However the Leadership in Washington is lacking. We are in dire need of a complete outreach of company leadership here to ensure the Ideals of Telecare are instilled. We still have no local leaders and it is starting to truly wear on the people here trying to work without proper guidance.
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5.0
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Best place I ever worked.
Personal Service Coordinator II. Case Manager (Former Employee) –  San Bernardino County, CAOctober 4, 2018
The work that is done at Telecare is needed or the community and for the people they serve. The staff there is very professional and skilled in serving adults with mental illness.
Pros
Great place to work
Cons
none
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1.0
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Mission & values are not practiced
Personal Service Coordinator (Current Employee) –  Sacramento, CASeptember 26, 2018
New employees do not get necessary training nor support to succeed. Work culture is negative and supports clicks and favoritism. Members are treated poorly.
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3.0
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Changing Culture Environment
Personal Service Coordinator II, PSC II (Former Employee) –  Los Angeles, CASeptember 26, 2018
Working at Telecare allowed me to learn about myself in relationship to mental health members. I learned how to engage members in building rapport. I also learned communication skills and how to advocate skills, for my members and myself. However, there was a lot of understaffing and many times employees were expected to perform qt 100% with only 30% of staff. New staff came, which allowed for a new culture to be created.
Pros
Learned how to work with mental health members and attempts to create a new working culture.
Cons
understaffed
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2.0
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Fast Paced with unreasonable expectations
PSCII Substance Abuse Specialist (Former Employee) –  Long Beach, CASeptember 25, 2018
My experience with this particular job was more of a challenge than I was expecting. I found the management style to be "just get it done" despite the caseload expectations of daily documentation, of less than 2 hours to record 6 hours of client interaction. I think they purposely hire young inexperienced social service job seekers, because they can place on them these unrealistic expectations of detailed clinical documentation without them having any experience in the field of intensive case management of the chronically mentally ill population they serve. Telecare Corporate office has no idea of the pressure that is put on employees daily in the Long Beach office.
Pros
Excellent Benefits
Cons
Hard to manage expectations of the job requirements.
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4.0
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Nice place to work, with great coworkers
Medical Records Technician (Former Employee) –  Santa Cruz, CASeptember 16, 2018
Working here was truly an eye opening experience. Everybody who worked in our particular facility, including floor staff all the way to the Administrator were truly caring, dedicated people.
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3.0
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Great Place to Work
PERSONAL SERVICE COORDINATOR (Current Employee) –  Santa Maria, CASeptember 5, 2018
Great place to work and interact with multiple personalities and clients. Multicultural place with a positive environment. Interact with community and resources.
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5.0
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A company that values the mission
Administration (Current Employee) –  Tacoma, WAAugust 24, 2018
Finding a private group performing public sector work that operates recovery oriented services, is a rarity. This company will use innovation, collaboration and a "whatever works for the client" approach, when serving individuals in the community.
The new pilot program TCAT was recently labeled by a current employee as posting a "case manager position" disguised as a "clinician position". That kind of short-sightedness really ought to be addressed, since the distinction between what those duties are can be dependent upon the skills and clinical acumen of the staff member. If they see themselves as "glorified case managers" then I suspect they have not looked beyond their antiquated perspective of public sector service providers. In regards to another opinion about "profit" being the motive, I can tell you that Telecare's margin in contracts is no different than most NPOs, and far far less than hospital systems. A comment contrary to that is most likely a lack of understanding of the tax status of organizations in general and certainly not their operating and budgetary positions.
Pros
Innovative and proactive
Cons
Have to think outside the box
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3.0
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lacking motivation to leave
Recovery specialist (Former Employee) –  Bellevue, NEAugust 19, 2018
Not enough consistency when it comes to rules. Residents need to be accountable for their actions. A few too many rights such as not participating in their recovery is a set up for failure. No advancement opportunities but it is a good experience with being in the field.
Pros
friendly staff, flexible schedule
Cons
Lacks consistency
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4.0
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Nice place to work
Desktop Support Analyst (Former Employee) –  Alameda, CAAugust 7, 2018
I worked there over a year and a half. (it was originally just a 3 week temp assignment!) The people were nice, and the work was fairly steady. There was usually a departmental meeting only once a week.
Pros
Lots of social events
Cons
Traffic
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5.0
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Productive Work Environment
Mental Health Rehabilitation Specialist (Current Employee) –  San Diego, CAJuly 31, 2018
Telecare Agewise is a very immersive organization to be employed at. There are myriad training opportunities to those who seek further knowledge or wishes to attain career advancement. Telecare Agewise is at the forefront of providing case specific services to individuals with disabilities that are age 59 and over.
Pros
free flowing work atmosphere, knowledgeable staff, comradery
Cons
no discernible cons to report
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3.0
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Telecare-Community Alternatives Team Pierce County - Clinician II
Clincian (Current Employee) –  Tacoma, WAJuly 16, 2018
