Telecare Corporation Employee Reviews

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4.0
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Productive, fun, and enjoyable
Medical Records Technician (Former Employee) –  47915 oasis st indio ca 92201July 11, 2018
This company has some great people, as some management are great to work with! Never really felt like work i enjoyed what i would do as a medical records tech!
Pros
None
Cons
Health
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3.0
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okay
Office Coordinator I (Former Employee) –  Santa Maria, CAJuly 9, 2018
okay, I was disappointed that they hired a younger person to do the job I had been doing for over 16 years. very poor leadership skills, I never believed they laid me off because I did not have the skills.
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3.0
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Overall, it is a professional environment, but some personnel are overbearing
Mental Health Worker (Former Employee) –  CaliforniaJuly 8, 2018
The management is very supportive, gives the workers plenty of autonomy, and does not manage people tightly. Ideally, this would be the kind of environment meant for top performers to thrive. However, some personnel (not everyone) are very overbearing to work with and make you almost do not want to come back to work every time after you work a shift with them. If you are new, the second you sit down after being on your feet for hours, there are people watching and talking about you while they are sitting there comfortably for hours. They believe that just because they have been there longer than you, they are superior to you, regardless of prior experiences, emotional maturity, skills, education and training, competency, and the level of care provided. They push you around and expect you to do your job as well as theirs. If you fail to meet their expectations, they will talk about you, and worse than that, exclude you from work-related information that you should be communicated and provided with. Be prepared to be the subject of gossip and downtime entertainment for some of your colleagues who have been there longer. If you are not mentally prepared, this is going to make you feel very uncomfortable. If you do not have a thick skin, you will be walking on eggshells. Some people seem to have lots of downtimes while you are running around responding to clients' requests and meeting their needs, which supposed to be shared responsibilities. The colleagues who are professional and supportive as well as the clients, generally an underserved highly dysfunctional population, are the  more... best part of the job.  less
Pros
the management is supportive when informed.
Cons
clients and some colleagues make this mentally demanding job enjoyable
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1.0
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Corporate positions grossly overpaid. Direct care positions grossly underpaid.
Corporate (Former Employee) –  HeadquartersJuly 2, 2018
Telecare is a poorly managed company that grossly overcompensates corporate employees which results in those top managers doing whatever the company requires since they do not want to lose their fat compensation packages. The majority of the employees, the direct care providers and the lower level administrators (Clinical Directors and Program Managers) are grossly underpaid and overworked. The services users (consumers, residents, clients, patients) are the biggest losers. Contracts using county, state, federal, and municipal funds should NOT be awarded to for-profit organizations - too much of the funding goes to the corporate employees and top-level staff and their outrageous travel expenses and to the company profit that could be going directly to the services users. At the program level there are many good employees doing great work but they don't last long due to the low pay and stressful working conditions resulting in high turnover. Things are the worst in California. Telecare programs in Oregon and Washington are somewhat better and obtain better reviews there. Stay away from this company! You will fare better employed at a county or state organization.
Pros
Direct care providers at the program level are often dedicated but don't last long.
Cons
Profit and stature driven CEO, poor workplace culture at most locations (particularly corporate headquarters), unsafe conditions for both residents and staff at most residential facilities, long hours and low pay for most staff, poor communication practices, company has poor values.
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4.0
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Fast paced work environment
Personal Services Coordinator II (Former Employee) –  Santa Ana, CAJune 30, 2018
Because the work load was intense and there was direct contact with members throughout the day the time would go by quickly and I would be kept interested in my job duties. I learned many case management skills. It was positive to be part of a multidisciplinary team.
Pros
I enjoyed facilitating groups
Cons
Turn over of employees to other jobs
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5.0
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Great Place to work, to learn, and to grow
Former Clinical Director, now Administrator (Current Employee) –  Oregon & WashingtonJune 12, 2018
I have worked in the mental health field for 20 years with 5 different companies, 4 of those for 4+ years each and Telecare is by far the best company I have every worked for. With over 80 facilities in 5 states that manage to have a small close staff atmosphere at the carious locations while maintaining the support and upper leadership that you get with a larger corporation. Are they perfect? no, but they are great. I have not seem such low turnover and good moral in mental health in all my years. Its a field notorious for low pay and hard working conditions yet they remain competitive, giving cost of living raises years after most companies have stopped, and supporting staff to learn and grow both inside the company and out. You can't realistically ask for more.
Pros
Good pay, great benifits, good opprounities for growth
Cons
mental health field can be stressfull and not for everyone
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1.0
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Overall Not A Company To Work For
Recovery Specialist II (Current Employee) –  Bellevue, NE 68005June 4, 2018
Inconsistent schedule, horrible pay, and lack of management. High turnover rate and inconsistent policies and procedures. Staff are not provided with the time or resources to meet the needs of the population served and administration is not open to listening to the needs of staff.
Pros
Benefits offered, coworkers and residents are enjoyable
Cons
Pay, hours, schedule, and administration
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5.0
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Great place to work!
AA/HRA Manager (Current Employee) –  Roseville, CAMay 24, 2018
Wonderful place to work! Great company and great benefits! Feel good about helping others! Company gives great educational opportunities and on-going trainings.
