Positions with this company are highly stressful because the company has a high tendency to micromanage and they base your performance off of the customer's satisfaction levels (even when a customer does not finish their survey). They review your performance every week, and if you are not making every customer 100% satisfied, they write you up. Keep in mind that some weeks, you may have only 5 or more surveys submitted by customers, but then only ONE the next week, but the same weight is given to all reviews, with no consideration for the number or quality of the surveys (quality meaning whether the customer answers are complete or even make sense). Also, the surveys are COMPLETELY at random, so there is no way to plan your calls so that the odds are in your favor. PLEASE READ: If every customer is not 100% satisfied at every second, then you could be in danger of a write-up.
Additionally, there is a lot of misinformation given during training and otherwise, which is then counted against your performance, when you believe you are utilizing accurate information. There is not consideration given for decisions made with misinformation that was given to you. In other words, if someone told you how to do something wrongly, then you will be penalized because you performed wrongly, whether intentional or not! Be prepared to feel on the edge of your seat and tense on a day to day basis.
Micromanagement, unrealistic performance standards