Teleperformance Employee Reviews

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4.0
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Great Place To Start Getting Promoted
Technical Support Advisor (Former Employee) –  Miami, FLMarch 25, 2019
Very simple promotional paths that are results driven, great work ethic and team energy. There is always an advisor or management team member who's willing to help you out of situations on the phone.
Pros
Easy Promotion, Free Lunch, Great Environment
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4.0
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Customer Service Company
Network Operations Center Technician (Current Employee) –  Nuevo LeónMarch 25, 2019
Is a good customer service company, but there are not much opportunities to grow for technical people. We have good salary and opportunities to stay with our families.
Pros
time/compensation
Cons
no technical growing opportunities
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5.0
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productive fun workplace
Customer Service Representative (Former Employee) –  Edinburg, TXMarch 25, 2019
Teleperformance is a great environment to work. You have benefits,and its good pay although, for all the duties that you work in a limited amount of time they should be able to give you better pay.
Cons
45min lunch breaks and 2 15 min breaks
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3.0
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My Life at TP
Tier 2 Technical Support Agent (Former Employee) –  Columbus, OHMarch 25, 2019
The job was great. I loved the people I worked with. However, the management was not the best. They wanted you get the customers off the phone as soon as possible, even when we had several issues to deal with. They didn't care about the customer, just the bottom line. The pay wasn't the best, and the benefits that were offered were on the low end of benefits (high payment amounts and little actual benefit). I was there for a little over two years which at the time was quite unusual, as the turnover for the company was quite high.
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3.0
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Fun Place to work
Manager (Current Employee) –  OhioMarch 25, 2019
Fun place to work with quick advancement. Team building activities, bonus based off center attendance and didn't have direct reports or control over attendance.
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1.0
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Not too good
Customer Service Representative (Former Employee) –  Killeen, TXMarch 25, 2019
Its easy getting a job at teleperformance however, the managers and supervisors tend to have "favorites". Breaks get extended and the best hours go to those close to the managers and supervisors.
Cons
short breaks, poor management, lack of advancement
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4.0
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Fun learning productive workplace
Licensed Sales Agent (Current Employee) –  Port Saint Lucie, FLMarch 24, 2019
Everyone is competitive and its fun at the same time , you can learn from each and also elevate to the next level right away, The teaching and products to learn are awesome and so are the systems
Pros
lunch is provided
Cons
short lunch break
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2.0
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no team work
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Fairborn, OhioMarch 24, 2019
This was a poor place to work. Management was horrible and you rarely received help if you needed it. Training was horrible also. Also they had bed bugs and it was not a very clean place
Pros
fun atmosphere
Cons
no team work
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2.0
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Overwhelmed
Call Center Customer Service Representative (Former Employee) –  Killeen, TXMarch 24, 2019
This job has it's UPS in downs. For me, it wasn't a great experience because of situation I was put in dealing with the work in general. It worth it if you can handle it.
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1.0
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Lack of Understanding
Tech Support, Customer Service Representatives (Former Employee) –  North Lauderdale, FLMarch 24, 2019
Teleperformance shoud have some type of Understanding when it comes to family emergencies somethings are out of an employee's hands especially when there are children envolved. I know for a fact some of the employees and CEO's wouldn't want a job that would fire them when circumstances are out of their hands.
Pros
Fun enviroment
Cons
Hard to stay focused at the last few hours of traing at night
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1.0
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Hypocritical
MSR (Former Employee) –  Richmond, VAMarch 24, 2019
Training does not prepare you for job of being berated by members and supervisors. Can't bring in a wrapped cough drop, but supervisors bring by wrapped candy. Most supervisors are rude and demeaning. Issue with computers working most of the time.
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2.0
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worst place to work
Call Center Agent (Former Employee) –  Fairborn, OHMarch 23, 2019
(really wish not to answer) , this company had a 99% turn over rate , open dress code, just show up.
learned - how this company took advantage of almost everyone that came through the door. dishonest.
management - most was okay, but had to follow a script that they didn't like, they would let the agent know this isn't them, but a higher up.
work place - dirty , lot of cursing , no time to really take care of customer.
hardest- not being able to take care of the customers the correct way, and seeing the distraction on how some agents dressed.
best part - was meeting new people, becoming friends outside of work.
typical day , heavy work load, no time between calls, and hard to get a break in, having meetings off the clock or they would catch you on your break to use your time.
would i ever work for a call center again - probably not , this company has ruined most.
I'm not just going to settle for just any job anymore,
Pros
some free give aways, no dress code - trying to get people to work.
Cons
sometimes short breaks to no breaks, dirty place to work, will write you up as much as possible.
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3.0
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Good
CVS Pharmacy Cust. Care (Former Employee) –  North Lauderdale, FLMarch 22, 2019
Billing , customer care and verification for clients as needed ,with Rx and hospital stays .

