Thank you for addressing your concerns and we are sorry to hear you have had a negative experience with the company. Our billing policy has been strict and unchanged for quite some time, but we will strive to make this more clear to everyone during the orientation.
Rates are assigned in order to stay competitive, but are always negotiable based on credentials, training, certification and experience.
Thank you kindly for your feedback, we greatly appreciate this. While we'd like to make sure everyone stays as busy as possible for all languages, there are many factors that affect each person's volume.
We have a recently added more team members to our coverage monitoring team that may possible be able to assist you in increasing your average call volume. Please reach out to us at firstname.lastname@example.org and speak with our Coverage Coordinator!