Working at Teleperformance: 13,283 Reviews

simple and fascinating

Agent (Current Employee) - Boca Raton, FL - October 22, 2023

Featured review

Teleperformance selected this as a representative review

this job thought me a lot about teamwork. I was able to develop a sense of leader ship and built customer service skills that I’ve served me to this day in my professional and personal life.

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Official response from Teleperformance

October 26, 2023

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!

Awful HR

Mortgage Coordinator (Current Employee) - Remote - November 27, 2023

HR and IT are outsourced outside of the country, so communicating your needs (pay, schedule, equipment issue) is laborious. Micromanagement is rampant

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The Best Clients

Customer Experience Specialist (Former Employee) - Remote - November 27, 2023

I enjoyed working from home. The team based environment was a plus. Training was very thorough. I loved it! Advancement was steady and rewarding. I wish I didn’t have to leave, but it was inevitable.

Pros

Competition, Rewards, Advancements

Cons

Some stress, Many changes

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Great coworkers and trainer and environment, awful management and higher ups

Call Center Customer Service Representative (Former Employee) - 6149 Chancellor Dr, Orlando, FL 32809 - November 27, 2023

the environment is super friendly but the management sucks. i had so many issues getting my pay because i wasn't using any of the banks affiliated to them.

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Fair

Financial Advisor (Former Employee) - Jamaica - November 27, 2023

A fairly good place, good place to work if you're just starting out as an agent but imo not a long term project unless you're working your way up the latter to a manager or trainer role

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Just okay

Tier 1 Technical Support (Former Employee) - Ottawa, KS - November 26, 2023

Not much to say just good pay and thats it. You get a lot of calls but other than that everything okay. Working from home with the equipment is not really that good

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Its a decent job

Social Media Moderator (Former Employee) - Boise, ID - November 26, 2023

We were work from home for over a year due to construction. It was the best job I ever had. I was a Social Media Moderator and work life balance was perfect. When we returned to site is when I didn't enjoy the job as much. There is a bunch of down time and nothing to do in between. (which might be perfect for some). I would recommend to anyone if you don't like answering phone calls or dealing with customers this is the job for you. This specific client was always changing things and everyone went from 40hrs a week to 32. They demoted a bunch of leads and some of the leads would talk negatively about the higher ups so it started feeling like HS lol. DRAMAAA. Other than that it's a decent place. They care about mental health a bunch and even have like therapists on site. Some of the employees complain too much. After returning to site, it just wasn't the same for me but again. It's a good gig.

Pros

45 min lunches, 4 breaks

Cons

Having to work on site

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Si necesitas trabajo urgente, postula. De lo contrario, es una PESIMA empresa.

Bilingual Customer Service Representative (Former Employee) - Lima, NY - November 25, 2023

Te cambian los horarios y estas obligado a aceptarlo asi tengas que entrar de madrugada. Te llaman la atencion por entrar 3 minutos tarde en el sistema y te preguntan *porque ingresaste tarde* (?) Todo el dia estas en llamadas y tiene que resolver el problema mientras estas en la llamada con el cliente, no puedes hacer nada antes ni despues. No puedes nisiquiera ir al baño porque las llamadas entran al segundo que termina una, y si cambias tu estado de available para ir al baño, te llaman la atencion y te dicen que solo puedes ir al baño en los break establecidos. Al menos mi supervisora Laura Leiva solo cumplia su trabajo y no se interesaba en el bienestar del resto ni porque fallabamos en el target o los KPI´s. Prometia reuniones para mejorar y nunca las hacia. Cuando los clientes te daban un score bajisimo por llamada, no cobrabas bonos y muchas veces es porque los clientes no estan satisfechos con las policitcas de la empresa y te califican bajisimo por su culpa. No hay nada agradable en trabajr en esta empresa. Son explotadores y cada semana integran nuevas personas porque muchos renunciamos o simplemente ya no ponemos esfuerzo en las llamadas.

Pros

Buena paga para ser servicio al cliente

Cons

breaks cortisimos, no te dejan ir al baño, te llaman la atencion de todo, explotadores de horario

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Run.

