Customer Service Representative (Former Employee) – Fort Lauderdale, FL – November 20, 2018
At my very first interview I witnessed several members of the management team speak very poorly to employees. I still took the job and the verbal abuse that I witnessed many employees face was atrocious. The training was less than satisfactory making calls from hundreds of newspaper publication around the country a nightmare. No one knew how to adequately interview prospective employees, no one knew how to properly and effectively train new hires, and expecting professionalism from anyone on the management team was a waste of time. The job offered no real benefits and using the bathroom was very much frowned upon. Terrible place to work, horrible company to work for, and I feel bad for the customers who dont who or what they are calling into.
Customer Service & Service Supervisor & Team Lead (Former Employee) – Mesa, AZ – November 9, 2018
Company to work for unless its a job your just working until you find something else or you cant find a different job. I highly advise you not to work here! They do not train you right or enough just kinda throw you out to the wolves! You don't get a full hour for lunch u get 2 like 7 min breaks you whole shift non stop answering back to back calls! Only good thing is a few of the managers are pretty cool!
Customer Service Representative (Former Employee) – Mesa, AZ – July 30, 2018
Stressful work days, constantly having problems with being brunt of anger of customers unsatisfied with newspapers, if someone does not like you they can file a complaint about you then get you fired in an instant, need to have good call time or you will get fired, need to annoy people by reeling them back in with lower prices, scam company hired by people who don't care about you and only want money in their pockets.
can get hired easily
short breaks, no health care, does not train well, can get fired easily
CSR - Customer Service Representative (Former Employee) – Mesa, AZ – May 4, 2018
Definitely would not recommend working here. Not very friendly people. Their craigslist ad stated a 100$ sign on bonus, but when we asked, the trainer completely avoided the question. Training is only 2 days. one 3 hour training day, and a 7hour training day. They even admit that everything you need to know to be prepared on the floor is a month worth of training. They hire, literally anyone. They pay 10.50, which is pretty low for a call center job. They definitely need to pay more. Schedule is 6days out of the week. You work monday - friday (7hour shift) and one weekend day sat/sun (they alternate— 4hr shift) Once you’re out on the floor taking calls on your third day— you raise your hand and ask for help (because you don’t know how to do anything) and the floor walkers look annoyed. Mind you, i raised my hand for every single call i received that day. They expect 3-4 minute calls but the floor walkers take mins to get to you. Called to let them know I wasn’t going to return, and the lady who i spoke with automatically gave me attitude. They also have a high turn over rate, so it gives you a good idea of how things are run there.
They do have a couple of pros, but the pros don’t even out the cons. Pros: Good schedule times, I had 1st shift which was anywhere from 5am-1pm. Paid WEEKLY
Customer Service Representative (Current Employee) – Mesa, AZ – March 7, 2018
they lie to you about how much youre gonna be making, they convolute their commision requirements and make it near impossible to earn anything more than minimum wage, they lie and say you're an inbound customer service rep but no you're outbound sales.
Customer Service Representative (Former Employee) – Oil City, PA – March 9, 2017
My typical day at work would be to go in at 7 am, and call around try to make sales after 3 hours we could get a 15 minute break. Then after break you would take customer service calls. The management was very friendly. The hardest part of the job was calming down irrate customers. the best part of the day would be break.