RECOVERY SPECIALIST II/ MENTAL HEALTH WORKER (Current Employee) – Santa Cruz, CA – April 16, 2018
Telecare has always been good to me. It was definitely a major increasement due too acuity at times but was able to adjust. There benefits are good and pay was fair. Staffing and management are good. Everyone is included in everything.
Mental Health Recovery Specialist Intern (Current Employee) – Los Angeles, CA – April 6, 2018
Great leadership, they believe in rolling up their sleeves and leading by example. Staff is very supportive and genuinely want to see each other succeed. Each person is willing to share their knowledge and treat each other with respect.
Could have been a great place to work if the administrator and regional were not there
RN Supervisor (Former Employee) – Placer County – April 4, 2018
I have not worked there in over 1 year but when I was at Telecare there were real issues.Telecare has an intent to give quality care but does not hire the administrators in the field to accomplish that. Staffing is short and staff is paid poorly. There is a MAJOR disconnect between what Telecare says it is and what it really is . There is minimal respect for nurses as evidenced by the ridiculously low wages paid to nurses at all levels. The corporate representatives for nursing are all but absent. The so called VP of Nursing is a go-fer who does not manage nursing but is rather a lackey for the social service manged company. The acuity level is high ,staffing was low and staff was poorly trained. The result is that the injury rate was high. Sad, as there is such a need for good behavioral health and this company sadly is not it..
THE DON's work like dogs and care for the patients, staff and quality they deserve more $ and more respect
Recovery Specialist (Current Employee) – Bellevue, NE – April 3, 2018
I've worked for a lot of companies in the mental health field over the years and the Telecare facility in Bellevue is unique. Very organized with good support from management (you do have to be willing of course to open up about you concerns). Positive work culture and company benefits cannot be beat. The nature of working with those with severe and persistent mental illness is hard regardless of where you work, but even clients here tell me all the time this place is unlike most others on account of the staff's interactions with them. If you are serious, passionate, and not yet jaded by the field, this is a place you can work and not have your optimism fought against. There are always a couple people with less than stellar attitudes, but there are many many more with a full heart in the work they do there. Recovery specialists facilitate a range of groups on a range of topics, help with meals, transportation, and assist residents with goals and crises.
satisfying work, health benefits are great, high accumulation of PDL
no steady scheduling-everybody works weekend shifts monthly, pay should be better, long list of responsibilities
Registered Nurse (Former Employee) – Gresham, OR – March 26, 2018
However, some are over-worked, leading to lack of balance within the work setting. Job performance reviews amount to minimal to no constructive feedback, leading to employees that are floundering in limbo. The registered nurses are required to be staffed, and are considered managers on shift, however, peer support specialists often speak over them, and/or look down on anything they have to say. The same scenario takes place within the ACT team, however, there is even more of a power struggle noted there. Also, per policy, managers are not allowed to provide professional references. Keep this in mind before accepting a job, and/or clarify this in your interview. There is a lot to be learned here, and most of the folks working with Telecare are compassionate individuals who care.
Meals/snacks provided often; good benefits; nice people; flexible schedule; great clients
Minimal training/mentorship; no feedback in performance reviews; too much gossip
ACT Housing Specialist (Former Employee) – Los Angeles, CA – March 20, 2018
11 year veteran of multiple Telecare programs. Wonderful agency to work for. My only complaint is that the salary was on the low side. I used to complain about some of the managers being tyrants, but in hindsight I was wrong. Management has taught me so much with their emphasis on recovery centered services. This place changed my life... so honored to have spent so many years at Telecare.
Program Director (Former Employee) – Camarillo, CA – February 24, 2018
Each program at Telecare runs differently so the review below does not pertain to the company as a whole.
The work load is heavy as a manager. No work-life balance.
Between managing the staff, and residents there were several long days. Managers are expected to fill in for staff who call out sick, even the NOC shift hours despite a full day of work ahead. On-call staff system was problematic.
A lot of work was placed on managers where administrators were more appropriate to handle the issues.
Compensation was fair if working 40 hours, but often would work 50 or more hours and on-call duties as well. Benefits were great. Training was excellent but often required travel while working on the road.
Caretaker (Current Employee) – Palo Alto, CA – February 19, 2018
friendly,professional and ,accomidating.excellent salary flexible hours and fast paced enviroment.friendly enviroment Your home cleaning experience will never be the same again. learned how to do a thourough cleaning and sanitizing methods.
Art Therapy Counseling Intern (Current Employee) – Woodburn, OR – February 19, 2018
The team at the Telecare Recovery Center at Woodburn felt more like family than co-workers. Everyone is equally kind and compassionate with one another and the residents. Working there was never overwhelming or stressful. It was always fun going to work.
Enjoyable position with a collaborative team dedicated to the recovery model
Psych NP (Current Employee) – California – February 3, 2018
Nurse Practitioners are respected by Corporate. I advocated for myself, I was heard, supported, and changes were implemented. The MD supervision for experienced NPs is excessive though appreciate the ability to easily collaborate with a physician. If you are interested in working as an Independent Contractor instead of employee status this option may/or may not be available depending on the location of your position. Comprehensive benefits package. Overall I highly recommend NPs consider pursuing a career with Telecare. Many locations and various practice settings available.
Competitive salary, comprehensive benefits, dedicated staff, knowledgeable and equitable Administrator and Supervisor
Excessive MD supervision for NPs, especially experienced NP
Facilities Director (Former Employee) – Long Beach, CA – February 1, 2018
My personal experience at Telecare Corporation was a good one. The three and a half years working as a facilities director there were very satisfying. My superiors were always very supportive. The staff in the other departments were always positive.
Psychiatric Technician (Current Employee) – Indio, CA – January 30, 2018
Telecare in Indio is a very friendly place to work. Management is very supportive of the team. Everyone works well with everyone else and if you aren't sure about what you're supposed to do, everyone is patient and kind in explaining what needs to be done.