Member Services Representative (Former Employee) - Richmond, VA - November 24, 2023

What is the best part of working at the company?Working from home, comprehensive trainingWhat is the most stressful part about working at the company?Unreasonable expectations for the pay, unpaid holidays, aloof management, Licensing Dept was HORRIBLEWhat is the work environment and culture like at the company?Inconsistent coaching and criticisms from management and colleagues too scared to speak up or complacent with mistreatment.What is a typical day like for you at the company?A typical day consists of being yelled at by angry insurance members and policyholders because they can't afford their bill, being criticized over not following robotic script to caller word for word, and wondering how long into the shift that will go.

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Lugar de trabajo sedentario

Customer Service Representative (Former Employee) - Remote - November 24, 2023

Trabajo común, indicar beneficios, resolver inconvenientes, clientes frustrados, satisfechos, pero es un empleo sin dinamismo. Se vuelve repetitivo y sedentario.

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for now its fine

Bilingual Customer Service Representative (Current Employee) - Remote - November 22, 2023

its my first formal job and for now its fine. They have plenty of people that can help you with any doubts and they send you equipment for being able to work

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Official response from Teleperformance

November 27, 2023

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Decent

Subject Matter Expert (Current Employee) - Cairo - November 22, 2023

Teleperformance is a good stable company , the pay is good , highest in the marketb, the plaza is fun and the work environment is great however , the shifts are too long and the work life balance isnt that good

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Official response from Teleperformance

November 27, 2023

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!

Dont work here

Customer Service Representative (Former Employee) - Remote - November 21, 2023

Bad pays,long working hours. I wasnt expecting this to be this bad actually. I thought i can save some money there but by time i found out i can not handle the work place pressure. A work place full of mobbing.

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Official response from Teleperformance

November 27, 2023

We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Horrible systems, horrible management, horrible company.

Customer Service Representative (Former Employee) - Remote - November 20, 2023

What is the best part of working at the company?The pay and PTO earned starting first day What is the most stressful part about working at the company?My supervisor didn't speak English. I came in as a technical support specialist but they moved 500 people without consent to sales. You have no control over what department you work in. Reporting issues aren't acknowledged. I could be taking calls and receive a message to go in available. Horrible systems and no one could accurately track you or your MAC. Mac constantly powered off. What is the work environment and culture like at the company?They hire anybody. If you can't make a clear sentence you will still get hiredWhat is a typical day like for you at the company?Taking customer calls with no help from superiors in the company chat rooms

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Official response from Teleperformance

November 27, 2023

We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Poor Management

Licensed Insurance Agent (Former Employee) - Salt Lake City, UT - November 20, 2023

The company is a cesspool of rotten management. They lose employees faster than they can replace them due to their draconian policies, and as a result, push the remaining employees even harder to maintain their statistics. Do not work here, unless you are beyond desperate.

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Official response from Teleperformance

November 27, 2023

We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Ok workplace

Custumer Service Representative (Former Employee) - North Lauderdale, FL - November 20, 2023

Co workers were friendly and supervisors were not that greatYou call manu customers through the day for long hours. You can possibly get the hours you want but not if you want to work at night.

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Official response from Teleperformance

November 27, 2023

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

The work environment is good. Though the salary is not competitive.

Customer Service Representative (Former Employee) - Vertis North - November 20, 2023

The salary is lower compared to other companies. But the amenties on site are good and there is a lot to do. The work is not very stressful at all...

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Official response from Teleperformance

November 27, 2023

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!

Normal call centre.

Customer Service Representative (Former Employee) - Toronto - November 19, 2023

Work from home. Speaking to customers all day. Can get boring. Not a lot of opportunity for growth.

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Official response from Teleperformance

November 27, 2023

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Do not recommend

Technical Support (Current Employee) - Bristol, TN - November 19, 2023

15 dollars an hour, no paid holidays, stressful work, only 40 PTO you have to accumulate and have to beg to use. They do not care about employees. You will be forced to learn knowledge that someone should be paid a lot more to know. I would not recommend any friends or family to work here. You are used and not appreciated. Very stressful!

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Official response from Teleperformance

November 27, 2023

We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Fun workplace

Operator (Former Employee) - Hartsville, SC - November 19, 2023

I never know until I worked here what it feels like to feel like and like to feel what it feels like. Awesome sauce way to work we all deserve a chance

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Official response from Teleperformance

November 27, 2023

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Friendly and nice work place

Supervisor (Current Employee) - Egypt, AR - November 18, 2023

Working at teleperformance is really challenging as customer service jobs aren't that easy however after getting used to it it's really worth it and you gain lots of experience and guidance

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