The Community Alternatives Team's mission is to reduce the rate of re-admission to psychiatric hospitals among individuals with severe and persistent mental illness. This is chiefly accomplished by connecting clients with community resources and providing temporary supervision during transition from inpatient to outpatient care. In other words, intensive case management. The Clinician II position is essentially a master's level case manager. An ideal typical day in this position involves preparing clients in psychiatric hospitals for discharge to a community-based setting, such as a group home; linking clients to community resources, such as outpatient mental health services; and transport using company vehicles. An actual typical day involves transporting clients to numerous appointments and sometimes waiting for hours; helping clients buy groceries; and telephoning and visiting clients where they reside, including shelters and on the streets, for welfare check, and to minimize liability. Working with homeless clients is an act of futility. Many clients served have a long history in the local mental health system, so getting them connected with resources in the community is difficult at best, particularly housing. The only reason a master's level case manager is needed is for completing mental health assessments and discharge summaries, as state laws stipulate only clinicians with mental health professional designations, which requires a master's degree, can sign off on these documents. It's worth mentioning assessments are usually completed by copying collateral documents;  more... discharge summaries are completed by copying and pasting from the assessment and treatment plan. There are few opportunities for clinical work, and this is largely because of the nature of the population served. Unfortunately, it seems the only way to attract individuals with master's degrees is to make the position sound more clinical than it actually is. For those who enjoy intensive case management, then this is the position for you. This may not be a good position for individuals looking for clinical practice, such as brief and long-term counseling/therapy. Benefits are decent; workplace culture is fairly pleasant; management is average; however, pay is atrocious for the level of education and experience the position requires. Another point worth mentioning is unequal pay among equally qualified employees. Telecare as a whole is a worthy organization to work for owing to the services it provides to vulnerable populations. Yet another point of consideration is the longevity of the program. The program is currently in pilot phase; no guarantee has been given about whether the program will continue after the end of the year. In summary, If you like intensive case management with individuals with severe mental illness or can overlook being a glorified babysitter, then this may be a worthwhile position to be in.  less
Pros
Pleasant workplace culture.
Cons
Case management position disguised as a clinical position; low pay.
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4.0
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Productive, fun, and enjoyable
Medical Records Technician (Former Employee) –  47915 oasis st indio ca 92201July 11, 2018
This company has some great people, as some management are great to work with! Never really felt like work i enjoyed what i would do as a medical records tech!
Pros
None
Cons
Health
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3.0
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okay
Office Coordinator I (Former Employee) –  Santa Maria, CAJuly 9, 2018
okay, I was disappointed that they hired a younger person to do the job I had been doing for over 16 years. very poor leadership skills, I never believed they laid me off because I did not have the skills.
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3.0
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Overall, it is a professional environment, but some personnel are overbearing
Mental Health Worker (Former Employee) –  CaliforniaJuly 8, 2018
The management is very supportive, gives the workers plenty of autonomy, and does not manage people tightly. Ideally, this would be the kind of environment meant for top performers to thrive. However, some personnel (not everyone) are very overbearing to work with and make you almost do not want to come back to work every time after you work a shift with them. If you are new, the second you sit down after being on your feet for hours, there are people watching and talking about you while they are sitting there comfortably for hours. They believe that just because they have been there longer than you, they are superior to you, regardless of prior experiences, emotional maturity, skills, education and training, competency, and the level of care provided. They push you around and expect you to do your job as well as theirs. If you fail to meet their expectations, they will talk about you, and worse than that, exclude you from work-related information that you should be communicated and provided with. Be prepared to be the subject of gossip and downtime entertainment for some of your colleagues who have been there longer. If you are not mentally prepared, this is going to make you feel very uncomfortable. If you do not have a thick skin, you will be walking on eggshells. Some people seem to have lots of downtimes while you are running around responding to clients' requests and meeting their needs, which supposed to be shared responsibilities. The colleagues who are professional and supportive as well as the clients, generally an underserved highly dysfunctional population, are the  more... best part of the job.  less
Pros
the management is supportive when informed.
Cons
clients and some colleagues make this mentally demanding job enjoyable
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1.0
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Corporate positions grossly overpaid. Direct care positions grossly underpaid.
Corporate (Former Employee) –  HeadquartersJuly 2, 2018
Telecare is a poorly managed company that grossly overcompensates corporate employees which results in those top managers doing whatever the company requires since they do not want to lose their fat compensation packages. The majority of the employees, the direct care providers and the lower level administrators (Clinical Directors and Program Managers) are grossly underpaid and overworked. The services users (consumers, residents, clients, patients) are the biggest losers. Contracts using county, state, federal, and municipal funds should NOT be awarded to for-profit organizations - too much of the funding goes to the corporate employees and top-level staff and their outrageous travel expenses and to the company profit that could be going directly to the services users. At the program level there are many good employees doing great work but they don't last long due to the low pay and stressful working conditions resulting in high turnover. Things are the worst in California. Telecare programs in Oregon and Washington are somewhat better and obtain better reviews there. Stay away from this company! You will fare better employed at a county or state organization.
Pros
Direct care providers at the program level are often dedicated but don't last long.
Cons
Profit and stature driven CEO, poor workplace culture at most locations (particularly corporate headquarters), unsafe conditions for both residents and staff at most residential facilities, long hours and low pay for most staff, poor communication practices, company has poor values.
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4.0
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Fast paced work environment
Personal Services Coordinator II (Former Employee) –  Santa Ana, CAJune 30, 2018
Because the work load was intense and there was direct contact with members throughout the day the time would go by quickly and I would be kept interested in my job duties. I learned many case management skills. It was positive to be part of a multidisciplinary team.
Pros
I enjoyed facilitating groups
Cons
Turn over of employees to other jobs
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Overall rating

3.6
Based on 327 reviews
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3.4Work/Life Balance
3.4Compensation/Benefits
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3.5Culture

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0%would recommend to other women

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