Culture was very open , management was helpful when needed.
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4.0
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Productive fun workplace
Customer Service Representative (Former Employee) –  Shreveport, LAMarch 22, 2019
Overall Teleperformance is great place to get call center experience. There's room for job advancement within job insist of hiring outside company. I would recommend people to start off here.
Pros
Job advancement from within.
Cons
Long training classes.
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2.0
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If you want to be micro-managed, and treated like a number.
CSR - Customer Service Representative (Current Employee) –  Salt Lake City, UTMarch 22, 2019
Overall, as far as call center's, not the worst.
They actually pay decent. Not good, but decent.
I've worked a lot harder for less pay but more satisfaction.

You probably won't find any satisfaction. It's all about the constant calls, and monitoring your calls and monitoring the monitor's of the monitored calls, etc.

You'll almost never hear what a good job you're doing without having some sort of negative item thrown in there that you need to improve on. Even if you are fantastic on the phone, there will be some sort of negative item that you need to improve on to deflate your morale.
Majority of calls can be stressful, dealing with upset people, but you try to do your best to help everyone out, de-escillate calls and do a good job, just to be ridiculed or fail your monitor somehow for some ridiculous reason.

Don't worry about getting a Doctor's note, they don't accept them as valid reason's for missing work. So even if your appendix ruptured, your still being punished with negative points against you while you missed work from your hospital stay. As if missing the pay wasn't punishment already. Also, any missed time, even though they are assigning you points as punishment, they will want you to make up that time somehow by working extra shifts (but they won't refund or reverse the negative points against you, so there's really no benefit to you except helping your paycheck not to be short)

Again though, is ok pay if you can stand it. I can't say "Good" or "Great" because those are way too strong of words.
Often, when employees need manager/supervisor
  more... help, they're all in a meeting together with the floor boss/manager, who constantly like's to come up with extra micromanagement to make work extra difficult.

It's call center work, so what do you expect. They take a bigger check for a contracted # of man-hours, and then divide that into smaller checks for those man-hours to the employees that work them. But unfortunately they somehow do find extra ways of making work-life more difficult than necessary, adding to the difficulty. To top it off, they're constantly finding new things for their employees to "Donate to"... different charities or projects, that the company get's credit & good PR for, but it all come's out of the employee's pockets who are the one's actually donating, which sucks because they went to work to MAKE money, not GIVE it to someone else.

There's also some sort of "GAG-ORDER" that if you post comments or opinions about the company on facebook, twitter, or any media that would allow them to trace who you are, they are allowed to terminate your employment. Which could also happen anyway if you get 3 customer survey's in a 3 month period that the customer didn't rate you a 9 or 10 out of 10. So remember that when you're thinking about giving someone a 7 or an 8.

All the whining aside, it's a big company, they're all over, they have a lot of contracts and there are a lot of GREAT people working for them. But at the same time you will have a bit of difficulty thinking of yourself as more than just a little number, a faceless call center representative among the faceless masses.
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Pros
there are some great people that work there, and some good supervisors.
Cons
Pay should be higher, A LOT of micromanagement and primed to fire employees. high turnover.
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1.0
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Tp
Supervisor (Former Employee) –  Killeen, TX 76543March 22, 2019
I moved to TX almost 4yrs ago an i was 1 of the first people that was hired outside the company.
My previous manager was not as savy when it came to communication however she made sure her team was taken care of.
My manager after her was not about his team, he was about making numbers and treating his supervisors as numbers as well
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1.0
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Quit due to lack of focus
PDP Sales Rep (Former Employee) –  Killeen, TXMarch 22, 2019
I had to quit because after meeting with my boss several times, he wasn't able to control the training class and I was unable to get work done.
My co-workers were rowdy and unprofessional. They had no respect for others.
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3.0
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A place to work
Customer Service Representative (Current Employee) –  Port Saint Lucie, FLMarch 20, 2019
Teleperformance is a good place to work if you are starting out in the workforce or if you are looking for something to make ends meet. There are a lot of benefits to working there such as health, 401k, and paid time off after a year. There is also room to move up if you are willing to put in the work.
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5.0
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It’s an okay workplace just doesn’t have flexible hours.
To assist customers (Former Employee) –  Albany, GAMarch 20, 2019
The environment is fun. I’m not sure how it is ran now because I’ve been gone for a minute now. But the pay is good you just don’t have much flexibility with the hours.
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1.0
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very fast paced enviorment
Customer Service (Former Employee) –  Edinburg, TXMarch 20, 2019
its a good place tow out of high school. but other than that management sucks. everything they do and the way the run things is very unprofessional. they will constantly give you warning and finals for dumb things that you as an employee can not control.
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Overall rating

3.6
Based on 18,254 reviews
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2.0Family Support

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