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4.0
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Great place to work in mental health
Manager (Former Employee) –  Portland, ORMay 23, 2018
This is a well run company, who hires a good group of people, has clear policy and procedure, but is a great environment. They serve a large varied level of mental health needs, in a positive manor.
Pros
Lots of room for grownth, change and experience. Good company.
Cons
Could have a better pay structure, it's low for the industry.
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5.0
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excellent
Social Worker intern (Former Employee) –  Oakland, CAMay 21, 2018
Everyone was professional and a joy to work with. My experience was a positive and enriching one. I would recommend anyone looking for work in Oakland to freely apply and get involved in making a positive change in their community.
Pros
free lunches
Cons
not applicable
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2.0
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Hectic and clientele was unpredictable
RECEPTIONIST and Case manger (Former Employee) –  Oakland, CA and Sacramento CAMay 14, 2018
If you love working with the mental health environment then this is a great stepping stone to try out but there are too many management changes and no communication between staff and management for it to be a beneficial place to work at,
Pros
benefits
Cons
hectic environment
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4.0
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Great organization
Mental Health Rehab Specialist (Former Employee) –  Vancouver, WAMay 14, 2018
Telecare has great employees and has a great culture. The nurses understand how to help people. The only disadvantage is upper management. The head doctor is being investigated for corruption and would come in and cause conflicts which upset staff and clients. Upper management protects their friends who do things wrong or illegal.
Pros
Pay and work culture.
Cons
Upper Management.
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3.0
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Ask for and demand help
Administrator (Former Employee) –  Ventura, CAMay 14, 2018
One may be very skilled in their area of expertise, but don't let management leave you out to dry. Ask for their presence, their assistance, and help. They are happy to leave you alone, which is detrimental when working on county contracts.
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4.0
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Great Mental Health Company with Low Compensation
Rehabilitation Therapist (Former Employee) –  Long Beach, CAMay 11, 2018
Telecare Corporation lives up to it's Recovery philosophy, both for mental health consumers being served, and in the collaborative work culture provided for staff. What Telecare lacks is a living salary and room for advancement for staff who lack the resources for advanced education or who do not wish to become licensed as a social worker or an MTF. Even middle and upper management position salaries are not competitive or fitting for the cost of living, especially in Southern California. Therefore although it is a great place to work, many positions experience frequent turn around throughout the company.
Pros
Mental Health Recovery Philosophy, Collaborative Job Culture, Benefits
Cons
Salary, room for advancement and growth
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5.0
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a terrific learning experience
Social Worker intern (Former Employee) –  CaliforniaMay 7, 2018
Telecare Corporation provided a great environment for an intern to learn in. I was exposed to many different personalities and was encouraged to develop my skills as a professional
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5.0
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Great People
Human Resource Manager (Current Employee) –  Alameda, CAMay 7, 2018
If you love to work with dedicated people in a mission driven company, this place is for you. Learning to serve people with mental illness recover their health, hopes and dreams is inspiring work.
Pros
Dedicated co-workers
Cons
Serving the people with mental illness can be difficult, this must be the job for you
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1.0
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Cares more about budget and their dollars than staff safety
Acute Psychiatric RN Supervisor (Former Employee) –  Ceres, CAMay 5, 2018
A typical day at work includes patient take downs, emergency meds and sometimes restraints all while you are shirt staffed. The doctors are awesome, the nursing managemnt is sub-par and expect you to work with short staff on shifts with high patinet acuity. Themost enjoyable part of the job is your co-workers, just wish that nursing management had the foresight to think of staff safety before people get hurt really bad.
Pros
Great co-workers
Cons
Short staffed, budget issues, no employee safety, poor management
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3.0
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Fast paced mental health facility with constant changes.
Personal Services Coordinator I (Current Employee) –  Camarillo, CAApril 28, 2018
Telecare, while having an amazing stance on mental health and a positive outlook towards recovery, is truly a contradicting company. In the short amount of time that I have worked for telecare, I have seen many clients be treated with the care they deserve, while others get treated like trash. Staff talks about clients like they are a part of Telecare TMZ. Typically, a day at work consists of cooking, cleaning, running support/informative groups, distributing medications, taking clients to scheduled appointments, and filing/doing paperwork for clients all in the span of 8 hours. I have learned to never rely on my shift partner for anything, because if I do, something will not get done and in the end I will get blamed for it. Management is a joke, and is not as organised as the other facilities. The hardest part of the job is not being able to talk to the clients like a person, but rather as a staff. I cannot comfort them in the way that they need and it hurts me knowing that they are suffering. The most enjoyable part of the job is being able to watch as someone with mental health improves their lives and is able to take care of themselves independently.
Pros
great field, great experience
Cons
short breaks, low pay for amount of work
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3.0
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Fun staff
Recovery Specialist (Former Employee) –  Bellevue, NEApril 24, 2018
Can be mentally stressful at times. Mostly because of dealing with different populations of SPMI. Some tend to be more violent and or verbally aggressive at times
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5.0
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peer support
Peer Mentor (Current Employee) –  Santa Ana, CAApril 23, 2018
its great to get out of self and help others on a daily basis., Its a very rewarding job .the clients are amazing and the staff is friendly helpful and they care about clients well being
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Overall rating

3.6
Based on 306 reviews
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